This is truly saddening, reading through the replies here, and seeing what a corrupt company Amazon has become. This is straight up theft. I for one am questioning the future of my business here. There are many other e-commerce sites gaining momentum that may be a better fit.
I have been worrying nonstop for almost 2 months at this point. I have a small child who may quickly learn the harsh realities of living in debt after his Pop takes this kind of a hit.
SusanH has generously offered to help, though I don’t know how much longer I can afford to wait. My attorney is considering filing a DTPA (Deceptive Trade Practices) case against Amazon, but I really hope that doesn’t become my only recourse. Though going that avenue would allow me to claim opportunity cost and emotional damages as well.
Amazon policy states that units lost at a fulfillment center for 30 days become eligible for reimbursement. The problem is that Amazon will not admit that these units are lost. I ask you, if they are not lost, then why can no one find them??? They keep saying they know where the units are, and investigating only to find out they units are not actually there. Last I heard they are in a freight center in Ohio, but yet, why can they not find them?
At this point, even if they are found, they would likely be un-sellable due to being damaged, banged up and the circuitry fried from sitting out in the heat.
On top of all this, a box with another inbound shipment worth $14k was registered lost by UPS a week ago and no one seems to be willing to help until I use the “reconciliation” tool, which is impossible because the shipment is still “receiving”…due to the box being lost.
I have had about as much as I can take.
Best of luck to you