Hello everyone!
I wanted to reach out and share a few suggestions for when you’re creating a thread and looking for support from moderators or the community.
There are a few things to keep in mind when creating your thread.
- kind of help are you’re looking for?
- The type of issues did you encounter?
- Supporting information.
- Limited visibility.
What kind of help are you’re looking for?
There can different forms of support or help that can be provided depending on the situation. These examples include support with: account reactivation, appeal and disputes, broken appeal paths or other technical issues that occur. Can you provide enough information that helps us better understand your situation?
The type of issues did you encounter?
As there are many different types of situations that can occur, we will need more information surrounding what occurred, and how you were impacted. Was this something that impacted a performance calculation, the status of your account, or your listings?
Supporting Information
Supporting information is very crucial for us when we need to better understand your specific situation. This can include performance notifications, ASINs, screenshots, policy violations, case ID, and complaint IDs. This is not an exhaustive list of supporting details but to aid in suggestions for what to provide that would help us in supporting you through your concerns.
As a side note when providing any supporting information. This is a public space and strongly discourage posting any personal information such as emails, phone numbers, addresses, or other personal details. If you need to provide any personal information, please create a case and share your information there, proceed to post your case in your thread so we can see your submission.
Limited visibility
Our team does have limited visibility into your account or the information requested, thus to help prevent delays we recommend providing what you can from the information above. The information provided can be used to not only better understand your situation and impact but also engage the necessary teams for further review if needed.
To better summarize the above information and so we are assisting you with your concerns in a timely and effective manner, we do require a bit of information related to your situation. Without this information we may need to request additional details to better understand your situation which may delay a proper response or guidance.
I hope you find this guidance and information resourceful and helpful when creating your own threads. I look forward to your posts and what support we can provide.
Emet.
Pinned by community manager