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Hi everyone,

I made some beginner mistakes, and now my account is deactivated.

I need advice because I can’t submit a proper appeal—the system only asks for documents like invoices, contracts, etc. which I don’t have.

Bad luck 1: Product access

I tried Amazon Arbitrage with 'Braun 92B Electric Shaver' (B01N5D9MVD), which is allowed for non-certified sellers. I bought 1 unit first from Ebay —no issues. Then I bought 3 units more, but due to an eBay error, the order was labeled as the restricted 92S model. The seller assured me that would send the correct 92B.

When Amazon received it, the box said 92S. The seller assured me that there are 92B inside the box. But Amazon flagged me as a fraudster, even after I sent proof (eBay receipts, chat logs, etc.).

Mistake 2: Business Address Verification

I have had Amazon account since 2018 but have not used it. Amazon recently asked for proof of business address but my document was with old address. I didn’t know where to get the required docs. I tried to convince Amazon in different ways, but it didn’t work. By the time I received the document, it was too late—they had already deactivated me.

Mistake 3: Duplicate Listings and Shipments

While learning the inventory system, I accidentally created duplicate listings for the same ASIN and created shipments for both. To avoid further confusion, I deleted the duplicate listings, but Amazon deactivated my account shortly after.

Current Issue

The appeal system only allows uploading documents without a space to write a message, but I can’t provide invoices, contracts, import and export documents, because I only bought 4 items from eBay.

How can I send Amazon a message explaining my situation without the full list of documents they are asking for?

Thank you!

Dear Amazon Support Team,

Please esclate this case to the correct department.

I am writing to express my frustration and concern regarding the repeated, generic responses I have received in response to my appeals. Despite providing clear and detailed evidence that IGC and DdosDistribution are two entirely separate entities—each with its own distinct location, bank accounts, email addresses, and phone numbers—I continue to be told I must provide proof that we are not linked.

We have already submitted the necessary documentation, including legal papers and notarized letters, demonstrating that there is no connection between our accounts. However, my appeals continue to be denied, and I receive the same automated reply. I respectfully ask that you escalate this matter to the appropriate department for a more thorough review of the evidence I have provided. Please find all relevant files attached.

To clarify, DdosDistribution is a friend who occasionally visits my location. On one occasion, he inadvertently logged into his Amazon account while connected to the same Wi-Fi network, which may have caused Amazon's system to mistakenly link our accounts. I assure you that our accounts are completely separate and unrelated.

They are requesting business termination which doesn't exist simply because the two accounts never did business.

I would greatly appreciate it if this issue could be reviewed by a team member who can look at the situation in detail and provide a fair resolution.

Thank you for your attention to this matter. I look forward to your prompt response.

@Seller_F4AbbFj6ovBk3

@Seller_4GjtS9k0cnHHv

@Seller_hme3Wbydd1ihr

@Seller_RSwABJNHpHnEZ

@Seller_guPeMXBrBxqyU

@Seller_GEZPMc4CeQfh6

Case ID -16709095341

I have submitted invoice which comes directly from the brand. However, I’d like to understand how you determined that the provided invoice is invalid. Did you verify this with the brand or supplier? I purchased the products by contacting the brand directly, and they provided me with their authorized distributor number. I kindly request that you review the document, confirm with the brand, and provide approval to sell the product.

Hi everyone,

I hope someone here can guide me because I’m facing a serious issue with one of my shipments.

I sent a shipment to Amazon's AWD warehouses, and the delivery was completed on November 11, 2024, at 1:00 PM PST to the IUSJ warehouse. My carrier provided me with a Proof of Delivery (POD) confirming that everything was delivered correctly.

The problem is that the shipment status on Amazon's shipping page hasn’t been updated since it was created on October 8. I contacted support twice and they informed me that there is no Appointment ID registered for this shipment. This left me confused since my carrier confirmed they used the correct Appointment ID, and everything was delivered as scheduled.

Every day that passes without this inventory being synced means I’m losing sales. I’ve tried resolving it with the support team, but there’s still no solution.

Has anyone here faced a similar issue? What steps would you recommend I take to ensure Amazon registers my shipment and processes my inventory? How can I escalate this case effectively?

Hello, I am reaching out to express my frustration with the bureaucratic process involved in resolving seller issues and to request your assistance. I am writing this email since I believe there are opportunities for the team and the company to improve their service, and I would like to provide my voice to help with it. As a seller on Amazon, I believe sellers should also be considered Amazon customers, and the Account Verification Team should embody the Customer Obsession leadership principle. Unfortunately, my recent experience has been very disappointing.

Let me explain my situation:

Earlier this month, I received an email stating that my company license copy was missing, even though I had already provided it. I promptly resubmitted the files. The following day, the verification team informed me that the file was not clear enough. From my perspective, the photos I submitted were clear, so I assumed this might be a mistake. I resubmitted the photos I believed to be acceptable. Shortly after, my account was deactivated without providing me with an additional opportunity to upload clearer photos via my account dashboard. I then received an email instructing me to contact the account support team. I followed the steps to open a case titled "Request another attempt for identity verification." Within an hour, I received a response stating, "I will be transferring your case to our Seller Identity Verification team for further assistance." However, several days have passed, and no one has reached out to address this straightforward request—to simply provide a link in my account to resubmit my documents.

I opened two additional cases to escalate the issue, but both received the same templated response: "I will be transferring your case to our Seller Identity Verification team for further assistance." (Case IDs: 16714881251, 16716663201, 16725654351).

It is disappointing that such a prominent company struggles to resolve a simple issue efficiently. I strongly believe that both buyers and sellers are Amazon's customers and deserve a swift and effective resolution process. Instead, I have encountered what feels like bureaucratic behavior, with repetitive template responses that fail to address the problem at hand.

I am posting this to request immediate problem-solving. Here is what I am requesting: Please provide an active link for me to resubmit my documents for verification and review them as soon as possible. The delay is causing financial losses, as my cargo is already in transit.

Hi Amazon Seller Forum,

One of our listings for an ASIN has been recently deactivated by Amazon on “Policy Compliance – Product Condition Complaint (Wrong Product)”.

As per Amazon support this was based on four customer complaints highlighted in Voice of the Customer where the customer has complained about incorrect product size. We have acknowledged the policy violation, have taken corrective measures to resolve the issue and have submitted our plan of action with Amazon, however our listing remains suspended. We need help from the experienced fellow sellers on how to get the listings reactivated.

As per our investigation, we had identified that the issue was with the product listing which did not reference the product dimensions due to which customers were ordering the product that did not match their size requirement. We have taken below actions based on Amazon’s recommended actions:

• Added product dimensions on the ASIN listing by contacting Amazon support through case ID: 16626752991.

• Shared copies of authorized supplier invoices for our sales volume for the past year.

• Completed "product performance or quality not adequate" compliance training from seller’s university.

We have shared a plan of action with root cause and corrective measures with Amazon support requesting our listings to be reactivated, however our request have been rejected by Amazon Seller Performance Team citing below:

“We received your submission but do not have enough information to address the issues with your listings at this time”.

As we source the product from the brand’s authorized distributor and do prep and labelling in our warehouse prior to Amazon shipment in the original manufacturer’s packaging, we are aware that the product is authentic and there is nothing wrong with the product itself.

We are unsure how to get our listings reactivated by Amazon.

Has anyone else faced a similar situation? What additional steps can we take to have the suspension lifted? Any advice or recommendations would be greatly appreciated.

Thank you.

Hello, has anyone encountered the problem of Sticky delete status on a listing that does not allow adding a child ASIN under a parent ASIN. We have been trying to solve this problem since Wednesday, but Amazon support is taking a long time to resolve the issue. Maybe someone knows a solution? Case id: 16713503741 Child ASIN: B09C4KJ99B, parent ASIN: B09T6H4XST

@Seller_RsATYbG9XP0HP@Seller_l7Jtck9jxnEA0@Seller_4GjtS9k0cnHHvor anybody, please, help !

Dear moderators and sellers, @Seller_RsATYbG9XP0HP, @Seller_l7Jtck9jxnEA0, @Seller_4GjtS9k0cnHHv

Help me solve the problem with Relationship Sticky Delete status on ASIN. Support has been resolving this issue for more than 5 days, each time saying that they need another 24 hours. We cannot add an child ASIN under the parent where it should be. Case id: 16713503741. Child ASIN: B09C4KJ99B, parent ASIN: B09T6H4XST

Request for Assistance with Account Reactivation

Amazon Seller forums

I hope this message finds you well. I am writing regarding the deactivation of my Amazon account, which occurred following an unsuccessful video call identity verification. During the call, I provided the documents I had available, but unfortunately, I was unable to produce some necessary documents at that time, which led to the failure of the verification process.

Since then, I have gathered all the required documents and have submitted multiple appeals in an effort to reactivate my account. However, I have been informed that the account cannot be reinstated. I am deeply committed to resolving this issue and ensuring compliance with Amazon’s requirements.

I kindly request guidance or any advice on how I might rectify this situation and work towards reactivation. If there are any additional steps I can take or further documentation I can provide, please let me know.

Your assistance in this matter would be greatly appreciated. Thank you for your time and understanding. I look forward to your response.