Urgent Help: Issue with My Shipment STAR-TN5QKNZUPEMWA
I hope someone here can guide me because I’m facing a serious issue with one of my shipments.
I sent a shipment to Amazon's AWD warehouses, and the delivery was completed on November 11, 2024, at 1:00 PM PST to the IUSJ warehouse. My carrier provided me with a Proof of Delivery (POD) confirming that everything was delivered correctly.
The problem is that the shipment status on Amazon's shipping page hasn’t been updated since it was created on October 8. I contacted support twice and they informed me that there is no Appointment ID registered for this shipment. This left me confused since my carrier confirmed they used the correct Appointment ID, and everything was delivered as scheduled.
Every day that passes without this inventory being synced means I’m losing sales. I’ve tried resolving it with the support team, but there’s still no solution.
Has anyone here faced a similar issue? What steps would you recommend I take to ensure Amazon registers my shipment and processes my inventory? How can I escalate this case effectively?
0 replies
Urgent Help: Issue with My Shipment STAR-TN5QKNZUPEMWA
I hope someone here can guide me because I’m facing a serious issue with one of my shipments.
I sent a shipment to Amazon's AWD warehouses, and the delivery was completed on November 11, 2024, at 1:00 PM PST to the IUSJ warehouse. My carrier provided me with a Proof of Delivery (POD) confirming that everything was delivered correctly.
The problem is that the shipment status on Amazon's shipping page hasn’t been updated since it was created on October 8. I contacted support twice and they informed me that there is no Appointment ID registered for this shipment. This left me confused since my carrier confirmed they used the correct Appointment ID, and everything was delivered as scheduled.
Every day that passes without this inventory being synced means I’m losing sales. I’ve tried resolving it with the support team, but there’s still no solution.
Has anyone here faced a similar issue? What steps would you recommend I take to ensure Amazon registers my shipment and processes my inventory? How can I escalate this case effectively?
Urgent Help: Issue with My Shipment STAR-TN5QKNZUPEMWA
I hope someone here can guide me because I’m facing a serious issue with one of my shipments.
I sent a shipment to Amazon's AWD warehouses, and the delivery was completed on November 11, 2024, at 1:00 PM PST to the IUSJ warehouse. My carrier provided me with a Proof of Delivery (POD) confirming that everything was delivered correctly.
The problem is that the shipment status on Amazon's shipping page hasn’t been updated since it was created on October 8. I contacted support twice and they informed me that there is no Appointment ID registered for this shipment. This left me confused since my carrier confirmed they used the correct Appointment ID, and everything was delivered as scheduled.
Every day that passes without this inventory being synced means I’m losing sales. I’ve tried resolving it with the support team, but there’s still no solution.
Has anyone here faced a similar issue? What steps would you recommend I take to ensure Amazon registers my shipment and processes my inventory? How can I escalate this case effectively?
