I’m sure that I have sent books to rural areas before where customers have had to go to the post office to pick up but I have never experienced this new scenario.
A customer ordered a book (as a third party I have come to find out) and paid for expedited shipping. I sent the package Priority mail the same day as the order came in. It took two days to get to an Alabama post office. The delivery confirmation indicates it’s arrival and that it is available for pickup. It appears that no delivery attempt was made as I can gather by the rural nature of the area (I googled it) and the short hours of the post office being open that rural delivery probably is not provided.
The third party has now contacted me demanding that the package be delivered to the doorstep of his customer. I have attempted to contact the post office with no success. I have suggested to him that his customer make a trip to the post office to pick it up but he says that is not satisfactory and that he wants it delivered to her house.
He reiterates the Amazon policy that the package be delivered to the doorstep of the customer. He is also demanding that I send another book overnight (I don’t have another copy) if the post office won’t make the delivery.
I did contact Amazon and they have opened a case for me. Their advice is to get the package returned to me and after I receive it, I can refund the cost of the book but not shipping. That would be fine with me but I have a feeling that he will not be happy with that option. I suppose he could really make my life miserable with A to Z and negative feedback. She said that Amazon will acknowledge the fact that I have made every effort to correct the situation and probably rule in my favor but who knows??
Other than going to Alabama myself and delivering it to her doorstep, I don’t see this ending in a good way.
Anybody else out there experienced a similar situation?