Hi everyone! 😊

I just got back from a one-week vacation and, before leaving, I put my account in Vacation Mode to pause all my seller-fulfilled listings. I got back two days ago and made sure to disable vacation mode on all marketplaces. Since then, I've been getting seller-fulfilled orders on .CA and .COM, but strangely, nothing at all from Europe, which is pretty unusual for me.

Then I received this odd email from Amazon and now I’m kind of puzzled. Here's what it says:

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Dear Selling Partner,

Greetings from Amazon.

We are reaching out to you to notify your seller central is in “Active” “Going on holidays” status. If you are currently not on vacation, please update the “Going on holidays” status to “Inactive” in seller central by clicking on the link below to activate all your listings -

https://www.sellercentral-europe.amazon.com/hz/sc/account-information

Also, we like to let you know that you could be missing out on sales opportunities because of low/missing inventory for your ASIN offers.

We recommend that you inbound additional inventory for your products immediately. To view the recommended replenishment quantity for these ASINs, go to “Restock inventory” at the following link: https://sellercentral.amazon.com/restockinventory/recommendations

If you need further help, please raise a case via contact us. - https://sellercentral.amazon.com/cu/contact-us?ref=xx_ContactUs_xxxx_helphub

If you are not the correct point of contact, please re-direct this email to the person who manages your Amazon Seller account.

If you wish to unsubscribe please REPLY ALL with the subject line ‘Unsubscribe’

Note: This email is unmonitored and any replies with questions will not be answered

Please note this email is Amazon confidential. Do not distribute.

Thank you for selling in the Amazon store.

Amazon Services Europe S.à r.l. 38 Avenue John F. Kennedy, L-1855 Luxembourg...

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The link they included for this mysterious “Going on holidays” setting doesn’t work at all (I get an error page), and when I go into Vacation Settings on all my Amazon platforms (.com, .ca, .co.uk, .de, etc.), "vacation mode" is disabled for all countries (listings are "Active"). I tried searching for “Going on holidays” everywhere but can't find anything.

So now I’m left wondering… is this just a poorly worded automated message? Or is there actually a separate status I’m not seeing that could be affecting my listings?

I’d really hate to be missing out on sales because of some obscure toggle hidden somewhere 😅

Has anyone else seen this before or know where I can check for this “Going on holidays” status?

Thanks in advance for your help! 💕