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How are you guys creating your product manuals? I have a product that I listed and I am looking to improve the instructions to make it as simple as possible for the customers.

Hello.

I received Food and Product Safety violations for 5 ASINs in my account health. The response given is as follows:

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Dear Selling Partner,

Currently the product you want to sell does not raise Product Safety concerns.

Our team approved the submitted ASIN.

Additionally, this ASIN is a subject of another issue. In order to access further assistance on the matter, please direct your query to [Vendor/Seller] Support.

Kindly open a separate case through the Contact Us option in [Vendor/Seller] Central.

We appreciate your cooperation.

Thank you for selling with Amazon.

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I opened a case as per the answer provided but was told to wait or use the "Call me now" function on the Account Health page. I have never had such a problem with these apparel products which we have sold for years. I do not want my listings to be deactivated. I do not understand exactly what is being asked. (Case ID 17129095381 and 17136715031)

we are trying to request PRL exemption as our return labels are hit with insane over fee's on UPS, but we have a contract with UPS and FEDEX that eliminates overages..

Every time i upload the template correctly, it stays active for a day, then i request the report and the PRL file is empty the next day.. and then we get a return today and of course UPS charged us 40$ for a return label that i can buy from FEDEX for 15$... this has to end.

WE have a returnless resolution template uploaded for our samples, and that is working.. but the big issue is the PRL exemption, we have the capability and the need authorize all returns and issue our own label.. this worked for maybe 1 day and now back to amazon giving away free money to customers. we are not enrolled in amazon customer service... can you please look at our return settings.. we have it set for us to provide our own RMA #, and to provide a NON paid label to customer.. the area where i can upload a label is not there anymore..

CASE ID 17101951941

thanks

@Seller_aEROSwwdnzGiU@Seller_zukQNO61PzGck@Seller_RSwABJNHpHnEZ

Do i need to be brand registered for that ? is it possible to get approval with only having an amazon brand approval without registry? note: my products are compliant to amazon rules and has all necessary certifications

REMOVAL ORDER. HOW LONG IT TAKES FOR AMAZON TO SHIP IT? MOD S HELP!

I lunch new product in the end of OCTOBER. In the end of January it was 3 month and couple of days.

I had 174 units in stock and Amazon requested to remove 114 units as excess, otherwise they will charge me $1500.

I created removal order. I DID NOT WANT AMAZON TO CHARGE ME THIS HUGE FEE.

Product was not selling well and now after I created removal order over suddenly it start moving.

My plan was to start fulfilling orders myself. In order to do that I need Amazon get my product to me.

I do not know how long it will take. If course Amazon saying 90 days max.

It use to be fast now nothing moving fast.

Did somebody had resent experience with removal orders? Please, let me know about and any advises welcome.

I put so much effort and money to lunch this product I do not want to run out of stock and start over again.

Another question is IF I NEVER RECEIVE THIS ORDER CAN I ASK FOR REINBURSTMENT

AND WHEN I CAN ASK FOR REINBURSTMENT?

CASE ID 17095480681

I have been updating my account multiple times tried multiple bank accounts with my name. They are not old accounts. I have downloaded the bank statement with the account numbers. I even downloaded the full 20 page pdf of my account bank statement and they still told me unable to verify. This has been months and now been working for essentially nothing. Mind you I have been trying for over 3 months now to resolve and they just tell me oh we will look into it and then nothing!

Anyone ever have this issue? I have called seller support many times now and they have not been helpful at all.

The total promotion applied to the two item is (299.99+329.99)*0.05=31.50, which is 15 and 16.5 respectively.

But actual promotion applied is 14.07 and 17.43 (see my pictures attached), though the total amount is 31.5 still

It seems that 14.07 is caculated by 31.5*249.99/(249.99+309.99) (the weight of price deducting coupon, so is 17.43)

I am curious about why amazon uses the second way to share the promotion, can someone explain? much appreciated

This issue keeps coming back!

For the last three months, AWD fails to replenish inventory for the same ASIN repeatedly. @Topher_Amazon was able to help once, and I was so relieved—but only a few units got through before the problem started again.

I’m really struggling here.

@Seller_hme3Wbydd1ihr can you escalate this again with your AWD partners for a real, permanent fix? I feel stuck, and I’d truly appreciate any help.

Thanks in advance!

Hello, I tried appealing my rejected brand application and it was rejected again. I followed my brand name exactly how it is on the USPTO database. Also, was I supposed to put down my EIN number for the tax ID number? I understand how stringent the requirements are to get brand approval into brand registry and I really want to get this right as I do have A+ content ready to be applied to my ASIN B0DNH9SD6L and inventory inbound to Amazon warehouses. Help in resolving this would be greatly appreciated. The case number is 17117090021