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My Brand registered product was approved and selling well for 4 months. Just sent another top up of 400 units to FBA. They went live.

I then tweaked my listing title. This unfortunately triggered the problem. Listing was made inactive and products are now stranded. It’s telling me I need approval to sell, but won’t let me request approval and says:

‘We are not accepting applications to sell:

Other health & personal care category in used, refurbished, collectible conditions

Other Pet ingestible products in new, used, refurbished, collectible conditions’

HOWEVER, my product has absolutely nothing to do with those categories. It is FLOOR CLEANER.

When I made the title change, I added ‘made with woodland probiotics’. I am assuming and automated system has picked up the word ‘probiotics’ and assumed it is an ingestible product (rather than a cleaning product).

Seller support keep sending me the same automated, generic response without actually understanding the issue.

What can be done? This is going to cost me thousands of pounds. This is so stressful.

Can anyone help me please?

Does anyone know what level or percentage of orders need to be returned in order to trigger the warning badge?

Hi Amazon team and fellow sellers,

I’m a new FBA seller and recently created my first FBA shipment, which included four ASINs, each correctly labeled with its assigned FNSKU. After some initial check-in issues, Amazon eventually updated the shipment summary to reflect the final number of units received for each ASIN.

However, the available inventory in my Seller Central is still inaccurate and does not reflect the actual received quantity. This was my first shipment of these ASINs, and there were no removal orders or previous FBA activity for them.

I was told some items were received under the wrong FNSKUs, but then reassigned later. While I understand that mistakes can happen during check-in, my concern is that even after corrections in the shipment summary, my Seller Central inventory has not been properly updated.

I believe this may be a system syncing issue between the shipment and inventory records. I kindly ask Amazon staff or anyone with similar experience:

Has this happened to you?

Is there a way to escalate this properly for a manual correction?

Could someone from the Amazon team please look into this case from a backend data perspective?

This issue directly affects my ability to sell and track inventory accurately. I appreciate any help or guidance!

Best regards,

A new FBA seller

Hi @Seller_8hQgfj6OVZYse, @Seller_GEZPMc4CeQfh6 and @Seller_l7Jtck9jxnEA0

We are new to Amazon and are yet to register our brand or list our products with Amazon. We have a US trademark application filed for health care/supplements category. We thus own a supplements brand and will be the exclusive sellers of this brand on Amazon.

We read on the forums recently that Amazon is no longer accepting applications from new sellers for selling supplements but the one exception seems to be brand owners who are approved by brand registry for selling in the healthcare space (which we believe is based on the trademark application demonstrating that the trademark filing is for health care/supplements). Is our understanding correct? Overall, what would we need to be able to successfully list and sell supplements on Amazon US? Please let us know. We are aware of the newer compliance requirements that are in place in this category.

Thank you in advance.

Help!!!

I have a product that has been selling steadily for a long time, and it has lost its reference price without any updates. It also participated in the "Best Deal" of the ”Big Spring Sale“ in March. Everything was normal at the beginning, and the product maintained stable sales, but in the last two days of the Spring Sale, it suddenly prompted me that the ASIN ”No Reference Price“. After that, I tried to adjust the product's selling price and list price. During this period, the orders were still there, but there was still a lack of a valid reference price, which is obviously unusual for a product that has been selling steadily for a long time.

Does anyone know what's going on? Now I can't participate in the Best Deal, set Prime discounts, or sign up for the July Prime Day. Is there any good solution?

The experience is really bad, it's simply inexplicable!

Amazon should spend some energy to fix those inexplicable bugs instead of constantly adding various fees!

@Seller_37l8i4vuvugjG

@Seller_4GjtS9k0cnHHv

@Seller_JT2cdQLa0Oueg

@Seller_nt9X7GoCkqXGB

@Seller_pAPBCLhysbW5T

@Seller_l7Jtck9jxnEA0

@Seller_aEROSwwdnzGiU

@Seller_F4AbbFj6ovBk3

@Seller_GEZPMc4CeQfh6

@Seller_1KYLYkgAlu4xX

@Seller_l3eCP9f1PtJXC

1. I tried to edit the kicked-out child information several times, but there was still no information after saving

2. Later I updated it using a table, and it said that the brand did not match the parent body (checked the brand and there was no error)

3. Tried to merge it into the parent body, but was kicked out again a few hours later

4. Case number: 17594076011

Request Help

Hello,

I'm seeking community managers support - Case ID 17569791231

We are the brand owner of bubblebum, and we manage ASINs under Brand Registry. This ASIN is the active page; however, it was previously merged with ASIN B, which now redirects to our ASIN.

Our issue is that contributions from ASIN B are overriding our image updates for our ASIN. Even when we update images through Brand Registry or Seller Central, the legacy contributions are persisting.

As the registered brand owner, we kindly request:

Removal of backend contributions from ASIN B

Restoration of full content and image contribution rights to our brand on our ASIN

hi everyone

I’m currently in the production process of my kids' toy set, and I want to prepare the tracking labels.

I don’t have an LLC, so I don’t have a U.S. address to include on the sticker. On the CPC certificate, I used my private address, which is also shown on my Amazon seller account.

Is it necessary to include the importer’s address on the tracking labels?

If so, what can I do? I prefer not to put my personal address on every product.

Also, does the address on the tracking label need to match the address on the cpc certificate?

Amazon must approve your brand before you can use it to list products. Brands should be registered through Brand Registry, but if your brand is not eligible for Brand Registry, you can obtain an exception by contacting Seller Support and mentioning error code 5666. When contacting Seller Support, provide the following information: - The brand name used when creating the listing. - Images of the product and packaging, showing branding on either. The images can show the product and packaging held in hand, or placed on a table. The branding must be permanently affixed. - If using inventory file templates, please also provide the Batch ID of the inventory file process report. For more information, please review our Brand Name Policy.. You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog or one that’s been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. If product is being added to a marketplace from another one, it may require few hours for localization before it is valid, please check your seller account for progress or any issues.