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So I just got an email from Amazon telling me that a refund has been initiated for one of my orders, not too unusual, but the refund price was. I know the item and know for a fact that a $2.00 refund means something is wrong and I need to check my auto pricing/min price to make sure everything is fine. It is. I look into the order ID and the order was for a total of $47.49. This order was placed 2 years ago. Why is amazon auto approving a $2 refund on a $47 order placed 2 years ago?

@Seller_RsATYbG9XP0HP - Hope all is well. Apparently, I lost Featured Offer Eligibility across all my listings and I am not sure what the exact reason, especially I maintain good health on my account.

Can you look into it? Case ID: 16696735391

Dear Amazon Community Members,

Hello everyone!

Currently, I am facing a highly distressing issue and I am hoping to receive your support and assistance.

Here’s the situation: Approximately $90 in my Amazon account has been withheld due to a dispute with a customer. However, after going through a series of legal procedures, the case has officially concluded, and a settlement agreement has been reached between the customer and myself. According to my understanding, since the dispute has been resolved, the corresponding funds should be returned to my account. Unfortunately, despite multiple appeals through official channels and attempts to contact Amazon Customer Service for a solution, I have yet to receive any substantive response or progress.

Specifically, I have opened multiple Cases in the Seller Center, but each time they are transferred, with no responses and no one willing to assist me. I don’t understand why, even though the case has been confirmed as resolved, my account remains frozen. When Amazon initially froze my account, they notified me that I needed to resolve this case. Now that I have done so, why is no one addressing my issue?

My current situation is extremely difficult, and I live in constant fear. Due to the fund withholding, I owe money to many people, and creditors visit me daily demanding repayment, causing immense pressure. I hope that my case can receive more attention and assistance from the community. Fellow Amazon sellers, if you have experienced similar situations or know effective ways to communicate with Amazon to resolve such issues, please share your insights.

Additionally, I want to address the relevant teams at Amazon: I truly need help. I have created numerous Cases, but none of them have been processed, which is very unfair. I am unsure who else can assist me with this matter. I believe that since the dispute has been handled, there is no justification for continuing to withhold my funds. If you need any additional information or documents from me, please let me know, and I will fully cooperate.

I have attached the Case IDs I have previously opened, hoping that any member of the official Amazon team who sees this post will take notice and provide me with timely and fair responses:

• Case ID: 16319948321

• Case ID: 16368770901

• Case ID: 16517224221

• Case ID: 16524619211

Thank you all for your time and assistance!

On October 19, 2024, I received an email from Amazon stating that my account was deactivated. The reason given was: "You have been found to be related to an account beginning with Savegram." I called customer service, and they informed me that I have an Amazon seller account on the Japan marketplace. I opened the Japan marketplace account at the same time as my US Amazon seller account, but due to language barriers and other requirements, I didn't list any items or make any sales on the Japan marketplace. This was about three years ago. During this time, I have been processing orders on the US and Canadian marketplaces without any issues. My account was in good standing with no violations. An Amazon customer service representative told me that to reactivate my US Amazon seller account, I must first reactivate my Japan Amazon seller account. To do that, I need to submit documents such as a bill with my address on it, my ID, and a business license. On October 22, 2024, I uploaded my bank statement, energy bill, and business certificate. However, on October 25, 2024, my documents were rejected due to insufficient evidence.I called US customer service, and they advised me to appeal the decision by uploading more information. On October 26, 2024, I submitted my driver's license, bank statement, water bill, and company tax ID. This appeal was also rejected without any notification from the Japan marketplace; the status simply changed to "Our evaluation is complete," but my account remained deactivated. I called US customer service again, and this time they suggested that perhaps I should provide less information. I then submitted another bank statement and my tax ID. Unfortunately, this appeal was also rejected. I called US customer service again, and they escalated the case for review, informing me that it might take up to seven days for a review. This was on October 31, 2024. and I still have not received any responses from Amazon, and my account remains deactivated on the US, Canada, and Japan marketplaces.

At 11/21/2024 I opened another case with Amazon Customer Service in Japan, Case ID # 2909470363 , provided yet another fresh, dated 11/2024 utility bill with my name and address on it and received follow respone from Amazon Japan: "Upon review your account history, unfortunately that we cannot reinstate your account with the documents you submitted. The exact reason is not disclosed to Account Health SupportI need some advice on what to do to reactivate my account."

I have spent a lot of time on the phone with Customer Service and feel that the Amazon customer service representatives lack the knowledge to resolve this situation. I hope to find some good advice here.

PLEASE HELP @Emet_Amazon@ Atlas_Amazon

@Seller_l7Jtck9jxnEA0 , @Seller_pAPBCLhysbW5T , @Seller_JT2cdQLa0Oueg , @Seller_t9kvdr2yixQej , @Seller_Udi0JNbTrsmUV @Seller_hme3Wbydd1ihr

Case ID: 16697087211

Our two items on the case ID are not in buy box even though we are the only ones selling on Amazon. It is competitive in pricing and no one else is selling lower on any other channels or websites.

Also, what is the criteria on "competitive pricing"? Considering no one else can sell it at a much lower price to compete against amazon pricing.

The lack of buy box hurts us on advertising where it cannot show sponsored product ads and cannot show for one click buy either.

Can someone take a look at that case and see what is the reason for not being in the buy box?

Hello everyone, my account has been deactivated and I cannot reactive it. Everything seem fine, my personal informations that I submitted to system and my company informations. They are all verified by Amazon, I even verified my company address via mail from Amazon directly. I need help. I believe I tried every possible way that is available.

Im a new seller and I received a letter to verify my 1 item that I sorced legally from a store with a valid receipt. I'm trying to understand why im being picked on when there are 15 other sellers on the same listing. I don't even know if they are real and the fact that they have my personal emails they sent that email to my two personal emails has annoyed me and Amazon has not said anything to me about the listing. I'm trying to figure out how they obtained my personal information. Can anyone tell me what I should do with this? I have told them I don't mind providing a receipt however, I would like to know how they got both of my personal email addresses.

Dear Amazon Team,

I really frustrated from Amazon support, they even don't help guide to solve the issue.

Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used it nor created a single listing on it, and NovaNest Variety Store is my main account created in 2024 on LLC details and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate you old account first first then you can reinstate your main account, after that I came to falak accessories which is my old account and opened many cases with support and also provided utility bills, bank statement and others aligned with amazon requirements but amazon is not reactivating my old account with saying (no enough information to reactivate your account) or (We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.) kindly please check attached screen shots and provide me a proper solution.

I shipped in my first inventory and it has been received. But when I look in manage inventory it has a reserve total higher than the number of units I shipped in. Why is the reserve total listed under the inventory tab higher than the total # of units I sent in?