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Is anyone seeing a decrease in sales since election day? We've seen a good percentage decrease on election day and it hasn't recovered yet. Just wondering if others are experiencing the same thing.

by Peak_Adhesive_Tapes

The issue is this review was left by a customer who cancelled their order prior to shipment.

The customer left this review:

"I contacted this seller multiple times to cancel the order BEFORE they shipped the package. Despite my attempt to cancel, they shipped anyways and now I got to deal with a return. I have been advised to refuse delivery so I will. This is the worst seller that I've had to deal with. AVOID THIS SELLER AT ALL COST!!!"

1)The feedback is that they were not able to cancel -but Amazon sent us the cancellation email and the order was cancelled within the hour and nothing was ever shipped.

2) They state they contacted the seller multiple times -but there is no record of them ever trying to contact us.

3) The Amazon feedback manager will not remove the feedback and because this order was cancelled prior to shipment - we cannot contact the customer to request the feedback removal since there is no link saved after cancellation.

Any thoughts?

Hi Amazon Support,

We have contacted Seller Support several times but no one has ever resolved our problem nor provide any insights of the current situation.

Some of Related Cases:

16645387011

16645388141

16639267201

16635662701

16635706681

16636383791

16621107671

16620913531

16620691841

Issue: It was beginning for November when we experienced this issue where 95% of our FBA Inventory Suddenly disappeared. We have exported report from Inventory Ledger and FBA Inventory Page and they shows our aged inventory as shown for sample ASIN in the image attached:

It clearly shows that there's an inventory for that ASIN however MYI page shows zero thus we are unable to sell our FBA Inventory. We have lost nearly $100,000 worth of sales due to this issue. Here are all the affected FNSKU that we want to get fixed ASAP or we will have to involve our legal team to resolve this matter.

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Best Regards,

John

A customer refused delivery of a package and it was returned to us without any return request. We are trying to issue a refund minus the return shipping cost but the system only allows full or up to 50% refund to be issued. Since there is no return request we cannot use any other method. What can we do?

Our sales have dropped more than 95% in the last two months (month by month comparison). Our seller's account metric is still healthy. What is going on? We hope Amazon can take a look into this issue for us.

It looks like GTIN exemptions are only approved for single products. Is there any way to list products that have size and color variations without a GTIN?

Hello @Seller_PIHyltK09pbl3,

I noticed that you assisted another seller with a brand registry issue, and I’m hoping you can help me as well.

I’ve successfully registered other brands without issues, but for some reason, my current brand registry was rejected, and the appeal was also denied. The support case cites several possible reasons, yet none of them seem to apply to my situation.

Could you help with my Case ID:16546844471

Thank you.

112-2444047-8977017

Customer bought product on amazon (FBM)

Customer went direct to amazon to request refund.

Amazon granted refund (with NO notification to us).

Customer does not return product for 2 months.

We found out luckily and filed SAFE-T Claim.

We are sitting here for over a month with no update from filing date.

I applied for a brand to sell. It was accepted and I sent stock to Amazon warehouses. Before any sales, complaints or any negative situations, I received a notification that I could not sell the brand I applied for. Thereupon, I contacted Amazon brand approval department twice and they approved me that I could sell the brand. Both by e-mail and as a performance notification. However, my listings and offers are still not active. Now when I contact the seller support team, they say that the brand approval has not been given. Despite the performance notifications and approval e-mails. I am receiving irrelevant answers in the cases opened. Please help.

Case ID - 16602003381

@Seller_t9kvdr2yixQej@Seller_GEZPMc4CeQfh6@Seller_F4AbbFj6ovBk3@Seller_7I1InA30aApWy@Seller_l3eCP9f1PtJXC