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Welcome to our Ask Amazon Q&A with the PLS partner team, focusing on your questions about Product Lifecycle Support (PLS)!

_____________________________________________________

⚡️ What You Need to Know:

The Product Lifecycle Support partner team will answer all your questions posted in this event thread today, Thursday, February 20th from 8 am - 5 pm PST.

_____________________________________________________

🔍 Key Details:

Product Lifecycle Support (PLS)‘s mission is to offer product support to customers, empowering them to make the most of products purchased on Amazon. Through a range of support options—such as video support, workflow assistance, OEM support, Brand Integration calls and chat features, parts replacement, and other brand-specific capabilities—PLS helps resolve product issues, reduces unnecessary returns, and contributes to sustainability by extending the lifespan of products. For more information, you can check out PLS here.

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Hello

I have 5 variations of the same product; can I ship them in two master boxes.1st master box will have two variations and the 2nd one will have three variations, so each box will have mix variations. Would Amazon sort them out when they receive two master boxes but with 5 variations?

If the answer is yes, how do I configure this situation in Amazon seller when I am creating the master cartons so that each master carton gets the correct label.

Please advise.

Thanks

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Cannot get rid of Veeqo banner
by Seller_oP3iOgqZ9x8a9
Amazon replied

Just started getting this Veeqo banner on my order page and cannot get rid of it for the life of me. There are to x or close on the banner.

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Buy With Prime, only available for FBA?
by Seller_KcEtz9Bkb8qhY
Amazon replied

So amazon has been spamming our inbox with offers to install Buy with Prime on our stand alone site... That said, we wasted a bunch of time and effort, but we have realize, and could be wrong, the Buy with Prime button is only available if you are FBA? .. IF that is the case, why the spam, and what good does it do a seller if its gate kept for only FBA? if we use our OWN site, 99% of people are fulfilling themselves! not amazon! ... just another roadblock for FBM..

@Seller_RSwABJNHpHnEZ

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Shipping to Amazon warehouse
by Seller_L2RjSipHJjNG6
Amazon replied

Hey there, I'm currently in the process of listing a 12 pack of water on amazon. The 12 pack comes from the factory already in its own case, due to the item being already in its own case does it need to be placed in a box, or can I just pile up the cases on a pallet, wrap it and ship it to amazon?

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Fedex One rate option
by Seller_1KhX4FWqwa24E

We use fedex one rate and are not seeing the option today. Anyone else use one rate for fedex? Trying to confirm its not just our account experiencing this issue

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Refund issue
by Seller_SXBVNRwx2KSpM
Amazon replied

Customer lied and said they didn’t receive the product I provided proof of the delivery photo and tracking number. They said I see the picture but I never got it!!! I told them when they return the product I will agree to the return. I spoke with Amazon in the chat and showed them the same information. I don’t know how they gave the customer his money back and now I need to dispute it again. Who is going to pay for my inventory?? I’m just out of $350. Who is in charge here. This is unbelievable and they scam me out of product and money. This is not ok is there a seller support number

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US Postal Service head DeJoy to step down after 5 years marked by pandemic, losses and cost cuts. <---for article, google that

Dude personally destroyed USPS. Used to get Priority mail across the country in 2-3 days, and you could file for claims on lost packages.

Now even Amazon's own shipping algo knows that Priority takes a week or more, and if a package gets lost, good luck navigating the appeals process.

It was sad to see the mighty USPS crippled by this loser. Hope he rots, and hope we get someone who was ACTUALLY A POSTAL EMPLOYEE AT ONE TIME IN THEIR LIFE

LOL!

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We sell the exact same blanket in 4 colors:

1 color works perfectly in Remote Fulfillment

3 colors show "ASINs have Import/Export restrictions"

Support keeps telling us "there are no restrictions" but the products remain blocked. We've tried regular support, Brand Registry, phone, email, and chat for over 12 months. No one can fix it.

Has anyone found a way to escalate beyond basic support? We're stuck in an endless loop of "no issue found" responses.

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Issue with Account Activation for U.S. and Canada
by Seller_XbOQrgeeKjx5n

Dear Amazon Seller Support,

I recently completed the setup of my seller account and submitted all the required documents. I received an email confirming that everything was verified successfully. However, my account remains inactive for selling in the U.S. and Canada, while it is only active for Mexico.

Could you please clarify the reason for this issue and provide guidance on how to activate my account for selling in the U.S. and Canada? I appreciate your support in resolving this matter as soon as possible.

Looking forward to your response.

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I have a customer who claims the order they received was empty and now wants a refund. This is physically impossible as no less than 3 separate people (including myself) check each order for accuracy before it goes out. I get the feeling this person is stealing by demanding a refund. What are my options here?

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