Welcome to our Ask Amazon Q&A with the PLS partner team, focusing on your questions about Product Lifecycle Support (PLS)!
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⚡️ What You Need to Know:
The Product Lifecycle Support partner team will answer all your questions posted in this event thread today, Thursday, February 20th from 8 am - 5 pm PST.
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🔍 Key Details:
Product Lifecycle Support (PLS)‘s mission is to offer product support to customers, empowering them to make the most of products purchased on Amazon. Through a range of support options—such as video support, workflow assistance, OEM support, Brand Integration calls and chat features, parts replacement, and other brand-specific capabilities—PLS helps resolve product issues, reduces unnecessary returns, and contributes to sustainability by extending the lifespan of products. For more information, you can check out PLS here.
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💡 Submit questions below!
Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.
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Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.