Well Its quite obvious Amazon is not a respectable business platform to sell on. I started with Amazon Oct 2024 selling my own label imported fruit juice. After doing everything by the book literally to the "T", I have come to the realization that Amazon has no regard for its sellers or theirs businesses. Amazon does not take any losses and passes the losses to the seller and that is why Amazon is the largest in the world. When one of us quits Amazon there are ten more behind us waiting to jump. My experience has been horrible with zero seller support and Amazon making huge costly mistakes for me by shipping pallets of my inventory to me even after they confirmed they are not expired. Now all of a sudden I just received another message that another 489 units are marked as expired and let's be honest there is absolutely zero recourse I have to stop Amazon from returning the pallets to me. All the units came from my first and only shipment to Amazon and none of the units expire until January 2026. I am tired of sending chat and email to entirely new individuals each day having to re-explain to someone who actually has no power to do anything anyways. At some point Amazon might realize the sellers are the backbone of Amazon but that has not happened. I am moving to the other seller friendly platforms before this completely ruins me like it has to a lot of sellers. Good luck guys I'm absolutely done with FBA.

Now that Amazon requires an invoice from a supplier showing purchase of at least 100 items to get approval to sell Scholastic, Marvel, Universal, etc, how do sellers like Goodwill get approved to sell their single copies of used books? We know that Goodwill gets their books from donations, so they do not have invoices for them. How do they get around the 100 item purchase invoices? or 10 items for other publishers? And why does Amazon require invoices for used books, when it goes against the Supreme Court ruling of the First Sale Doctrine that permits people to resell their used books?

Some of my product sales drop because of the "Frequently returned" label.

I don't mind the label; it can help us improve product quality and service and reduce the cost of returns.

However, I have 2 questions that need to be discussed.

1. The top root cause of return for most of my products is "too late delivery", "Delivery issue", "Arrived too late", "shipping issues".

These products were fulfilled by Amazon, and I already paid the shipping fee. You guys didn't do the fulfillment job well, and caused the return. Now you blame me for the high "Frequently returned" rate with that? I think all returned FBA orders that were chosen for delivery issues should be excluded from the return rate. At the same time, in this return situation, Amazon should refund our shipping fees.

2. How was the return rate calculated?

We have many products for the festival. E.g., we sold 1000 pieces in December for Christmas, and 500 pieces in January. We received 100 pieces returned in January, which were ordered in December. Now the return rate should be 100/1000(10%) or 100/500(20%)?

Need some advice, thank you!

I've been stuck on a loop for the past 3 hours, i chatted with support and they said i will get contacted by the verification team in a hour but nothing has happened i got a email saying that of my documents wasn't good to verify me but now i cant resubmit anything as I'm just stuck on that page.