Hi

I listed 3 products under some branded products listing, then I got complains and Amazon deactivated my account. They sent me a letter "You are offering items that may be inauthentic".

1. I tried submit invoice many times but fail and someone told me I am dead, my account was gone and never back, is this true ?

2. Another adviser told me if I can ask this 3 brands withdraw the complaints, then I can get my account back ?

3. I don't think they will withdraw complaints even I beg them, will a POA can help me reinstate my account ?

4. If a POA will help, would you provide me a sample of the POA ?

Thanks a lot

CW

Amazon Is Holding My Money Unjustly – Has Anyone Experienced This?

Hello fellow sellers,

I’m facing a serious issue with Amazon and want to share my story to warn other sellers and seek advice from anyone who has dealt with a similar situation.

Summary of the Issue:

I am a legitimate seller on Amazon. My account was previously suspended over a year ago due to unknowingly selling a product that violated copyright.

After a long time, Amazon unexpectedly reinstated my account without any prior notice.

When I logged in, I discovered that all the funds in my account—$2,231.42—had been deducted without any clear explanation.

In my Payments Report, Amazon simply labeled the charge as "Other", without any further details.

What Have I Done to Get an Explanation from Amazon?

I have contacted Amazon Seller Support at least 17 times to request a breakdown of this charge.

Every time, I only received generic, vague responses like:

“We have forwarded your concern to the appropriate team and will update you soon.”

“The deduction might be related to account-level or transaction-level fees.”

After multiple follow-ups, Amazon suddenly asked me to verify my identity again, even though they were the ones who reinstated my account in the first place.

After I submitted the verification, they sent me an email instructing me to contact a law firm, the same firm that sued me over a year ago for a copyright issue.

Why Is This a Problem?

If this was a legitimate charge, Amazon should be transparent and provide a detailed explanation along with supporting documents.

Instead, they have deliberately delayed, responded vaguely, and refused to provide any specific evidence.

The bigger question is: Why would Amazon reinstate my account just to take all of my funds? If this was a copyright-related penalty, why didn’t they deduct the funds at the time of my suspension over a year ago?

Questions for the Community:

Has anyone experienced a similar situation where Amazon delayed responses and withheld funds without proper justification?

How can I force Amazon to provide a clear, itemized breakdown of the charge?

Where can I escalate this issue to get a faster resolution?

I strongly believe that Amazon is abusing its power to withhold sellers' funds—especially in cases where accounts have been previously suspended.

Any advice from the community would be greatly appreciated!

Thank you for reading. If anyone has dealt with a similar case, please share your experience!

I have started a new thread because no one replied to the one I was using in three months.

Please find enclosed relevant messages from the last thread, and in particular the one from Atlas 6 months ago. I called various representatives on those numbers provided for US and intetnational support. They cannot help and claim these are the wrong numbers to call. Now they do not work at all.

Basically, account health is telling me to reset my original account, but it has been deactivated (for ever, I think) and it is impossibe. Can you help please?

Hello, I am trying to change my business entity details, but Amazon will not let me change my details. Every time I go to the business information tab and select "edit information," I get the following error: "We cannot process your request. You are currently undergoing another verification. Please retry once the verification is completed." Is there any way that this can be resolved. Thanks!