Good morning Forum Team

My account is enrolled in AHA and have 750 + health. Matric are good instead excellent still few weeks back suddenly featured offer dropped to zero without any notice.

I have already reached out to Seller Support & account health support regarding this issue multiple times. They resolve the case without giving any solution just a generic reply, "We can’t disclose all the factors that go into Featured Offer eligibility. However, we can provide you with insights into the general factors that typically influence Buy Box eligibility."

Just Created another case incase you need it. Case Id : 17587565341

Please escalate this to the appropriate team for review and reinstatement of feature offer eligibility.

Thank you for your assistance.

Hello,

I'm preparing to create a new listing for a plant-based protein shake under the following category:

Grocery & Gourmet Food › Beverages › Bottled Beverages, Water & Drink Mixes › Meal Replacement & Protein Drinks › Protein Drinks.

The product is a protein drink powder made with ingredients like pea protein, rice protein, and other beans and vegetables, designed to be mixed with water or almond milk into a smooth, plant-based beverage.

It is not marketed as a dietary supplement — it’s positioned as a food product for everyday nutrition, similar to other protein shakes listed in the Grocery category.

Previously, when trying to list a similar product, I encountered a restriction where it was mistakenly classified under Diet & Sports Nutrition › Sports Nutrition › Protein › Blends, and I could not request approval to sell.

To avoid any similar issues, I would like to confirm:

• Will I be able to list this product without needing additional approval?
• Is there any risk it could be mistakenly flagged as a supplement again? (For example, should I avoid using the terms "vegan," "plant-based," or "protein shake" if I want to clearly position it as a food/snack?)
• Is there any better recommended category to ensure smooth listing approval?

FYI, my brand already got approved for Grocery & Gourmet Food .

Thank you very much in advance for your support and clarification!

I have met all criteria but still do not have access to I have met all criteria but still do not have access to Premium A+

我们提交新的文件后，审核团队回复：

我们已审核您提供的文件，但无法根据这些文件验证您的身份。

因此，您的账户将继续处于未激活状态。

为什么会发生这种情况？

我们无法验证您提供的公司证件，因为

-- 营业执照中的企业地址与国家企业信用信息公示系统网站上的信息不一致。

但是我们已经反复对比过，是一致的，我们是2025年4月9日做的变更，在2025年4月11日提交，但是一直没有通过。