I need help with 3 safe T claims and 1 negative review removal:

I need an Mods help I have a Safe T Claim. Order ID: # 113-3290116-6150616 was denied.

SAFE-T claim ID 36223-43341-7117809

The buyer sent back and empty box I took a picture of the shipping label and the box with all it packing material packing slip but no products and submitted a claim the claim was denied

"We have denied your refund request for the order 113-3290116-6150616.

Reason: The issue that you reported is not covered by the SAFE-T policy."

Someone at that department doesn't know what they are doing. I have appealed the case and was hoping a Mod can escalate the case to get this issue resolved.

Also I have a second Safe T Claim Order # 112-0104552-9369057 was denied

SAFE-T claim ID 43353-86530-5296267

The buyer did not send the item back and I was reimbursed for the product. But I was not reimbursed for the additional upgraded shipping cost. The item comes with free shipping but he buyer chose UPS Next Day air service for $50. The buyer chose this option when checking out. The Safe T Claim keeps getting denied but this goes against the safe t claim policy.

Someone at that department doesn't know what they are doing. I have appealed the case and was hoping a Mod can escalate the case to get this issue resolved.

I just filed another Safe T Claim for Order # 112-1182038-4917030

SAFE-T claim ID 95951-98316-3633436

The buyer opened a return stating this item is defective and doesn't work and wants to get a refund and the shipping cost back. The buyer send back an envelope with a folded paper towel bot the item I shipped him which is a special pink cloth for cleaning pearls.

The buyer also left me a negative feedback as follows"How dare you charge $35.00 to ship a piece of cloth. You should be ashamed of yourselves. Besides the fact that your item doesnt rsquo;t even work."

This item comes with free shipping. The buyer select UPS 2nd air at an addition cost of $35. The buyer. opened a fraudulent return just to get refunded for the item and the $35 upgraded shipping fee. I got scammed

I have opened a case today and was hoping a Mod can escalate the case to get this issue resolved correctly where I get reimbursed for the item and shipping amount.

Also I asking if a moderator can escalate the negative feedback in this case to get it removed.

@Seller_pAPBCLhysbW5T @Seller_7e4TizkSOVtBf @Seller_OOVUXZLmb2UEH @Seller_d9q1Cuuva8Pjg @Seller_pB5cNkUhpDlVP @Seller_GEZPMc4CeQfh6 @Seller_4GjtS9k0cnHHv @Seller_R6oYCnTB9O1Uy @Seller_s3amN64nZ4y9V @Seller_t9kvdr2yixQej @Seller_SBIjJooGeXSQ6 @Seller_zukQNO61PzGck @Seller_khUF6HPR2AHxu @Seller_FJwyF3iu5qxUY @Seller_RSwABJNHpHnEZ @Seller_QYS7Alex1XIw4 @Seller_aEROSwwdnzGiU @Seller_l7Jtck9jxnEA0 @Seller_JT2cdQLa0Oueg @Seller_vtQxROP6UNr1O @Seller_Udi0JNbTrsmUV @Seller_RsATYbG9XP0HP @Seller_NGsbQYFacZKVL @Seller_F4AbbFj6ovBk3 @Seller_ovM5p622oIbGp @Seller_c2KLMXKhUYF3u @Seller_hme3Wbydd1ihr @Seller_q5VULSdzfEHW0

Dear @Dougal_Amazon

We started a business with our whole life savings. And from the start until today we have done everything the right way and kept very high standards of quality and ethics whether it be the product and/or any process of the business itself.

Of course, USPTO's final registration can take years, so we went ahead with USPTO initial registration and at the same time launched our products.

Now something very unexpected has come across and we have 2 options: 1. To make a slight change to our current brand name 2. Fight a long and expensive legal fight and maybe we will get to keep the same brand name.

At this point we have spent a ton just on the Amazon Ads to be able to rank. We are considering to sightly change the brand name instead of going the longer route of overcoming the issue with USPTO. At the same time we do not want to list our products generically because it is a risk.

We are going to re-brand, re-label and we will re-create all the listing page materials as per the new brand name. The products will remain exactly the same. Pricing, quality, everything will be the same. Even the logo will effectively remain the same with the addition of just 1 word.

We just want to be able to make this slight new change to the brand name which will mean that we secure our previous investment in Ad spent. Because without that it'll mean to spend tons of money for the new ASINs which we really don't have and will loose all the life savings just because of a very tiny issue.

I was wondering if our case can be looked into closely and dealt with considering our specific situation as well as the fact that the new change is going to be very minimal.

We can also be very vocal and visual about the brand change, so the customers who have previously known our brand don't get confused and understand very well that we have slightly re-branded and the fact that everything else remains the same in terms of quality, price, quantity, customer service and the business itself.

Hello,

I have two shipments at two different FC's that were delivered in mid February, but have yet to be checked in. I've noticed this is a problem for others as well recently, and this has also caused my inventory to stay below the desired levels, therefore, I have been incurring the "low inventory fee". I noticed the last several shipments I have sent in have taken longer than usual to be checked in, but I have also sent several other shipments after these two particular shipments and they have all been checked in and received at all of their FC's.

Two shipments I sent after the mentioned ID's also went to SWF2 and were checked in and received there, so the one in question for that fulfilment center hasn't been handled in the "order it was received in". I also sent another shipment today and one of the FC's is SWF2 again, so now I am worried that it will just sit there and the problem continues.

Can I please get help from a MOD to check in on these two shipment ID's for me - thank you in advance.

FBA18TCXDJTH - SWF2

FBA18TKQFYS2 - VGT2

@Seller_hme3Wbydd1ihr

Made a stupid mistake. Offered customer a $5 partial refund to accept an earlier edition of a book. He agreed, but I got distracted so failed to take the quantity down to zero on the refund page and ended up refunding him in full -- plus $5!

I followed the prescribed procedure and asked him to contact customer service to have his card charged again. He complied and ended up in a chat with a bot who told him to keep the book and the refund! (He sent me a screen shot of the exchange.)

I did what I was supposed to and the customer was a nice guy. Any recourse?