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Urgent assistance needed please! I contacted seller support for assistance in re-assigning our brand to a product that has been active for at least five years. Another company (in the same product category) has hijacked the listing and it is now listed as the brand owner. I receive an error message code 5995 when I try to switch it back. Seller support have advised that they're only able to make minor changes but not whole name changes and have closed the case. Anyone had this before? Where do I go next?

If anyone at Amazon are seeing this it's case id 17179489951 and the product ASIN is B017E60B10

Hello,

Some history on our company to garner some credibility. We have serviced over 3 million unique customers on Amazon. We own multiple private label brands. Our CEO gave a speech at Amazons grand opening in Austin for their tech nexus. We are very well versed on Amazon and pride ourselves in ensuring customers receive their products on time.

I am once again trying to raise awareness to Amazon incorrectly adding 5-7 days to all of my offers on Amazon. We first noticed this problem and contacted Amazon on October 1st. We reviewed all of our shipping metrics and confirmed then, as well as now, that our On Time Delivery Rate (OTDR) was above 95%. We have have opened no less than 15 different cases asking and begging for help. The most recent one can be followed here: 17130751491

@Seller_l7Jtck9jxnEA0, @Seller_RSwABJNHpHnEZ, @Seller_YeWcEeTwlVO93 @Seller_37l8i4vuvugjG @Seller_khUF6HPR2AHxu and @Seller_JT2cdQLa0Oueg

I need everyone that is having this problem to continue to keep this discussion going until Amazon addresses this and resolves it for everyone.

For reference, we ship 100% of our products within 24 hours. We use USPS for 98% of our products and 95% of that is Priority mail. We ship items as FAST as possible using the FASTEST possible shipping service. We have been selling on Amazon for 14 years and out of no where amazon has effectively ended our ability to offer FBM products.

Below is our current shipping health. The key metric here is the OTDR (95.2%) and Amazon is showing we deliver all items within 7 days but has decided to show 12 days to all of my customers. This means we get the buy box on less than 5% of our offers now. We are watching as our competitors do NOT have this problem. Amazon appears to be throttling our account and selectively not allowing us to offer FBM products. Can someone please review this, get the captive team to assist and allow us to properly display our delivery times to our customers?

We have shown revenue loss currently is over $200,000 in the last 4 months.

Can anyone explain what the promotional rebate is? My last several sales the total promotional rebate has equaled the sale price? I don't have any promotions or coupons running.

Dear Amazon Seller Support Team,

Our account suddenly became ineligible for the buy box. Hundreds of ASINs are not selling properly!!!!We need help with our buy box. We need our buy box back.

Amazon empowers customers too much. Customers post untruthful and feedback all about the product and other unreasonable negative feedback, we request removal, and Amazon's responses are auto-replies. None of the staff can help us. It's unfair to us high selling price sellers because we don't have thousands of orders. We have wasted a lot of time because of these automated replies from Amazon. It will be appreciate if the amazon seller support team can help me to request a manual review of the buy box eligibility !

Thanks

ID 17121020801

@Seller_JT2cdQLa0Oueg@Seller_zukQNO61PzGck@Seller_GEZPMc4CeQfh6@Seller_pAPBCLhysbW5T@Seller_Udi0JNbTrsmUV@Seller_CnfW62x6yxvJw

Hi,

My Amazon Seller account was deactivated due to "failed identity verification." I have attempted to reactivate it multiple times by submitting the requested documentation, but my submissions were not accepted. However, I was not provided with a clear explanation for the rejection.

Recently, the Account Health Support team informed me that my account "will stay deactivated." I would like to understand if there are any remaining steps I can take to have my Seller Account reinstated.

Could you please clarify the reason for the deactivation and advise on the best course of action?

Thank you for your support.

Best regards,

Mi marca aparece correctamente registrada en mi portafolio de marcas.

Mis productos muestran correctamente mi marca en la página de detalles de producto.

Aún así no puedo aplicar Contenido A+ de mi marca a estos productos porque no aparecen relacionados. Agradeceré orientación para corregir.

Regarding order 114-5938996-0112232, the customer violated Amazon's policies by returning a materially different item with different serial number to the seller.

The seller sent exactly what the customer ordered. However, the customer returned a materially different and damaged item with a different serial number. I have attached the outbound photos and the photo of the returned item the seller received in case 17112234051.

As a materially different item with a different serial number was returned to the seller, this order was not eligible for full refund. Restocking fee was charged in line with Amazon's policy given that a materially different item with mismatched serial number was returned to the seller. The customer kept telling lies and left a completely false feedback for revenge. I submitted a feedback removal request, but the case was automatically closed.

Can you take a look at this case and help us remove this feedback that is not in line with Amazon's policies? The case ID is 17112234051. @Seller_vtQxROP6UNr1O@Seller_Udi0JNbTrsmUV

I have read over the very complicated new fee schedule, and I've searched everywhere and do not see any mention of the waived placement fee. Does anyone know if that is still applicable after March 31st?

I HAVE SUBMITTED BANK ACCOUNT VERIFICATION MULTIPLE TIMES. NOTHING IS WORKING.

WHEN I CALL AN ACCOUNT HEALTH SPECIALIST, THEY TELL ME TO WAIT 3-5 BUSINESS DAYS, AND I GET THE SAME RESULT, EVERY TIME.

someone please for the love of god help me. this has been going on for 3 months, and now my account is deactivated with stranded inventory.