ASIN: B0DJ791FCX. I submitted the complaint materials for second-hand goods for this product last Thursday -- ID 17563331711. However, a week has passed and I have not received any response. This has greatly affected the sales of my products. Can you help me to speed up the review as soon as possible and restore the normal sales of the products? ! !

Hello fellow sellers and Amazon support team,

I urgently need help resolving the deactivation of my Amazon seller account under Section 3 of the Business Solutions Agreement.

Amazon stated that my account was used for deceptive, fraudulent, or illegal activity, but they did not provide any specific violation, evidence, or clear explanation. I have thoroughly reviewed and followed all Amazon policies, including:

Selling Policies and Seller Code of Conduct

https://sellercentral.amazon.com/gp/help/G1801

Monitor Your Account Health

https://sellercentral.amazon.com/gp/help/G200205250

Restricted Products - Adult Products Policy

https://sellercentral.amazon.com/gp/help/200164490

Here is what happened:

My account was previously deactivated once for identity verification. I submitted my documents and Amazon successfully reactivated my account.

A few days later, I received another email asking for “additional documentation to verify identity and ownership.” I submitted all original and valid documents again.

After their review, I received a vague rejection stating “we are unable to verify your identity” - but no specific issue or missing detail was shared.

Currently, I cannot edit my listings. My access to live chat and phone support is restricted, and I’m only able to follow up via email - but even after multiple follow-ups, I’ve received no response.

This business is extremely important to me, and I’ve built everything around Amazon. I’ve always acted in good faith, and I’m fully committed to correcting any unintentional mistake - but I need to understand what went wrong.

I believe this could be a misunderstanding, and I’m seeking a prompt resolution and reactivation of my account. If any Amazon representative or fellow seller can help guide me toward the correct escalation channel, I would be very grateful.

Thank you in advance.

Remove the trademarked logo from the product detail page entirely, OR

I removed the list but my page still did not open. I sent a notification and they asked for proof. I submitted it. My lists are gone now. What should I do?

Dear Amazon Seller Support & Community,

I am a long-time Amazon seller with a well-established business operating solely in the North America Unified Account (US, Canada, and Mexico). I’ve never created, authorized, or accessed another Amazon selling account — and I have never sold on international marketplaces outside of NA.

Despite this, my account was deactivated again last week for a "related account" violation—the exact same false flag that occurred last year. That incident required very costly legal intervention and ultimately led to reinstatement after Amazon acknowledged the mistake (documented in a letter from Amazon’s outside counsel at Davis Wright Tremaine LLP dated April 2024).

At the time, we believed the matter had been resolved. Clearly, it was not.

This recurring issue is devastating. My account never fully regained the sales momentum lost from the prior suspension, and now another unwarranted deactivation is crushing my business once again.

To be absolutely clear:

I do not recognize the “related account” referenced.

I have never used or authorized a third party to access my account.

I have never operated any other Amazon selling account.

I do not use any third-party marketplace services that would trigger account linkage.

I am deeply concerned this may stem from an internal error, data overlap, or unresolved token linkage noted in prior legal correspondence.

I submitted a detailed appeal referencing the previous resolution and offered legal documentation — including correspondence from two law firms — but the submission was rejected due to “insufficient documentation,” without specific guidance.

What else can I possibly provide? What is the path forward when the system flags an account wrongly and repeatedly with no viable resolution?

I am respectfully asking for:

• Immediate escalation to a senior account specialist or policy team.

• A full internal review of past reinstatement correspondence and account tokens.

• A permanent resolution that clears any false links and protects my account from future errors.

I am more than willing to share all the legal documentation again with Amazon staff via secure channel.

Amazon has been a foundational part of my business. I’ve followed every rule, operated with integrity, and yet I am once again fighting to survive due to an internal error I cannot fix from my side.

Please — help me fix this for good.