I'm facing a critical issue with FBA fee miscalculation that threatens my business survival. My product's packaging dimensions (35.5*27*6.7cm / 13.98*10.63*2.64in) and weight (809g/1.78lbs) were incorrectly captured by the system as 347.98*200.66*5.08cm and 10.428kg,$5.87- an astronomical fee increase to $194.95! The Amazon product is reserved for 3+ weeks and I can't apply for a remeasurement of its dimensions.
Key timeline:
- Shipment received: Mar 26-Apr 5
- Current status: Stuck in "Reserved" state :FC transfer & FC processingfor 3+ weeks
- Orders pending fulfillment: 3 summer-seasonal orders delayed,2+ weeks. The delivery efficiency is completely inconsistent with FBA orders, which seriously affects the customer experience
This system error is causing:
unexpected storage fees
Frozen inventory (can't sell/relocate/destroy)
Poor customer experience (FBA orders unfulfilled)
Risk of losing my business operation
Case ID: 17548981531(unable to resolve the issue),17544871501(no resolution yet)
I've complied with all guidelines - please help expedite:
1. Manual measurement verification
2. FBA fee correction
3. Inventory status update
I have already attached the actual measurement images, dimensions, and weight of the product in the case. However, the response from the case still states that the correct FBA shipping fees cannot be updated due to the product being in a reserved status. If the product remains in this reserved status, I will continue to incur excessive inventory storage fees, which I cannot afford. This situation may lead to my unemployment. I kindly request your assistance.
Has anyone encountered similar measurement errors? How did you resolve it? Amazon team, could you prioritize this urgent seasonal product issue? I beg for your help!
@Seller_WD80mtpYHjvBN@Seller_khUF6HPR2AHxu@Seller_RsATYbG9XP0HP@Seller_i6S8knzW6zU6Z@Seller_4GjtS9k0cnHHv