Hi everyone,
I wanted to reach out to see if anyone else is experiencing some confusion regarding the Safe-T Claims process, specifically related to overcharged return shipping labels.
Historically, there was a clear option to file Safe-T claims for overcharged return shipping labels under the selection "I was overcharged for the label." However, I've recently run into some inconsistencies where claims of this nature are being denied, with the explanation that "All calculation methods and fees, including surcharges and adjustments, are set by the respective carriers, not Amazon. Amazon simply passes the information on to you for your convenience."
What’s even more confusing is that some of these claims are still being approved, which has left me uncertain about the current policy. I’ve reached out to Amazon for clarification, but it’s been challenging since there doesn’t seem to be a designated department overseeing Safe-T claims. The Safe-T Claims department is the only one involved, but unfortunately, they are not reachable, and when I message them, I get the same canned response every time.
Has anyone else noticed this discrepancy, or are you experiencing any inconsistencies with Safe-T claims related to shipping label overcharges? Any feedback would be greatly appreciated!
Thanks in advance!
