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Hello all! - I want to know if there is a report (or customer report option) that shows all of our sales by ASIN? Ideally ASIN + Order Number + QTY + Price + Date

For some reason our stock is out by a large number and so I want to check all Amazon order numbers against the ones we have (or have not) invoiced

Thank you so much for any help in advance !

刚注册就扣费39.99美元，而且默认开通美国加拿大墨西哥三个国家，我前期并不想开通这三个国家。希望平台把扣的费用推给我

I have been selling a supplement for a going on six years. The repeat sales makes up at the very least 60%. The refunds are mostly due to undeliverable addresses. Why Amazon can't check that one beforehand escapes me , but I digress.

+- Twice every year do I get a complaint from a customer that claims the product is not authentic. Now I have to scramble to prove that the product is perfectly on the up and up. A lot of time goes into this, sometimes Amazon even pull my product so now its not available for sale. Huge stress involved. This is an important part of my income after all.

Dec 2024 I had such a complaint. Eventually the product was "approved " again by Amazon. A couple of days ago I got another inauthentic complaint. Here we go again. Product is yanked , not available for sale. Sellercentral is up to their usual tricks of NEVER EVER approving your documentation the first couple of times. They always need more, although they never tell you what they need.

My question is, why can't Amazon goes to bat for the seller for a change. If they audited my product less than 12 months ago, why can't they tell the complainer that the product was good according to their investigation. If the customer wants their money back, then so be it. Keep the bottle. Amazon does it anyways and the seller just have to smile and eat the costs.

Why Amazon are you doing this to your sellers? Why not get smart and reasonable about it?

Someone please help me. My account has not been deactivated but it does say pending deactivation so I am desperately trying to resolve this. I have appealed this thing 6 times and I don't know what else to do. I keep getting rejected for question 1 and 5 but I don't know what else to say other than it won't happen again. How many preventative steps can you come up with aside from not doing it again? A detailed description of all methods used to contact customers? There was 1 method! I included photos of the entire conversation, Amazon's review policy with what I violated highlighted, I even tried a Standard Operation Procedure for communicating with customer's. Doesn't like any of my answers.

My appeal:

Has your account been deactivated in error?

1. Provide a detailed description of all methods used to contact customers via the Amazon buyer-seller messaging system to offer compensation for writing positive reviews or seller feedback, updating or deleting negative reviews or seller feedback, or soliciting or sharing personal information to opt out of buyer-seller messaging.

*** I only used Amazon's buyer seller messaging system as the method of contact. Included is the conversation. I don't know what else I can say on this issue or word it any differently. It was wrong and I will not do it again.

5. Provide documentation that supports the preventative steps that you have taken to ensure that no one working on behalf of you will engage in requesting favorable reviews or feedback, offer incentives to post a review or feedback, or ask for Personal Information in the future.

*** I have read Amazon's Customer Review Policy as that is what was violated. I have included it and highlighted what was violated. What other possible steps can be taken other than "I will not do it again." I do not have employs. We have both read the included policy so everyone that deals with my store is informed. So here are my preventative steps

1: Read Amazon's Customer Review Policy

2: Follow Amazon's Customer Review Policy

Hi,

We submitted the product compliance requests 30 days ago but they're still under review. Is this normal? Can someone from Amazon help me with this?

Example:

B0DWQDRMKW

B0DWQLNVS6

Thank you

Hark

Good afternoon,

We lost the buybox due to an invalid external competitive price. We escalated the case and we received a message back that the internal team checked it and gave the same pat answer as the first without actually verifying that the external price was invalid. They did this even though we provided detailed info proving that the external price is invalid.

Our ASIN is B09R288M3Z. The price on Amazon is $19.98 free shipping.

We also have our product on QVC which we are on live a number of times a year. QVC's price is $17.00 plus $3.50 shipping making it $20.50 making QVC's price higher.

We explained that once our product is added to the cart and you go to check out the shipping is added.

We asked them to please check that out to verify that the price is actually higher on QVC than It is on Amazon.

We provided the link to do so. It won't let me add the link here but if you go QVC search MAMMOTH GRIP you can verify this.

Please check it out, add to cart, view cart and you will see the shipping and handling charge QVC charges.

We have been selling on Amazon since January, 2022 at $19.98 and have never had this issue until recently when we had to raise our price a little due to increasing materials cost to manufacture our product. When we did it seems that triggered a bot. We put the price back to $19.98 in hopes we would get the buybox back.

Also, I find it quite odd that on our Seller Central Home page under recommendations, to match competitive price it says:

Competitive External Price

$17.00

Your Price + Shipping

$19.98 + $0.00

Please note that our price shows the price plus $0.00 shipping. QVC's shows $17.00 but fails to see or mention the $3.50 shipping.

It seems to me that that if we did have a shipping charge that would be added to our Amazon price but not in the case of the external price during evaluation.

That is a double standard when amazon is evaluating pricing.

Case ID: 17279159211

Your help would be greatly appreciated.

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Hello,

I want to understand how should I evaluate my ppc ads, as far as I know amazon using Last click attribution on ppc ads but is there any way to see my assisted conversions from those campaings, without knowing those assisted conversions I can't evaluate my campaigns, there is no logic to use display or video camps for small companies.

Please help me to understand this,

Kind regards.

Hey everyone, new seller here! 👋 I've noticed that many products on Amazon have thousands of ratings but far fewer written reviews. It makes sense—leaving a quick star rating should be much easier than writing a full review.

But here's what I don't get: How do buyers leave just a rating without typing a review? 🤔 When I check my own orders as a buyer, I only see options to write a product review, seller review, or leave feedback—but no option to simply tap the stars and submit a rating.

Is this an automatic feature? Or is there a way to enable quick ratings for my products? Or am I at a disadvantage because I'm a new seller and Amazon no longer offers the option to just leave a rating. Would really appreciate any insights—thanks in advance!

Hi fellow sellers,

I have been dealing with an extremely high rate of "order not received" cases on my FBM orders, and I want to see if others are experiencing the same issue.

Since switching some of my products to FBM about six months ago, I have noticed a growing trend of customers reporting that they never received their orders. However, the situation worsened significantly after Thanksgiving, and the issue has remained consistently high for the past three months.

My "order not received" refund rate in the last 30 days is 17.1%, and my year-to-date (YTD) rate is 11.3%, which is far higher than normal.

Customers with different names and addresses are submitting identical refund requests with the exact same wording:

"Friend, what's the matter? Why has my package not been delivered to me for so long? I don't need it now, I want my money back now, please refund."

This only happens on Amazon FBM – we have been selling for over nine years across six different marketplaces, and our "order not received" rate on other platforms is below 1%.

We have tried using multiple shipping carriers (USPS, UPS, FedEx), but the issue persists.

We genuinely care about our account health, customer experience, and Amazon policies, so we usually issue full refunds when buyers send messages claiming non-receipt—before they escalate to an A-to-Z claim. However, this ongoing issue is severely damaging our business.

Has anyone else seen an unusually high "order not received" rate on FBM recently?

Are there any known refund scams that match this pattern?

What is the best way to escalate this to Amazon and get a real investigation?

How can we efficiently handle "order not received" claims without immediately issuing refunds?

Any advice would be greatly appreciated!