Welcome to Seller Forums

It has been quite some time since we received a response regarding our transferred case ID16724199901. We originally opened the case on November 25, 2024, to seek clarification about an amount that has been showing in the "upcoming" section of our dashboard for almost a year. While we have continued to receive regular disbursements, this specific amount has remained held without being disbursed. Initially, we received a couple of generic responses, but the case was eventually transferred, and since then, we have not received any further updates. We are wondering how long it typically takes to receive a resolution or a response after a case has been transferred. Any guidance or assistance in this matter would be greatly appreciated.

Can anyone explain what the promotional rebate is? My last several sales the total promotional rebate has equaled the sale price? I don't have any promotions or coupons running.

There are 4 books I have listed and for some reason they NEVER show up im my inventory.

I tried opening a case and all I got was instructions on how to list an item. I already KNOW how to list an item.

Is anyone else experiencing this? I am getting no help form seller support on this.

asin examples:

0393652203

0060187298

159463100X

0761556168

VERY strange!

Amazon (at least handmade amazon) *need* to let customers see their personalization after they have ordered.

I have a negative feedback because the customer entered their personalization incorrectly. There was no way for me to know it was incorrect yet getting blamed and my account put in jeopardy sucks. At least if they left a product review it would be swallowed by all the good reviews left but feedback is so rare.

I submitted my application for brand Registry with the correct acceptable status of Brand Name registration.

1st time they said the product image doesnt show the logo and cannot be photoshopped.

2nd time I submitted application

"

The trademark number you entered is not in a status we accept.

The brand name you entered, does not match the trademark name. Confirm the brand name submitted on your Brand Registry application matches the trademark text."

1st Issue: Status of application is in Formalized stage as per CIPO document and online portal.

2nd issue: my trade name is exactly as per the brand name, I attached the Trade mark document given by CIPO in the Formalized stage.

I need someone in Amazon to help on this one urgently. I think its an issue of confusion with staff handling the case.

My case ID: 17122514491 (Rejected one)

Refiled case ID: ID 17126969941

I recently filed 4 claims with UPS for damage to my packages, and they were approved. I waited for the refunds to come in the mail, but they never came. They sent me emails to let me know my payment had been sent. I contacted UPS to follow up on the checks after 3 weeks and the rep confirmed they were sent out, but not to me, to AMAZON! I begin to explain that individuals and small businesses sell thru Amazon, and most use reduced price shipping thru Amazon. I explained that Amazon didn't buy the damaged product they were paying for, but I did. I also paid the shipping costs. They said they understood but their policy is to pay the account holder, which is amazon in this case. I was upset and asked many questions and tried to make sense of it but it doesn't make sense.

This is highly problematic. My business is small and growing, but I have had at least 10 claims between USPS, UPS, & Fedex in the last 6 months. I can't imagine how many of these checks Amazon is banking with all sellers combined. Why isn't Amazon letting us know they received money on our behalf and why are they keeping money that should go to the seller who purchased the product and suffered a financial loss. Why would UPS continue this erroneous process, as if they can't adjust their "policy" to be fair, and they can't see how this is a shady business practice?

In my experience FedEx is the best in regards to claims. USPS is weird too, even though they are liable and careless 100% of the time. THE POINT IS THAT THEY WONT EVER SEND YOUR PAYMENT FOR A CLAIM TO AMAZON OR SOME OTHER CORPORATION. FEDEX DOESN'T DO THAT, NEITHER DOES USPS.

BOYCOTT UPS!!!

I've requested help in removing 1-star reviews from our product and have not had any success. A Chinese seller hacked our listing and was selling a fleece counterfeit hat on our Merino beanie listing. We know it was from China because a customer reached out to us and provided photos of the shipping label and the fake hat. Before we could get the seller removed, several customers purchased the fake hat and have left very damaging reviews. Amazon has failed to support our brand and we continue to press for removal of the reviews that are for this counterfeit item. Ratings for the ACTUAL hat have all been 4 or 5 stars, mostly 5.

Any help in getting rid of these reviews doing irreparable damage to our listing and our brand would be appreciated.

cc.@Danny_Amazon

@Seller_FJwyF3iu5qxUY

Hi Folks,

I am currently being sued by another amazon seller for a brand that I created on Amazon with Amazon's guidance.

There were listings that needed to be changed because the supplier was lying to all their customers, including me, and saying that their food service product was Made In America and made from stainless steel. Their products are made in Taiwan and made from carbon steel, which rusts and is not FDA compliant for food handling items.

I asked to change the listings so the info would be correct, but there was a brand name on it, even though the brand wasn't registered nor has a trademark or a real business name. It was a fake brand. I asked amazon CS how I could get these listings changed and they said I had to be the brand owner. They were very helpful explaining how to do that.

I applied for the trademark and got it. Got the listings changed, and in the meantime found a manufacturer to make them for me with stainless steel so nobody gets sick. Now the listings are selling the correct product which is safe.

The company who is suing me is still selling those rusty foodservice items on other amazon listings but is upset because amazon took him off the listings I had corrected because he doesn't sell the correct product. He got nowhere with amazon so he thought he would sue me instead and cause me a big headache and HUGE expense.

Has anyone ever heard of Amazon helping their sellers in a situation like this?

Seems to me, Amazon has the right to award brands to anyone they like since it is their company and brand program. I'm afraid that if this company wins a lawsuit against me, it could set precendence for anyone with a brand to get sued by another seller.

I tried calling the amazon legal line, but nobody answers.

Any help would be appreciated. I'm spending an arm and a leg trying to get this to go away and I'm just a small business.

Thank you for any advice you have.

Hello everyone, I hope you are well, I opened my seller account on Amazon about 1 month and 2 weeks ago, since the first week I completed the entire registration process I tried to list my first item and I noticed that it is active but out of stock. Looking at my seller account status I could see that it was inactive, since then I have been trying to contact support to help me activate my account... I am not in vacation mode, there are no requests for information or documents in the performance notification center, my verification center is all fine, I do not find any problems but my status remains inactive, the support that I initially contacted lost to redo the identity verification, 2 days later I received an email saying that everything was fine and that I could return to selling... however my account was still inactive, I contacted support again by email adding new information and support gave me the following response ``We received your inquiry, but we are unable to provide support on this matter.

Why is this happening?

We cannot provide support on this issue because your request is not related to seller identity verification or related processes.´´

No matter what information I provide, the answer is always the same, so I opened a new ticket and the attendant said that she understood my situation and would transfer it to a specialist, the next day I received the following message again: ``We received your request, but we cannot provide support on this issue.

Why is this happening?

We cannot provide support on this issue because your request is not related to seller identity verification or related processes.´´

Anyway, the specialists cannot help me, if I add new information to the case I always get the same answer, which forces me to open a new request for help... since then it has been a war in which I say that the specialists cannot help me and even so the attendants send my case to a specialist and I always get the same answer, I always say that the specialists or the internal team cannot help me. I really don't know what to do anymore. I've been trying for over a month now. I've made over 15 support requests and I always get the same answer.

Please, if anyone knows of anything that can help me, I would be very grateful. I really want to sell on Amazon, so I'm trying everything.