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I sold an Xbox Series S a couple of weeks ago. The buyer claimed the controller was missing its battery cover and the Xbox was broken. When I opened the returned item, the Xbox had a different Serial Number than the one I mailed. It came back in the same box though. I notified the buyer that the serial number was wrong and that I would have to charge a restocking fee if they didn't return the correct Xbox. They responded that they didn't know what I was talking about. Then the buyer filed an A-Z claim. I issued the refund charging a 100% restocking fee. Today I checked, and even though I submitted the Refund with a 100% restocking fee. It looks like the Refund is back open to where I can issue a refund. So I am guessing the A-Z Claim reversed my Refund submission.

With the A-Z Claim, I have explained the issue and provided photos of the Xbox that I shipped with its serial number. I also provided photos of the Xbox they returned with the different Serial Number. I even have photos of the Xbox Box that has the serial number on the outside that matches the Xbox that I sent. It is the original box that the Xbox came in.

For the last 4 days now, I get an email from Amazon saying that they need more information. If I don't respond in time they will issue a full refund to the buyer. I keep repeating the situation and uploading the photos, but then the next day I get the same email from Amazon saying they want more information. I don't know what more information I can provide at this point and need help. I am worried that Amazon will refund the money and I will be stuck with a broken Xbox.

The only other explanation would be if the delivery person opened the Xbox and swapped it out before delivery. But I have no way of knowing that. Is there anything else I can do? Amazon says the case will be refunded by December 25th if I don't provide a response.

Order ID: 113-8142046-2290633

I am having trouble filing an z-z appeal - looking for guidance.

Shipping was purchased through Amazon shipping, USPS. Tracking shows item was delivered on 12/19 - well withing guaranteed time. Customer complained that they did not receive item, then filed an a-z claim. Claim was granted, and now I can find no way to appeal the a-z. Appeal was granted immediately - appeal option is not available. ???

A few days ago, amazon has conducted a video verification with me. We have completed the video verification. But amazon just rejected our verification & told us that they will not disburse our fund to us. Its a very unethical thing that amazon is withholding our money where we have all the legal & original documents. Now what should I do to get my money back?

Good Morning, I received a negative feedback about an item taking a long time to be delivered and about the box being damaged in transit. Both of these issues were with the post office and out of my control. If a mod could please take a look at this I would greatly appreciate it. My appeal was automatically rejected by the bot.

Thank you

Case 16908370941

So we were deactivated after 2 years of selling on Amazon with a 5 star rating.

Reason given was - Multiple Seller Accounts. One of our Voulenteer employees had several years ago, tried to setup a seller account for our company but never completed it, and due to the multiple seller account Amazon deactivated our current account.

We are a smaller business, we make various products for pregnant woman and their families, I am nurse and I have spend most of my life trying to help others and all of our products are made and created by ourselves.

What I lack personally is IT expertiese, initially when setting up my company I never thought about amazon as being a selling platform, but I was convinced by others to try it out. But with limited understanding of how it worked I asked friends and families to help to set up my account, and a few wanted to help. One created an account using my information but was unsuccessful in having it activated. The account he opened was never in use, and with him being unsuccessful I turned to professionals and found help on Fiverr, where I hired someone to set up my current account correctly.

We were selling quite well through FBA and we didnt have any issues at all, untill we suddently were deactivated - again due to the multiple seller account that the system after 2 years had registered. This was a major setback as the person who helped initially was no longer associated with the company.

Fast forward, we have spend 8 month appealing, we have submitted countless documents but due to the fact that the person who helped us initally was not an employee, and due to the fact that he is unable to fix whatever issues he has on the initial account which is also deactivated, we have come to a loss. We have spend thousands on legal fee´s but amazon does not care, and have no issue seeing family businesses going down and out of business. The intial account can not be closed unless it has been reactivated first, even though it never had a listing or never been in use

We have now given up completely, we will declare bankrupcy and once done we will go to all the media outlets as well as we will be writing a book, that showcase the impossible situation thousands of small businesses are in when big corporations such as Amazon are so set in their rules that common sense prevail.

The good thing though is that once you taken the decision to give up, you feel lighter and more at ease, and although you lost everything, money, business ect. At least you no longer have the stress.

Merry Christmas.

Payment not recieved into bank from seller wallet from 12/16 but one from the 20th is already received

is there anything I can do or anyone who can help me with this ?

thank you

I received an inauthentic violation which i thought was odd because i hadnt actually received any complaints about the ASIN. The Account Health dashboard also said no sales in last 12 months even though I had several for this item.

I submitted my invoice and it was accepted but the violation is still active and the listing is still inactive.

Can a mod please help?

Okay, I will be posting truths, facts I have observed after being on the Platform for over 2 years (I guess) and why FBA Wholesale is not a viable business model unless Amazon fix these things, in this brief I will be sharing first thing that as far as I understood makes Amazon totally unsafe place for its 3rd Party sellers.

Policy on LOA or Letter of Authorization.

So few months back out of nowhere we received section 03 performance notification of in-authenticity about one of our products and Amazon demand two things

1. Video call interview.

2. All supply chain documents including LOA.

We had everything except for LOA and we were given 14 days to appear for video call interview, we approached distributor to get us brand LOA and after pleading to distributor and brand, we were given LOA for that product, proving that we were selling legit product.

We had plans to invent over $50k in this business model this year but after this LOA episode, Amazon made us really think about it, after thorough consideration we decided to close our Amazon business, because we have been selling listings that brands allowed 3p seller to sell on Amazon but those brands were not giving LOA to anyone and since Amazon policy includes LOA to prove supply chain.

We couldn't take this risk further, we believe Amazon unreasonable policy with regards to LOA means Amazon doesn't want any 3p seller anymore.

And if you don't have LOA that means as per Amazon policy you selling counterfeit even if you have sales agreement, invoices, bank statements, receipts, shipping labels, purchase orders, even if you were shipping directly from the brand warehouse etc but if you don't have LOA, you are doomed and Amazon will suspend/deactivate you for good (i heard after video call, if they suspend/deactivate you, that means game over for good), so that wastes your years of efforts, money invested into building your business but also Amazon seizes your funds and destroys your inventory because again you are guilty unless you have LOA.

This is one reason we are quitting on Amazon, in the next number of posts I will share few more.

Hello ,with reference ID 16925085881.

My Account deactivated due to the consumer inform act on Nov,19. I have been trying for a month to activate my account but unable to succeed,I think I am unable to understand the reason for rejection of my documents or the support team is unable to mention specific reasons.

My Account should be activated due to the following reasons.

1- Consumers inform Act does not apply on my Account as there is no selling history.

2- My Bank statement is under 180 days.

3- My country of Birth and country of citizenship is Same, I have provided my National ID card, driving license, my professional licence,LLC,EIN, Bank statement for further verification proof.

4- I have attached my LLC with my account after 5-6 months after opening an account with Amazon.

5- My LLC address and my country of citizenship have been verified by Amazon.

On phone call support team confirmed there is no issue in dcouments.and account will be activated.but i get same reply from account health support team.

Now one thing a very clear,support team reply is just copy and paste,they are not interested in your case, they will close the case,and reply we can not provide support on it.

there is no check on support team, there is no complain system against support team.

Once the Account deactivated ,its almost impossible to reactivate. as account health team do not have any concern with your account, They are not problem solver,they are problem creater.