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I am a small seller on Amazon, and through continuous work, I still hold onto hope even when I am close to bankruptcy. However, as of February 20th, the account reserved amount and delayed payment of orders have occupied all of my bills. There is no available funds in my account, and I have no way to appeal or receive any help. After half a month of hard work and the cost of the product, I have not received any return and have to face huge debt for the cost of goods.

Delayed transaction terms help Amazon please buyer users and have more funds available for turnover, but for sellers it is simply a disaster, with unreasonably high return rates, heavy debt for goods costs, and all sales funds being withheld.

Hi everyone,

I’m encountering an issue where my seller account was deactivated due to a counterfeit claim, despite providing extensive and legitimate proof of product authenticity directly from the brand. Here’s a quick summary of my situation:

I have an official invoice issued by the brand, confirming the purchase of authentic products.

A FedEx shipping confirmation clearly shows that the products were properly shipped and delivered.

I received an email from the brand explicitly authorizing me to resell their products on Amazon.

i also have payment proof of the said invoice.

Additionally, I provided product images that display the ASIN and brand logo, as well as a prep images with said asin, amazon labels, that verifies proper handling and shipment.

Despite submitting all of these documents, Amazon still does not accept my proof of authenticity. Has anyone else experienced a similar issue? What additional documentation or steps could help ensure that Amazon acknowledges and verifies the legitimate proof provided directly by the brand?

@Seller_RSwABJNHpHnEZ

Please look into this. Order # 111-2839249-2116227

Buyer said they never got the package even though it shows it was delivereed. This tracking number was a duplicate use from USPS and so the buyer was concerned from the start. Feels like the buyer is scamming us. They opened an A-to-Z, we LOST THE CLAIM, we were debited the amount for the refund. Unreal.

two days ago most of my listings showed 2 or 3 days to deliver to my local area ... now they are showing 10 days .. anyone know what is causing this ... my account health is 218 ! good ? ... No late deliveries or shipments

Hey everyone,We’re trying to update our Inform Act Tax info and ran into an issue. We wanted to set the state to Puerto Rico, but it’s not in the dropdown. Since that didn’t work, we tried changing the country to Puerto Rico, but the dropdown is greyed out.

Now, the Seller app says "At Risk for Deactivation," but there’s no warning on the web. We reached out to Amazon Support 9 days ago, still no update. Anyone else deal with this? Any way to get it fixed faster?

Appreciate any help!

@Seller_aEROSwwdnzGiU@

I am selling an intermediate pipe, which is positioned after the catalytic converter. According to Amazon's policy, as well as EPA and CARB regulations, the sale of this item is allowed. Both agencies clearly state that parts located after the catalytic converter are classified as "cat-back" components, which do not require an EO number.

Despite this, my product has been flagged as a restricted item. I have provided Amazon with a detailed manual diagram to support my case, yet my appeal continues to be ignored. Instead, I receive automated responses from Seller Support, without any proper review of my submission.

As a major seller on Walmart, eBay, and Amazon, this issue has severely impacted my account health. The problem stems from Amazon's lack of automotive knowledge, as my product is not a defeat device. Defeat devices are those that alter or interfere with a vehicle’s emissions control system, whereas my intermediate pipe does not affect emissions in any way.

I need to address this issue urgently, but Amazon’s automated responses are preventing a proper resolution.

Hello Sellers & Amazon,

I am creating the items that our brand will sell on Amazon, I just tried to create ASIN B0DX2NB7ZS. Five minutes after creation, the listing has been deactivated & I'm met with a "Requires Approval" message...

However, when I go to apply, I'm met with another message stating:

"We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other product(s)"

Amazon Seller Support has been unhelpful thus far simply stating that they are not accepting applications to sell. Is this a wide-spread issue with multivitamins / supplements in general? Our most recent case ID we have opened in relation to this matter is Case ID: 17252711571

@Glenn_Amazon I've seen you help other sellers with this issue in the past, are you able to assist me with this request?

Dear Amazon Team,

Since May 2024, my Amazon seller account has been suspended by your team. Despite providing all the requested documents and making every effort in good faith to resolve the issue, my account remains locked.

At the time my account was suspended, my balance was $17,338.19. Over time, various deductions were made by Amazon, reducing this amount to $15,610.64. Today, I discovered that an additional deduction of -$15,627.42 was made under the heading "Other Expenses," and an additional charge of $16.78 was taken from my credit card to cover the shortfall. No justification has been provided for these deductions.

Someone please explain this to me ?

Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.

Happy Monday... :(