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I just sent 200 units FBA under one asin on 11/6/2024. Current status is inbound still because its going across the country. As of yesterday, the asin shows INACTIVE> and to click on fix listing issue. After clicking on fix listing issue, it shows Offer was removed 1 day ago | Request selling approval for policy compliance.

I obviously was already approved to sell or I wouldn't have sent it in. But even worse, it does not let me apply to sell again. Instead it shows RESTRICTED. I called in to Amazon customer service, and the rep told me that either the brand or the vendor chose to restrict it to third party sellers like me. But also they changed the category to industrial. This is a baking mat for cookies, it is not industrial.

Either way, are my items that are inbound not going to become active? If not, is there anything that can be done? If nothing can be done, then am I seriously responsible for the inbound and removal shipping costs when I did nothing wrong? Amazon should cover that cost since this was done to me out of my control. I have never been in this situation. HELLLP

Hello ,I am reaching out regarding a 1-star review left by a customer on my product listing. The customer mentions that the solar panels they received were damaged during transport. However, as the entire shipping process, from the Amazon warehouse to the customer’s address, is fully handled by Amazon, this issue falls under your responsibility, not mine as the seller.

Furthermore, the message associated with this review clearly states:

Message from Amazon: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."

This confirms that Amazon assumes responsibility for the delivery experience.

On October 19, 2024, I received an email from Amazon stating that my account was deactivated. The reason given was: "You have been found to be related to an account beginning with Savegram." I called customer service, and they informed me that I have an Amazon seller account on the Japan marketplace. I opened the Japan marketplace account at the same time as my US Amazon seller account, but due to language barriers and other requirements, I didn't list any items or make any sales on the Japan marketplace. This was about three years ago. During this time, I have been processing orders on the US and Canadian marketplaces without any issues. My account was in good standing with no violations. An Amazon customer service representative told me that to reactivate my US Amazon seller account, I must first reactivate my Japan Amazon seller account. To do that, I need to submit documents such as a bill with my address on it, my ID, and a business license. On October 22, 2024, I uploaded my bank statement, energy bill, and business certificate. However, on October 25, 2024, my documents were rejected due to insufficient evidence.I called US customer service, and they advised me to appeal the decision by uploading more information. On October 26, 2024, I submitted my driver's license, bank statement, water bill, and company tax ID. This appeal was also rejected without any notification from the Japan marketplace; the status simply changed to "Our evaluation is complete," but my account remained deactivated. I called US customer service again, and this time they suggested that perhaps I should provide less information. I then submitted another bank statement and my tax ID. Unfortunately, this appeal was also rejected. I called US customer service again, and they escalated the case for review, informing me that it might take up to seven days for a review. This was on October 31, 2024. and I still have not received any responses from Amazon, and my account remains deactivated on the US, Canada, and Japan marketplaces.

At 11/21/2024 I opened another case with Amazon Customer Service in Japan, Case ID # 2909470363 , provided yet another fresh, dated 11/2024 utility bill with my name and address on it and received follow respone from Amazon Japan: "Upon review your account history, unfortunately that we cannot reinstate your account with the documents you submitted. The exact reason is not disclosed to Account Health SupportI need some advice on what to do to reactivate my account."

I have spent a lot of time on the phone with Customer Service and feel that the Amazon customer service representatives lack the knowledge to resolve this situation. I hope to find some good advice here.

PLEASE HELP @Emet_Amazon@ Atlas_Amazon

Hello,

I am a new seller and my account has been under section 3 review (for 1 ASIN) for 3 months now. During this time, I am unable to withdraw my funds and it has greatly affected my ability to continue selling. Amazon keeps sending me emails to ask for various documents (such as invoice, shipment tracking, company ID, bank statement...) and I have responded to every single email and provided the requested documents. However, there has been no decision and all I received has been emails asking for the same info over and over. It is incredibly frustrating and I am hoping that someone on here could share their insights and experience regarding this. Thank you in advance

I recently have had two orders refund at first scan for orders that were $100 or over. Previous months those amount totals were never refund at first scan. Why all the sudden is amazon allowing this? $100 was the base, after tax order was $107, on both orders. I thought 100$ was the threshold that was not to be refund at first scan?

I noticed an unexpected “Other” charge of -$59,435.68 on my account, and I am unable to determine its source. There is no transaction ID or any details provided for this deduction. I can confirm that this is not related to shipping costs or adjustments.

This is extremely concerning, and I need clarity on this matter immediately. Please review this case as a priority and restore my funds as soon as possible.

I have already created a case for this issue (Case ID: 16702904351). Kindly update me at your earliest convenience.

Thank you for your prompt attention to this matter.

Dear Community,

I was left a 1-star review by a buyer as below. I reported this review & Amazon refused to remove it.

"It’s not returnable, somebody repaired this bag, and it’s definitely not the same as *Insert Brand Name* as advertised, do you research"

This is extremely frustrating because FIRST It violated 3 Community guidelines. According to Amazon:

What's not allowed

Seller, order, or shipping feedback

We don't allow reviews or questions and answers that focus on:

• Ordering issues and returns
• Shipping packaging
• Product condition and damage

On top of that, I never advertised my product as the brand that the customer mentioned. I censored the brand name for privacy purposes.

Can anyone help me how to elaborate on this to the correct department so it's handled correctly? This review never mentioned the quality of the actual product, and I don't even know who repaired my bag with tapes as the photo they showed. My products are shipped 100% brand new and undamaged to Amazon FBA. Thank you!!

Support Case ID 16633924241

All my transactions were marked as deferred, and I have a $0 payment for my next statement.

Customer support is not helpful—they just sent me links to policies like Delivery Date, EDD, PRD, etc. ...and are trying to explain that this is normal, but I see it as an anomaly. It started on my account on October 29, and all payments have been deferred from that date until December.

Nobody can explain why a 7-day deferral became 1 month.

My Case ID: 16643059261.

Can someone from the internal team help me? The delayed payment has ruined my business.

I shipped in my first inventory and it has been received. But when I look in manage inventory it has a reserve total higher than the number of units I shipped in. Why is the reserve total listed under the inventory tab higher than the total # of units I sent in?