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你好！我们的几个产品涉及到儿童玩具合规性问题，基本都是在1月份提交了材料申诉，到现在为止还没有审核完成。但是我们有后面提交的产品也是同类型的问题，几天就审核通过了。我们非常的疑惑，这些产品都是儿童玩具，我们提交的材料证书也都是按照一个标准做的，但是为什么有的很快就通过了，有的却要非常久的时间审核。这到底是什么原因呢？

在这期间其实我们进行也进行过催促，依旧没有任何效果。由于亚马逊长时间不审核，导致我们的产品本应该正常销售，但却无法销售。我们对此非常有疑问，非常希望知道到底是什么原因，能不能帮我们尽快审核产品

涉及到的case：16993509981 16993362551 17156674321 17156773241

It has been 17 days since the CPC review was submitted, on February 18th.

There has been no response to the case.

case ID：17233204411

Hello All- @Seller_pAPBCLhysbW5T

Looking for some input and advise on a current situation regarding my Amazon Seller Central account. In March of 2024 my seller account was compromised and an unauthorized user gained access to my account. The unauthorized user was selling products under my account and LLC via FBM. During that time period the unauthorized user attempted to change my LLC and other business information regarding my account which I believe was for the purpose of permanent use of the account as well as to steal the FBM inventory and future payouts associated with the account.

Luckily, I had chosen the option to "stay logged" in through the seller central app and had access to the "call me now" feature. After a month of trying to connect with the right person at Amazon I was able to speak with someone that helped me regain access to my account and change my credentials. Roughly a week after regaining control over my account I received a notice from Amazon stating my account would be deactivated if I didn't sign up and go through the process of a virtual ID and Supply Chain Verification.

The first problem I'm facing is I cannot provide supply chain documents for the items that were sold through my account via FBM because they were sold by the people who overtook my account. There is also the issue that my account was taken over and controlled by another party leading to the account deactivation which I am trying to get Amazon to recognize. There is a significant amount of storage fees each month, roughly $3500 plus a dwindling payout which has dissolved $25,000 so far atleast and lastly $150,000 of inventory sitting stranded.

I neee help understanding what the deactivation which is posted below actually says I am deactivated for and also any advise as to how to navigate this situation as I have been beating my head against the wall for 9 months. I have a police report and anffidavit ready to send to Amazon but am not sure if that will make any difference.

Deactivation Notice:

Dear Seller,

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s

Business Solutions Agreement. Your listings have been removed and pending orders have

been canceled. Funds will not be transferred to you but will stay in your account and you

won’t be able to create removal orders, while we work with you to address this issue.

Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/

gp/help/1791.

Why is this happening?

We have taken this measure because information available to us indicates that this account

has misused Amazon’s services in violation of our Seller Code of Conduct (https://

sellercentral.amazon.com/gp/help/G1801)

Examples of violations of the Seller Code of Conduct include, but are not limited to,

attempting to manipulate sales rank, artificially inflating web traffic, or allowing other

parties to act on your behalf in a way that violates Amazon’s policies.

How do I address the issue?

You need to complete virtual identity and supply chain verification over a video interview.

To reserve a time slot for the interview, fill out the form

form/SV_428yZfzoV04TahEAfter we receive your response on this form, we’ll invite you for the interview on one of

your preferred time slots, 48 hours before the interview. After your verification interview is

complete, we will review the results and respond with the outcome within 5 business days.

What happens if I do not sign-up for virtual identity and supply chain verification?

If we do not receive a re-activation request through the form above, your Amazon selling

account and associated FBA inventory with your account will remain deactivated.

Any help would be greatly appreciated.

**📌 How to Remove Community Guidelines-Violating Reviews?**

Hello,

I am experiencing multiple customer reviews on my product listing that seem to **violate Amazon’s Community Guidelines**. Despite reporting them, Amazon has not taken action. I am looking for the best approach to escalate this issue and successfully request review removal.

---

**🚨 Problematic Reviews (Guideline Violations)**

1️⃣ **FBA-Related Complaints (Not About the Product)**

- Customers complain about **damaged/missing items or incorrect return evaluations**, but my product is **fulfilled by Amazon (FBA)**.

- These reviews unfairly impact my ratings despite being **Amazon’s fulfillment issue, not a product defect**.

2️⃣ **Direct Competitor Mentions & Promotion**

- Some reviews **name competitors and encourage buyers to switch** (e.g., *"Brand X is better, buy theirs instead."*).

- This seems to violate **Amazon’s anti-competitor promotion policy**.

3️⃣ **Baseless Negative Reviews**

- Examples: *"This is the worst product ever."* / *"Don’t buy this garbage."*

- No actual product experience is shared, just general negativity.

4️⃣ **False & Misleading Information**

- Claims like *"This product contains toxic ingredients."* or *"This brand is a scam."*

- These statements **spread misinformation and harm brand credibility**.

5️⃣ **Competitor-Abuse Reviews (Fake/Coordinated Attacks)**

- **Suspicious patterns:**

- Similar phrasing across multiple negative reviews.

- Accounts leaving reviews **never purchased the product**.

- Likely **a competitor targeting my listing with fake reviews**.

---

**📌 Actions Taken (So Far)**

✅ **Reported reviews via “Report Abuse”**

✅ **Contacted Seller Support** to explain guideline violations

✅ **Emailed community-help team** with details of the issue

Despite these efforts, the reviews remain.

---

**📌 Questions & Next Steps**

- Can Amazon confirm these **violate Community Guidelines** and remove them?

- What is the **most effective way to escalate** this issue?

- Is there a **manual review process** Amazon staff can initiate?

- How does Amazon handle **competitor-abuse fake reviews**?

If anyone has **successfully resolved** similar issues, I’d appreciate any advice.

Thanks! 🚀

Hello,

I own an amazon seller account currently that sells textbooks.

I am now starting a brand that will be selling Shampoo and Conditioners. I will be getting the brand registered on Amazn Brand Registry too.

1. I want to create a separate account for this - is that OK?

2. How do I create a second account correctly inorder to not have any issues with Amazon Seller policy?

Customer bought a wooden tobacco pipe from us and returned a digital tv antenna. What am I supposed to do with this?

I am reaching out regarding Case ID: 16856163661 and several refund approvals ($1500+) that do not align with Amazon’s policy on non-returnable items.

The following orders were refunded despite the fact that the customers did not submit photos of any damage or defect to qualify for a refund:

111-2390999-4294637

111-4732273-5395462

114-4938124-2031438

111-1241200-3016232

Per Amazon’s policy, non-returnable items can only be refunded if they arrive damaged or defective, and customers must provide an image of the item and its defects. However, in these cases, no supporting photos were submitted, yet refunds were still issued.

To resolve this, I have opened Safe-T claims on all these cases, but they have been denied multiple times despite the clear policy violation. I request a thorough review of these refunds and a full reimbursement back to my account.

Please advise on the next steps to rectify this situation.

Amazon came out with this new reimbursement policy that hurts sellers.

On top of that they now won't accept documents to update the proof of purchase.

I cannot get any of my sourcing costs updated to the correct price.

Has anyone successfully gotten their sourcing cost updated?

Mods my case ID is 17342493641.

case ID: 17178376871 16903253021