Hi everyone,
I previously posted about my situation here but I’m still struggling with what feels like a loop I can’t escape, and I’m hoping someone from Amazon might be able to escalate this or offer guidance.
Here’s what happened:
My account was undergoing INFORM Act verification (identity + bank account + address) when I received an IP violation notice.
Just after that, my account was deactivated for an IP violation.
I immediately submitted an appeal and attempted to verify all required items concurrently.
I verified my identity and address (after receiving the postcard).
However, bank account verification kept failing — support told me identity must be approved first.
I re-submitted the bank document ~3 weeks ago, and it’s still marked as "Pending".
Since then, I've submitted multiple appeals — each one seemingly auto-rejected without feedback, which makes me wonder if I’m caught in a system-level block due to INFORM verification and the IP flag.
IP Violation Context:
The product was not yet listed or sold, only drafted. I sourced it in good faith with no intent to infinge at all. While I recognized the superficial similarity, I recieved Feedback from the manufacturer assuring me this product is not a Sanrio design, and An IP expert, who believed the design did not infringe on Hello Kitty’s trade dress.
It's important to note this product is available on Amazon by other sellers, and upon my checking on Keepa it seems to have been available on the platform for quite a while.
I submitted the following documentation (typically requested by Amazon in IP-related cases):
Manufacturer Confirmation Letter – states the product has no affiliation or connection with Hello Kitty or Sanrio
PO Agreement + Invoice –to show it was clearly designate as a generic cat plush design
Product Images – show no Hello Kitty logos or distinctive features
My appeals kept being rejected, sometimes a few minutes after submission.
Although I believed I was in compliance, I’ve chosen not to contest the IP ruling, and instead:
Agreed to permanently remove and not relist the product
Committed to implementing a stricter pre-listing IP compliance process going forward
At this point, the documents I submitted are simply to demonstrate that I acted in good faith, with no intent to infringe, even if the design is considered by Amazon to be too close to Hello Kitty.
I don’t have a case ID specific to the deactivation appeal, but I am still receiving emails regarding the INFORM Act verification case:
Case ID: 17276385621
This situation has caused serious damage to my business , to be honest I feel just defeated.
and I’m trying everything in good faith to resolve it. I still get case updates for my INFORM Act query (Case IDHi everyone,
I previously posted about my situation here but I’m still struggling with what feels like a loop I can’t escape, and I’m hoping someone from Amazon might be able to escalate this or offer guidance.
Here’s what happened:
My account was undergoing INFORM Act verification (identity + bank account + address) when I received an IP violation notice.
Just after that, my account was deactivated for an IP violation.
I immediately submitted an appeal and attempted to verify all required items concurrently.
I verified my identity and address (after receiving the postcard).
However, bank account verification kept failing — support told me identity must be approved first.
I re-submitted the bank document ~3 weeks ago, and it’s still marked as "Pending".
Since then, I've submitted multiple appeals — each one seemingly auto-rejected without feedback, which makes me wonder if I’m caught in a system-level block due to INFORM verification and the IP flag.
IP Violation Context:
The product was not yet listed or sold, only drafted. I sourced it in good faith with no intent to infinge at all. While I recognized the superficial similarity, I recieved Feedback from the manufacturer assuring me this product is not a Sanrio design, and An IP expert, who believed the design did not infringe on Hello Kitty’s trade dress.
It's important to note this product is available on Amazon by other sellers, and upon my checking on Keepa it seems to have been available on the platform for quite a while.
I submitted the following documentation (typically requested by Amazon in IP-related cases):
Manufacturer Confirmation Letter – states the product has no affiliation or connection with Hello Kitty or Sanrio
PO Agreement + Invoice –to show it was clearly designate as a generic cat plush design
Product Images – show no Hello Kitty logos or distinctive features
My appeals kept being rejected, sometimes a few minutes after submission.
Although I believed I was in compliance, I’ve chosen not to contest the IP ruling, and instead:
Agreed to permanently remove and not relist the product
Committed to implementing a stricter pre-listing IP compliance process going forward
At this point, the documents I submitted are simply to demonstrate that I acted in good faith, with no intent to infringe, even if the design is considered by Amazon to be too close to Hello Kitty.
I don’t have a case ID specific to the deactivation appeal, but I am still receiving emails regarding the INFORM Act verification case (which every message from is not registering because the account is deactivated) :
Case ID: 17276385621
This situation has caused serious damage to my business , to be honest I feel just defeated.
and I’m trying everything in good faith to resolve it.
Could a moderator or Amazon rep please look into it and/or help escalate my case?
@Seller_QYS7Alex1XIw4 @Seller_SBIjJooGeXSQ6
@Seller_l3eCP9f1PtJXC @Seller_NGsbQYFacZKVL @Seller_9r49apSwQQjgn @Seller_rl7kltrMnkHFJ @Seller_pAPBCLhysbW5T
@Seller_t9kvdr2yixQej @Seller_guPeMXBrBxqyU @Seller_RsATYbG9XP0HP @Seller_l7Jtck9jxnEA0 @Seller_PIHyltK09pbl3
Thank you so much for all of you.
Pinned by community manager