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Hey Sellers! Hope you are doing well today!

Today we are looking to get your insights into your experience with the Manage Your Compliance Dashboard. You can review the Manage your compliance dashboard video to get a sense of how to use it if you never have before.

While we understand that in some instances you may have delays with reviews. The focus of this pulse check is to see how you feel about the utility of the pages and work flows that make up this page:

  • Is the Manage Your Compliance page generally easy to use? What works for you?
  • What challenges have you had tying to use the page?

Share any and all of your stories. We will work to direct your feedback to the appropriate leadership teams. We can’t provide any updates on the results of any of your feedback, but I will ensure it reaches the appropriate folks!

Thank you for your time!

-Glenn

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Reserved" status
by Seller_h6qKstBquqIUS

Best regards,

[Subject: Inquiry Regarding Reserved Inventory – Request for Activation

Dear Amazon Support Team,

I hope you are doing well. I am reaching out regarding my inventory, which remains in "Reserved" status despite my shipments being successfully closed. Currently, the inventory is not appearing as "Available," which is affecting my ability to fulfill customer orders.

Could you please look into this issue and provide an update on when my inventory will be activated? If any action is required from my end, kindly let me know so I can resolve the matter as soon as possible.

Looking forward to your prompt response.

Best regards,

[Rohan Roshan][RM Ecom ]

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Pressure Washer False Advertising
by Seller_xo4Akj7FBBnfC

Today I heard from a prospective buyer about his pressure washer (ASIN # B0DJQHNM9R) that Amazon currently says is its #1 best seller.

The product page claims that this 110-volt pressure washer produces 2.5 GPM at 4,200 PSI– something that's impossible for any machine that's powered by a 15-amp US electrical outlet. Most electric pressure washer pumps are around 70% efficient, so you'd need about 60 amps to produce that advertised flow and pressure.

Pressure washer importers with a presence in the US (e.g., ASIN # B00CPGMUXW) usually advertise credible ratings of around 1 GPM at 2,000 PSI. Other US-based importers (e.g., ASIN # B0CLT864YQ) use gimmicks like selectable, low-pressure mixing tubes to claim higher flows at a pressure that's too low to do much other than sweep leaves off a driveway.

However pressure washer importers outside the US – who seem to be immune from US legal action – continue to publish outlandish GPM and PSI claims on their Amazon product pages. Buyers make purchase decisions based on those false claims, yet may lack the knowledge or equipment to verify.

Is there anyone at Amazon who can follow the basic laws of physics to protect buyers from all that false advertising?

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Seller Wallet Glitch?
by Seller_Om4IZ0kZUnFbF

I sell in the Canadian and the US marketplaces and have been using Seller Wallet to transfer funds from the US to my Canadian bank with no issues for over a year. All of a sudden a few weeks ago an error occurred where “One or more of the bank accounts that you have added is ineligible for Seller Wallet.” Nothing had changed on my end, my bank information is the same as it always had been.

I contacted seller support and the chat agent surmised it was a technical error and they would send the issue over to a specialist team for a speedy resolution (Case ID: 17149837901). This was over two weeks ago and I have heard nothing back other than the typical once a week “we are working on it” template response.

I see here on the forums that a few other people are having the same issue and it might have something to do with updating information for the Identity Verification on the Canadian side. This tracks for me as I updated my Canadian information (with no issues) when prompted a few weeks ago. I have and have never had any Account Health related issues or anything that would impede fund disbursement.

I am wondering if anyone else who has had the same issue found a resolution outside of seller support. Or perhaps if a mod reads this they could look into my case a bit further and provide me with more than a copy and paste “we are working on it.”

Thank you.

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Hi,

My account got de activated under Section 3 of the Amazon Services Business Solutions Agreement (authenticity of the item). Can any one help me devise an action plan as I called amazon support but all they said was write an action plan but there was no assistance how to write what so ever.

Thanks

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Hi Amazon Team,

I got a Section 3 violation for products with altered expiration date issues. When I try to acknowledge the violation, Amazon keeps asking for more information, but the system only lets me check 6 boxes—there’s no way to send my documents.

I’ve tried:

Sending appeals saying the deactivation was a mistake. They keep stating there is not enough sufficient information

Calling support, but they can’t help. Every time i call they state a different thing is missing from my appeal

Another seller going under ( Ecom store478) faced the same issue and got their account back THAT SAME WEEK

https://sellercentral.amazon.com/seller-forums/discussions/t/4d4cd16c-32ab-42a2-b02b-65e6edc1556e?postId=4d4cd16c-32ab-42a2-b02b-65e6edc1556e

My appeals keep getting rejected. Please connect me to someone who can review my case. Hoping to hear back from the powers that be :/

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US marketplace Best Deal disappeared
by Seller_iH4whGfoL2tVQ
Amazon replied

We had run Best deals for almost every months for 2 years. It really boosts sales. But all of sudden the US marketplace best deal button disappeared for all ASINs. (We have Lightning in the US market, but missing the best deals). We contacted support and They can't seem to say why. The fact is all these asin have very good rating and as a seller we have 100% positive feedback. They seems not understanding the real issue is system error is preventing the US marketplace for best deal to show up.

@Seller_Udi0JNbTrsmUV could you please kindly help us with this? I read through forum and noticed you replied a couple of these similar posts. our case ID #17241306301

Thanks for your time in advance.

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In 2024, we delivered more than 9 billion items globally, the same day or next day.

Prime members worldwide also saved nearly $95 billion on fast, free delivery. That means Prime members in the U.S. saved, on average, more than $500 on their deliveries last year - nearly four times the cost of an annual membership fee.

We know that delivery speeds increase purchases of your products, which is why we’re continuing to invest in our logistics and delivery capabilities.

Last year, we expanded the number of Same-Day Delivery sites by more than 60 percent, and we now serve more than 140 metro areas.

Prime members in the U.S. responded to our faster delivery speeds by placing an average of nearly 100 orders per member last year. That's nearly two orders per member, every week.

To learn more, go to About Amazon.

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Subscribe and Save issues lasting for a months
by Seller_0w9NiIsFF8IzP

Hi all, we have been trying to resolve the issue for a month - we are enrolled in SnS, however delivery for one of our ASINs is paused. We have a perfect rating for the ASIN, enough stock, delivery condition, and price are perfect, however, we have this issue for no reason. It seems that we are out of it due to an internal technical issue because nobody from support can't explain this asking us to wait and wait.

Maybe somebody had a similar problem and can help us on how to act to resume ASIN in SnS?

Much appreciate any advice.

Please help @Seller_GEZPMc4CeQfh6@Seller_7e4TizkSOVtBf, our work case is 17073892961

1 vote
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Hello fellow sellers,

I’m noticing an issue in our Amazon Advertising campaign where competitor products show up when our brand-specific keywords are used. We’ve been careful to target our product keywords, yet competitors seem to show up when our brand-specific keywords are alongside or even above our ads.

Has anyone else experienced this? If so, how did you resolve it? Are there any specific settings or adjustments we should be aware of to prevent competitor ads from appearing in our campaigns?

Any insights or best practices would be greatly appreciated!

Thanks in advance for your help!

1 vote
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Hello Amazon Community,

I need some help and insights from the community. Has anyone faced a similar issue?

My Amazon account, which I’ve had for five years with 500+ reviews and a strong health score (950+ points), was suddenly deactivated two weeks ago due to an alleged violation of the Seller Code of Conduct.

I am genuinely confused because I have always followed Amazon’s policies and have never engaged in any prohibited activities. I’ve been going back and forth with appeals, but to be honest, I am unclear on exactly what kind of information Amazon wants to see as proof that I am compliant.

Today, I received their latest response asking for more evidence to prove my compliance. Has anyone dealt with this type of issue before? What specific evidence did you provide to get your account reinstated?

Any insights or advice would be greatly appreciated!

See the notification below

"

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:

Greater detail on evidence or examples that demonstrate that your account has complied with our policy.

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