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Hi,

While trying to create a new shipment, I keep encountering the error: “1 Error - This product must be removed at this time.” I’ve tried different browsers, but the issue persists. I need to send a new shipment, but I can’t seem to resolve this problem.

I noticed that other sellers on the forum have faced the same issue. Can someone please help?

Thank you!

@Seller_hme3Wbydd1ihr

Deferred Transactions

Payment Release Date Deferral Reason

12/27/2024 Delivery Date Policy

12/27/2024 Delivery Date Policy

12/27/2024 Delivery Date Policy

12/27/2024 Delivery Date Policy

12/27/2024 Delivery Date Policy

12/27/2024 Delivery Date Policy

12/28/2024 Delivery Date Policy

12/28/2024 Delivery Date Policy

12/28/2024 Delivery Date Policy

12/28/2024 Delivery Date Policy

12/28/2024 Delivery Date Policy

All these orders are "Deferred Transactions".

They have all been delivered to the clients and the "Payment Release" date has already passed.

Why haven't these orders "entered" my account yet?

These orders should change from "Deferred Transactions" status to "Standard Orders".

Why are these transactions still in Deferred status?

Order: Order details

Order ID: # 114-6952483-410265

Order date Promised ship date Ship confirmation date Carrier first scan date Promised delivery date without a promise extension Promised delivery date with a promise extension Actual delivery date

1/2/25 16:31:58 GMT (1/2/25 08:31:58 PST) 1/7/25 07:59:59 GMT (1/6/25 23:59:59 PST) 1/3/25 18:20:47 GMT (1/3/25 10:20:47 PST) 1/7/25 06:32:00 GMT (1/6/25 22:32:00 PST) 1/14/25 07:59:59 GMT (1/13/25 23:59:59 PST) 1/14/25 07:59:59 GMT (1/13/25 23:59:59 PST) 1/15/25 20:24:00 GMT (1/15/25 12:24:00 PST)

WE SHIPPED ON TIME, it was SCANNED in TIME.. and it was delivered one day late by USPS.. NOT OUR PROBLEM!!!! yet we are hit with OTDR showing the item was late... WHAT GIVES>

Anyone else experiencing a large drop in sales? I realize that the holidays have just recently passed and tax time is upon us but I don't recall this kind of drop in sales this same time last year. Maybe something to do with elections as well? My products are larger priced items so generally sales aren't crazy but I went from around 20 orders a week to practically nothing in the last month or so. I have contacted Sales support and there are no issues with my account health or anything that the specialist could see. Spending $25 per day on advertising and have been for quite a few months now so it's not a new campaign. I'm just lost on what could be the problem other than time of year things.

every time I reach out to Amazon they say the same thing. That my funds will surely transfer the next payment cycle and they never do. This time I only am receiving $300 out of $3700. The rest is held in reserve. I need my money to buy inventory to fulfill orders please escalate this case for me so I can understand why and get some resolution.

Is anyone else have trouble creating a shipment?

We have tried different SKUS and keep getting an error message -

1 Error

This product must be removed at this time.

1 Error

There are currently no eligible FCs to inbound some fnskus.

At Yubico we are the market leaders in our segment: hardware security keys for multi factor authentication (MFA). Our flagship product is called "YubiKey". Alongside us, other brands like OnlyKey, Feitian, TrustKey, Thetis and Google (under the Titan brand) sell hardware security keys, and many of them sell on Amazon. The total global market size is $200M+ per year. We estimate that Amazon product sales in this category totals $20M+ annually.

Currently, there's not an appropriate product category, nor product type on Amazon. The ASINs in this segment have been automatically assigned to different (incorrect) product categories, e.g. "USB Flash Drives" or "Lock".

The current categorization is misleading to the customers, who might purchase the products thinking that they have e.g. storage capacity or other attributes that they actually lack.

Our request is for Amazon to create a new product type called "SECURITY_KEY" that should be available in a new product category called "Security Key" - with appropriate product attributes.

We believe this would be a significant improvement to the customer experience, and significantly reduce the risk of customers being misled about product features and attributes, leading to greater customer satisfaction and lower FBA return rates.

We have attempted reaching out to Seller Support and numerous account reps with this request, without success.

Does anyone have experience with successfully influencing Amazon to update their product classification?

For about a month now, featured offer eligibility has been turning on and off like a light switch for days at a time. I have had several cases with support, some more fruitful than others, but generally I can’t get the rep to understand the difference between all of my listings being eligible and them thinking I’m just asking about actually winning the Featured Offer.

After hearing back on one of my previous cases on 1/16, all of my listings became eligible and things went back to normal for five days. My metrics are the same or better, yet on 1/21, all of my listings became ineligible again. I’ve been screenshotting my daily metrics for a few weeks now to see if there is any pattern to triggering these changes, but the vacillations in metric numbers is minimal, mostly OTDR changing by a ten of a percent or less. I tried chatting with seller support to no avail.

I have this case open now since the others were too old to reopen: 17059403561

My previous case IDs are 17059197541 (created 1/21, but rep didn’t comprehend the difference between being eligible and winning the offer)

17002797191 (1/16 resolved for five days)

16963822011 (1/8 resolved for several days)

It is impossible to run a business like this when I don’t know if I’ll have a “normal” day here or 10% of the sales I usually have. I’ve been here thirteen years and have never seen anything like this.

Can a mod please help point me in the right direction?

@Seller_RSwABJNHpHnEZ@Seller_nS0jcFQNDLG3e@Seller_zukQNO61PzGck@Seller_JT2cdQLa0Oueg

When I try to send products to the FBA warehouse, I receive the following message.

Case ID: 17066158521