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Hello Amazon Seller Support Team,

I am writing to seek assistance regarding an unresolved issue that has persisted for months, despite multiple contacts with Amazon Selling Partner Support. I am hoping for further guidance or escalation as my previous case was closed without resolution. Below are the details:

1. Background:

I registered as a new seller in Thailand under Amazon’s promotional offer for new sellers in select countries. As per the promotion, I should have been charged $1 for the first month and $0 for the next five months for the Professional Selling Plan. However:

• In Month 1, I was correctly charged $1.

• In Month 2, I was incorrectly charged $39.99.

• For Months 3 and 4, I was correctly charged $0.

This discrepancy in the second billing cycle has not been resolved.

2. Previous Case (ID: xxxxxxx6961):

In my last correspondence with Amazon support, I was informed that there was an issue with the system, and I was assured that “all referral fees charged will be refunded soon.” Despite this, 11 days have passed, and I have not received any refund or update on the matter. Additionally, this case was closed without action.

3. My Request:

I am asking for assistance in securing the $39.99 refund for the second billing cycle, as this charge is inconsistent with the terms of the promotional offer. I have repeatedly clarified that this is not about tool usage but rather an incorrect billing issue tied to the promotion.

4. Supporting Information:

Here is the link to the promotional terms for reference:

https://sellercentral.amazon.com/help/hub/reference/GPHEERB9HKVZUW3V?initialSessionID=355-3017615-6006527&ld=NSGoogle&ldStackingCodes=NSGoogle

I hope this post will bring my concern to the attention of someone who can help resolve it. I appreciate your time and assistance. Please let me know if additional details or documentation are required.

Best regards,

Dear Amazon Seller Support Team,

My name is Prabhat, and my seller account has been under review, with identity verification and supply chain document submission requested. I completed the video call verification and submitted all required documents over 12 days ago, yet I am still unable to access my account or withdraw funds. Despite contacting Amazon Account Specialists through the Account Health Dashboard, I have not received clear guidance or a resolution timeline.

This delay is creating significant financial stress for me, as I urgently need access to these funds to pay my creditors. Every day without access makes my situation more challenging, and I am under immense pressure as creditors are actively reaching out to collect payments. I am experiencing severe anxiety and stress as a result, and it is becoming increasingly difficult for me to manage.

I kindly request that Amazon allow me access to my funds as soon as possible. This would make a significant difference in helping me address my immediate financial obligations and maintain stability.

Thank you for your attention to this urgent matter. I look forward to your swift response.

Sincerely,

Prabhat

I know the "low sales!" posts are tiresome, but curious to get insights from other sellers of seasonal products.

I sell products that usually work as great holiday gifts, all $25 and under. For 7 years I have tracked Nov and Dec on a daily basis and typically have a good sense of how the holidays progress in terms of views, sales, conversion, etc.

This year, I am MASSIVELY down. I know the economy is bad, but 30-50% down kinda bad? On Etsy its even worse.

I'm trying to figure out, how much of this is the economy vs an algorithm change. The change in sales started in Sep/Oct and has been miserable since.

my ACOS is nearly double than what it is typically too - so people are still shopping. I'm paying for clicks, etc. Could be as simple as people are far more selective now and instead of buying 10 gifts are only buying 5.

Any insights guys?

Hello

Can anybody tell me why a black dot has suddenly appeared against my Inventory tab on the drop down menu

Thanks

Dear Amazon team,

I am trying to reactivate my Amazon seller account due to an error. I wrote, created, and sell children’s piano method books under my own brand.

Two months ago, I hired an independent contractor to assist solely with cataloging and optimizing product listings. The independent contractor was at my house and I logged into my Amazon Seller account using his laptop, which was the same device he used when he worked from home. I did not share any other personal or account information with him.

After working with him for a week and a half, my Amazing Seller Account was deactivated because of relational association with another account that I did not know anything about, VSS Collections.

Then I found out that this independent contractor previously had an Amazon Seller account (VSS Collections) that has been deactivated. He did not disclose this at all before. There was no way for me to know this. But then because he was logged into my Seller Account on his computer, Amazon assumed this relationship.

As soon as I found this out, I terminated the contract between SPK Publishing and the independent contractor. I also made sure that passwords were changed, that he was fully logged out of my account on his device, and that all cookies and cache were cleared. I submitted an appeal, it was rejected, so we took all of those steps again, and even got a notarized affidavit saying that our business relationship has been terminated.

The contractor’s prior account history was unknown to me when I hired him and our Amazon Sellers accounts are in no way related. He cannot reactivate his account, but I have no relationship to VSS Collections, and this is very clear if you were to look at the products that we sell and our 12 year history on Amazon.

Can someone please help me? I've spent dozens of hours trying to solve this, and we have appealed several times, but nothing has worked. The person reviewing our documents doesn't seem to understand that we have no relationship with this other account. Thank you so much.

I have sent multiple documents into verification - everything from the utility bill, the document that confirms my s.p. and more. All that came back was unsufficient documents - no specification of the problem.

Overall very unhelpful and unclear.

I have no Idea what I have done to make this happen and no idea how to fix it. When I ask Seller Support I recieve a canned email for an a-e of different posibilities.

Can anyone advise, I have been involved in no kind of abuse at all and have only ever sold my own brands.

We want to check is product have IP (Intellectual Property) restrictions or is restricted products

It is possible to check it via SPAPI ? Or any other method ?

Hello. 

I'm encountering difficulties in verifying my identity for the INFORM ACT. When I attempt to access the "Indeitity Verification(Reverify)" link in Account Health, I'm unable to find any option to submit documents for verification. 

Instead, it redirects me automatically to the "Case log" section, which hinders my ability to submit the necessary documents for identity verification. 

And my account seems already got deacitivated. I'm in urgent need of assistance regarding this matter.I have contacted the seller verification team several times and they keep telling me to follow instructions at account health page to upload documents. 

I have opened cases (16700291971 & 16610087171) on this issue asking for technical support and still waiting for the solution here.

Please HELP and advise if there are any other ways to submit the documents!

@CR_Amazon

@Connor_Amazon

@LeviDylan_Amazon