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There seems to be a delay between the sales and orders coming in. I am showing money coming in but no orders.. Anyone else seeing this?

My brand has been removed from the brand registration.Case 11841737361 I have tried to appeal multiple times, but have been rejected by the brand team. Can any officials explain the reasons for the brand being removed and how to appeal this decision@ Amazon

We have a few different ASIN's that are deemed restricted even though we have CARB certifications or the product in question is not what it actually is being classified as by Amazon. When we put these ASIN's up we had properly put the CARB Executive Order for documentation but when we appeal this it keeps getting denied and still listed as restricted and we are not sure why.

I have been on calls and appeals trying to figure it out and NOBODY has been helpful and now our account has been deactivated because of these violations and we are looking for answers.

My products have been sold since 2019, and I have never edited and changed my listing since 2023, but the brand name of my products was changed to someone else's brand in 2024.

I have tried many times to create a case application to restore my brand through seller support, and communicated with seller support staff, but none of them can help me solve the problem. (Case ID:15864008301)

I just want to sell my products well in Amazon, but now my brand has been changed, and I can't edit my own products. @Seller_PIHyltK09pbl3@Seller_t9kvdr2yixQej are you able to offer assistance? thanks a lot.

is anyone else's daily total wrong today.

My daily total so far does not match the sales that have come in so far today. It's quite higher

Just want to see if it's all of us before I contact SS

Thanks all !!

I was charged 39.99 and I wasn’t aware. I wanted to do the free plan and wasn’t ready to get charged for this. I need assistance with refund

is everyone still having issues with RYY2 or just me ?

My box was checked in feb 10th and then nothing has happened since then. At this point I feel like they have lost it. Support won't help and just keeps telling me my package isn't lost and not to worry smh

Never again will I allow my boxes to go to this place

I am submitted an appeal regarding the incorrect removal of our ASIN XXXXXXXXXX, which has been misclassified as an unapproved drug. Our product is a topical cosmetic, fully compliant with FDA and Health Canada regulations.

The appeal is like this:

Regulatory & Compliance Proof

1. US FDA MoCRA Registration: Our product is registered as a cosmetic, not a drug. FDA Registration Number: XXXXXXXXXX.

2. Health Canada Cosmetic Registration: Officially registered as a topical cosmetic (Registration # XXXXXXXXXXXXXX).

3. US Customs Classification (Attached): Confirms that this product is imported as a cosmetic, not a drug.

4. Product Label & Packaging (Attached): Clearly states “TOPICAL USE ONLY”, with no ingestion or injection claims.

Key Facts About L-Carnitine in Cosmetics

• L-Carnitine is used in skincare, firming, and cellulite reduction products.

• The MoCRA Act and FDA classify it as a cosmetic ingredient when used topically.

• Other active ASINs on Amazon contain L-Carnitine in cosmetic formulations, demonstrating its compliance with Amazon’s policies:

o Amazon has 3 active ASIN and all of then has L-carnitine same as our removed listing.

Clarification of Amazon’s Misclassification

Amazon’s system may have wrongly flagged our product due to the keyword “L-Carnitine”, without considering that:

• This is a topical cosmetic and not an oral or injectable drug.

• Prescription Levocarnitine is a pharmaceutical drug, but topical L-Carnitine is not.

• We make no medical claims and strictly follow Amazon’s policy for cosmetics.

Request for Immediate Reinstatement

• Reclassify ASIN XXXXXXXX as a Cosmetic and reinstate the listing.

• Acknowledge FDA and Health Canada registrations proving the legal sale of this product.

• If further review is needed, please allow us to submit additional documentation.

Attachments:

✅ US Customs Documentation – Confirms cosmetic classification

✅ FDA MoCRA Registration – Official approval as a cosmetic

✅ Health Canada Registration – Legal recognition as a cosmetic

✅ Product Label & Packaging – Clearly states "TOPICAL USE ONLY"

We appreciate your urgent attention to this matter and request a manual review to avoid further misclassification..

We are looking for help, our product is OFFICIALY accepted by the GOVERMENT (FDA and Health Canada) as cosmetics, but the system automatically reply that is not.

Any Amazon Support Specialist in Cosmetics and Drug could help me to escalate this case.

Thank you

I submitted my application to the brand registry and got rejected about one month ago. After several appeals with added documentation, it became ineligible and I cannot even register the brand again it shows the message Application for brand BHERVS is currently under review. can someone share their experience or solution? case id: 17240647281