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Hi Amazon team,

I’m reaching out because I’ve been facing some challenges with my Amazon seller account, and I was wondering if it might be possible to connect with someone who could help me understand what’s happening.

The issue is with an ASIN that went through a Section 3 investigation in September 2024. At that time, I submitted all the required documents—official invoices, proof of payment, and delivery details—and my account was reactivated after everything was verified.

Recently, I received another notice for the same ASIN. I’ve resubmitted the exact same official documents from September (since I purchased the product directly from the brand), but now they’re being rejected. I’m genuinely confused because nothing has changed, and the documents are still authentic.

Is it possible to talk to someone about this? I feel like a quick conversation could clear things up so I can move forward. I really appreciate your time, and I completely understand how busy you must be.

Thank you so much for reading this—I truly appreciate any insight you can share!

Warm regards,

Candelaria

discussion.I have been fighting to get my account reactivated for 5 days so far but no one has been helpful which is why I am hoping seller support here can compensate.

Let me start by explaining why my account was deactivated. I received an email providing the reason for the deactivation along with what I can do to get reinstated. Supposedly, I had received a notice telling me to attend a virtual id meeting on december 26 2025. That's right in 2025, a date that hasn't yet arrived. Never once did I receive any notice like that. Obviously it's a date that is impossible to yet attend but amazon claims I didn't attend and because of my failure to join the virtual id meeting I have been deactivated.

But nonetheless I did set up a meeting and went through the id verification process. But this is after I got deactivated. Even after the meeting amazon thinks i am using my account for illegal activities and will not explain in what way or how. If youre going to accuse me of that at least tell me exactly what made you think that. Now I am dealing with the fact that amazon will not activate my account. I submitted a 3 page response to Amazon giving my side of the story and providing explanations and reasoning for why I am not engaging in illegal, fraudulent, or deceptive activities. I submitted invoices credit card statements and the email screenshot saying I "failed" to attend the meeting on december 25 2026. It looks like amazon didn't even care at all and sent me the same exact response as before.

This is an insane error that could have been easily avoided. I have been extremely compliant with amazon whenever they ask me for something I give it to them. There would have been no difference in this case. But because of the date absurdity I didn't even receive the notification for it and now I am being punished for it which isn't even my fault at all. Now I am facing the possibility of receiving my money in 60 days. I have debts to pay and can not wait that long. It's extremely baffling that I am being brutally treated in this way because of something I literally had no control over. Please make good on this horrible decision and please help me activate my account.

Hi everyone,

I’m seeking advice regarding a situation that’s left me frustrated and confused. Here’s what happened:

Back in April last year, when I started my Amazon business, I listed someone else’s product (ASIN: B0CYXH3HL7 – Grad Cap Remix) purely for testing purposes to understand how the platform works. I admit this was a mistake on my part. Amazon flagged this as an infringement issue within two weeks, removed the listing, and issued a warning. I acknowledged my mistake and thought the matter was resolved.

However, after the listing was removed, I still received customer orders for that product. Since the listing was no longer active, I assumed it was an error on Amazon’s end. I immediately contacted Amazon, explained the situation, canceled the orders, and emailed the affected customers. Everything seemed sorted out, and I moved forward by focusing on selling my own products.

Fast forward a year later, out of nowhere, Amazon deactivated my account for that same incident. I contacted them, explained the situation again, and admitted my mistake. They asked for invoices for the product in question, but since it wasn’t my product and was only listed temporarily, I don’t have any invoices to provide.

After speaking with a representative named Irfan, I was advised to submit a formal application admitting my mistake and outlining my policies and strategies for the future. I did exactly that, hoping it would resolve the issue. Unfortunately, Amazon responded again asking for invoices, which I’ve repeatedly told them I don’t have.

I’ve tried everything—explaining the situation, admitting my mistake, and even calling them multiple times. I’ve been transparent throughout the process, yet I feel stuck in a loop with Amazon asking for something I cannot provide.

I might be missing something here, or maybe I’m just too dumb that I have invoices and just do not want to provide that so that my account might get reactivated. I don’t understand why my account remains deactivated over a mistake that I acknowledged and addressed a year ago.

Any guidance or advice on how to move forward would be greatly appreciated.

Thank you.

hello,

Wanted to ask if there will be any kind of protection for on time delivery metrics due to LA wildfires affecting ability for carriers to make on time deliveries?

Mods?

best

Maurice

Hello everyone,

I’m reaching out to this community because I’m a new Amazon seller, and I’m seeking guidance on what might have gone wrong with my account. My account was deactivated on January 14, 2025, after failing an audit related to ASIN B0BN2PX8V3. The audit began on January 1, 2025, and I’ve been trying to understand what caused this outcome and how I might be able to rectify it.

For context, I started selling on Amazon in November 2024, so I’m still very new to the platform. During the audit, I was asked to provide identity verification and supply chain documents, which I submitted (details are in the email I sent to Amazon - I can attach those details, if need be, but they contain some private information).

When reviewing the Amazon Services Business Solutions Agreement, specifically Section 3, I noticed this clause:

"Examples of deceptive, fraudulent, or illegal activities include, but are not limited to: falsifying or misrepresenting your identity or activity in our store, attempting to circumvent or manipulate our systems, or violating the Amazon anti-counterfeiting policy."

I’m concerned I might have unknowingly violated one or more of these policies. I’d greatly appreciate any insights from experienced sellers who could help answer the following:

Based on your experience, what are some common reasons new sellers like me might trigger account deactivations?

How can I determine if anything in my submitted documents might be considered deceptive or fraudulent?

Are there specific steps I should take to rectify this issue if Amazon believes I violated their policies?

Has anyone successfully appealed a deactivation in a similar situation, and if so, what worked for you?

I genuinely want to learn from this experience and ensure I operate within Amazon’s guidelines moving forward. If rectification isn’t possible, at least I can avoid making the same mistakes in the future.

Any advice or guidance would mean a lot to me. Thank you in advance for taking the time to share your thoughts!

Best regards,

Sohaib

Hi everyone,

We sell apparel with custom designs and recently reapplied for Brand Registry after securing our active trademark. Despite now meeting the trademark requirement, Amazon denied our application again, citing “abusive conduct” from past IP complaints.

We initially used Amazon’s IP Accelerator program to apply for our trademark, and during the pending phase, we filed IP complaints against unauthorized sellers hijacking our listings. These sellers were using our brand name, copying our prints, and delivering low-quality knockoffs. These sellers continue to take over our top listings, undercut our prices, and damage our reviews with complaints about blurry prints and wrong shirt types—issues entirely caused by their counterfeit products.

We’ve done everything we can, including conducting test buys, improving reporting practices, and submitting a detailed Plan of Action. Despite these efforts, Amazon declined our application and told us the decision was final unless we provide new information.

We’re running out of options. Does anyone have advice on how to approach Amazon again or regain control of our listings before they’re completely destroyed?

Thank you so much for any help you can provide.

So, Mid Summer through New years is generally a really slow season for me on Amazon since I sell gardening related Items that most people seem to buy for planting season in the spring. During my slow season I generally just check for orders and messages once a day and don't spend much time on amazon or the forums. I've looked back through the past 6 months of emails and I'm not finding the email notification telling me that they changed my handling time settings. I recall some posts about it last spring and I checked back then and reset to my 2 day default handling time and I made sure that my items that I sometimes cut or package to order are set for 2 day sku level handling time.

Now apparently there is no 2 day handling time anymore? They changed my settings to the automated handling time and when I went to change it back the only option is 1 day. I do seem to recall the discussion last spring was that you would have to go in, individually and edit each and every sku to your desired handling time. Well I had already changed certain sku level handling times to 2 days just to make sure I wouldn't be caught out. However, it appears that Automated handling time over rides sku level handling time because over the past few weeks, I've gotten orders for that sku with sku level handling times of 2 days and yet I was being expected to ship out next day. As in the order came in after my cut off time on Monday and it had to be shipped out the next day (or essentially it was having to be shipped the same day since the order actually came in Monday Night after business hours and it needed to be shipped out next morning.)

Amazon set the automated handling time to 0 day handling and I'm in the eastern time zone. So what is it with Amazon deciding that an order that comes in at 10 pm Pacific time and has an sku specific handling time of 2 days and I have to have it sent out the same day I get the order because 10 pm pacific time is the next day Eastern time.

Now suddenly I'm hearing that amazon buy shipping doesn't protect you anymore if you are not using Amazon's Automated handing time and Amazon's Automated shipping settings?????? What is up with that? So they are requiring people to meet a promise they didn't set (and sometimes is quite impossible) to get the protections of using Amazon's buy shipping?

I've already removed products from FBA because Amazon was inflating the size tier and making the FBA fees too steep to sell the small inexpensive item FBA but now they are making it difficult to sell that item FBM too.

Sigh, so can some one point me to the details of when they changed the policy to require you to meet their automated handing and shipping times?

Due to a recent company restructure, we need to update our legal entity from a UK Company to a US LLC. However, when attempting to make this change, we’ve found that the fields for Business Name and Company Registration Number are greyed out and cannot be edited.

We contacted Amazon Seller Support, and they informed us:

"At this time, you cannot make changes to your business location or business type once you've submitted this information on the Verification page. Please register a new account by using a different email address and phone number in order to restart the application process."

This response doesn’t seem consistent with the information available in Amazon’s own documentation, which suggests that legal entity changes can be accommodated in certain scenarios without creating a new account.

We are committed to following Amazon’s policies and processes, but creating a new account would involve significant challenges, including transferring inventory, reviews, and account history. Could you please clarify whether it is possible to update our legal entity, and if so, guide us on how to proceed?

I have attached a screenshot with my information blanked out to show the issue.

Please see Case ID: 16988996721

@Seller_aEROSwwdnzGiU

@Seller_37l8i4vuvugjG

@Seller_SBIjJooGeXSQ6

@Seller_guLNtDGZuva40

@Seller_4GjtS9k0cnHHv

Your help in resolving this would be invaluable. Thank you in advance for your support!

I want to generate link were customers can just click on and land on my seller feedback to rate our store service. Is that possible? and how?