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Hi,

I get in several time already, that for no reason buyer open return request. I am trying to manage it, but many time amazon refund them on behalf me. When I ask amazon for compensation, I get the answer that I have no protection. On the last time, the order arrived far before the last date, but the buyer claimed falsly that it was arrived too late. I tried to contact him, but he just ignored me. Amazon wrote me that they see that it was delivery before time, but the still refunded him. I asked to feel a claim to get some compensation, but the answer was that I can't. WHy? how can it be that only the buyers have protection and seller not????

I'm sending in my first shipment to Amazon FBA. I'm sending 1000 same ASIN products. My manufacturer has created 27 Master boxes of 36 pieces each and 1 Master box of 28 pieces. How do I create a shipping template for this scenario? I have already created packing templates - but am unable to add boxes of 2 different packing templates in single shipping.

Hi, kind of exhausted all other options and was hoping to see if anyone can help with this issue. Something is missing but not sure what it is that they want to see. Here's the message they always send me:

"We received your submission but do not have enough information to reactivate your account.

Why did I receive this message?

You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods."

Here's the original notification they sent me:

"Hello,

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed.

Why did this happen?

We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy https://sellercentral.amazon.com/gp/help/G201808410."

And below is the last PoA I sent. What could possibly be missing?

"Root Cause

1. Drop Shipping Policy Violation:

I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities involving the purchase of items from local stores for resale via FBM. This activity violated Amazon’s Drop Shipping Policy and impacted my account’s standing.

2. Seller Code of Conduct Violation:

Sharing my account with a third party was a clear violation of Amazon’s Seller Code of Conduct, which prioritizes ethical business practices and account integrity. I now understand the critical importance of maintaining sole control over my account.

Corrective Actions

1. Ceased Non-Compliant Activities:

I have permanently stopped all dropshipping and arbitrage practices. Moving forward, I will exclusively use Amazon’s FBA service for order fulfillment.

2. Revoked Third-Party Access:

I have revoked all third-party access to my account. I will manage all activities personally to ensure compliance with Amazon’s policies.

3. Removed Non-Compliant Listings:

All listings have been removed, and I am conducting a thorough review to ensure only compliant, verified products are listed.

4. Established Authorized Sourcing:

I have established relationships with authorized suppliers to ensure transparency and authenticity in all future product offerings.

5. Implemented a Compliance SOP:

A Standard Operating Procedure (SOP) has been implemented to ensure adherence to Amazon’s Selling Policies and Seller Code of Conduct and fulfillment standards.

Preventive Measures

1. FBA-Only Fulfillment:

I will exclusively use FBA to eliminate risks associated with third-party fulfillment.

2. Regular Policy Reviews:

I will routinely review Amazon’s Selling Policies and Seller Code of Conduct (https://sellercentral.amazon.com/help/hub/reference/G1801) to ensure ongoing compliance.

3. Future Team Training:

Should I hire team members, they will receive comprehensive training on Amazon’s policies and the implemented SOP.

4. Enhanced Monitoring:

I will use Seller Central’s tools to actively monitor my account health and maintain detailed records for transparency and compliance.

5. Commitment to Ethical Practices:

I am fully committed to upholding Amazon’s Seller Code of Conduct and conducting business with integrity, transparency, and compliance.

I respectfully request the reinstatement of my account, *************. I am committed to these corrective and preventive measures to ensure full compliance with Amazon’s policies."

I also added files like:

📎 USPS End Of Day Form.pdf

📎 Supplier's Invoice - FBA.pdf

📎 Packing Slips.pdf

📎 Warehouse Date 08092022.pdf

📎 Amazon Old FBM Orders.pdf

Whatever info they need, I'm committed to finding it. Thanks for your help

My sales of many products have dropped even sales data shows the page views are over 19,000+ but the sales are not slow but stopped. Is anyone else facing the same issue or if anyone knows how to sort out this issue?

Request for help URGENT!: Amazon CA marketplace- 90-Day Compliance Review Delay with No Updates

I'm so frustrated that in need of assistance on product compliance review. I submitted required compliance documents for several product of mine on August, Sep and Oct, it has now been 30-90 days delay without any update. 2 of product inventory have been stranded over 20-40 days and both of them are at the risk of auto removal: ASIN: B0D8KXYB2C, B0D93RRG3P

I've created a case clarifying my request and follow up with a online chat EVERYDAY, but my case is always going to answered with a template like "We are currently researching your issue in partnership with the responsible team", even some of support has escalated this case but it's still useless, I've never been given a specific deadline for review completed. case ID: 16582883351

It's a totally torment mentally for me, it's also seriously impacting my business. Any assistance or progress provided would be GREATLY APPRECIATED.

I went through absolute hell over the past month to get Amazon Support to finally fix 4 ASINs that were blatantly altered and hijacked by brand "SGarnish".

Not even one day later after being fixed they are now hijacked by another brand called MAITER.

I have contacted Amazon Support again, referencing the fixed case, but again they are clueless and not providing me with support.

I really cannot mentally go through another month of back and forth with these morons.

CASE ID: 16634579911

CASE ID: 16624224841

PLEASE HELP ME I CANNOT TAKE THIS ABUSE ANYMORE

Is there any seller agree that the AMAZON SPS team is super useless. The only job they can do is solve nothing or putting us on hold.

I think AMAZON really is wasting money on these useless team. Can not solve any problems, even small problems like orders or payment.

Do you agree?

We find that many listings make inconsistent child variations,one pack and two pack appearing in the size variations at the same time, they shoud put different size but they add two pack and different size, as the follow pic shows, we also contact the seller support, they said the listing exists inconsistent child variations and told us we can report abuse, but we contact Amazon many times, but the e-mails showed they can't take action automatically, we don't know how to solve this serious problem.

Hi

Anyone can help me?

I am a new seller. The Incentives dashboard shows the Placement Fee Credits is active and has $400 for Placement Fee.

But this month it still charged the Placement Fee $ -112.28 from my account balance. Did not use the credits to offset the fee.

This is very unfriendly for our new seller. I meet all the terms and have the eligibility. I created the first listing on August 24, 2024, created shipment on August 29, 2024, and received it on September 26, 2024, I respect the 90 days and all the conditions.

I do not understand. I have tried to contact the seller helper support, but no one solve this problem for me. The cases are under review for a long time. No update till now.

case id: 16632779401

case id: 16653620891

I really need the $112.28 back to my account balance.