I wish I never started a this company back April 20 23. My daughter had some medical issues that for me to close my store I cannot get through to anyone that can help me disconnect this account. I tried to use the service from the personal side. I’ve been getting charge from my seller account that’s inactive ever since 2023 April. I’ve had a bank account have to be closed due to insufficient they keep charging me and won’t stop every time I message for someone to reach back out to me. I get someone communication that cannot help me. Jeff Bezos have too much money to keep taking money from poor people like me. I hate this place stop taking my money. I need a refund for everything that was taken. The store has been in active since 2023 April.

I have submitted multiple complaints to amazon through account health but feel like the 'report abuse' options don't quite fit what these buyers are doing: repeatedly buying and returning hte same item, likely so they can have them for free in perpetuity, but at massive shipping costs to me (and other sellers with the same problem).

Do I have any options to stop this buyer from continuing to purchase? These are all on FBA unfortunately, so I cannot just cancel the orders to the best of my knowledge. Thank you!

Here are some of the complaint IDs I made to amazon already (was told "Investigation complete")

Complaint ID: 17471110871, 17470711141, 16071363221

This person has been doing this for *years*

Hello,

We were reimbursed $0 for a full shipment that went missing by Amazon.

Reimbursement ID: 17414704851

Case ID: 17250033471

Support is claiming the reimbursement amount is $0 because it got found later on, but the units added are from another shipment and not the one that they lost.

The new case we created is not even being responded by their support (17498893281), more than 3 weeks are passed.

We dont want to spam and create a support ticket with the same issue but it looks like there is no solution to this issue.

Is there a dedicated support or email available for missing inbound issues that we can contact?

Thanks

Dear Amazon Selling Partner Support,

I'm writing to request the removal of feedback for an order where the buyer stated:

"Took over a week for its original delivery time, then it was delayed for another 5-6 days."

However, this statement is factually incorrect. According to the official tracking details, the item was delivered before the expected delivery date.

Carrier: FedEx

Tracking Number: 406013544491

Order ID: 111-7181085-3645026

I have already submitted a feedback removal request, but it was rejected. I am respectfully asking you to reconsider based on the tracking evidence provided.

This feedback misrepresents the buyer's experience and inaccurately reflects my performance as a seller. I kindly request that Amazon consider this as a false, delivery-related comment and remove the feedback accordingly.

Thank you for your time and support.

@Seller_nS0jcFQNDLG3e @Seller_JT2cdQLa0Oueg@Seller_guPeMXBrBxqyU @Seller_8hQgfj6OVZYse @Seller_RSwABJNHpHnEZ