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Recently, my email address was compromised, which allowed hackers to gain access to my Seller Central account. I immediately reached out to Seller Support, which resulted in my seller account being deactivated. I was able to recover my email address and thereby able to regain access to my Seller Central account. Now I am trying to get the deactivation lifted, for which I need to provide the following information:

"We received your submission but do not have enough information to reinstate your account for the following reasons:

1. Make sure only you and authorized users have access to your Amazon account. You are required to complete the two-step verification process.

a. In "Your Account", select "Login & security".

b. Select Edit beside Two-Step Verification (2SV) Settings.

c. Click Get Started.

d. Follow the on-screen instructions.

2. Confirm your login email and phone number credentials on your account belong to you.

3. Confirm that you have changed the password for your account to a new unique password that is not used for any other purpose except Amazon.

4. Supporting evidence that the banking information on the account is correct."

I have provided ALL details, proof, and confirmations multiple times now. I have been in contact with Account Health support several times, who even agreed that I had submitted all the necessary information and therefore requested a second review himself. Even after this, I was told once again that there was not enough information.

I have asked for specific details on what is missing, but I am not getting any answers. It is unbelievable that this process is taking so long. Through this message, I would like to request assistance from an Amazon expert to help me with this matter, as I keep reaching a dead end with Amazon support/Account Health support.

This would be greatly appreciated!

My latest case ID was 17395515741 (however most of the conversations have been through contact by phone with the Account Health department)

This is regarding a North America Unified Account

I have tried to synchronize all my product inventory with photos etc. from my USA Amazon HANDMADE account onto Canada and Mexico with no success whatsoever. I have tried uploading an Excel file and used BIL {Build International Listings} to no avail.

Maybe I am downloading and uploading the wrong Excel file?

I keep getting error after errors.

Which files do I have to download and fill in to then upload to Amazon Canada and Mexico market?

I read that BIL does not create the product listings but only keeps track of inventory. One would think it does integrate all the necessary features.

I have a professional seller account and have connected all 3 marketplaces already.

This is very confusing and frustrating. Anybody who can guide me would be extremely helpful.

BTW I opened up a case id which is 17355432821 and the Amazon rep was completely helpless as usual. He sent me the same reply twice and closed the case marking it an answered, ridiculous

So here we are, we got nailed on VTR due to INCORRECT USPS tracking info provided when we used BUY SHIPPING, and was ODTR protected. All the packages were delivered on time per the customer. we shipped on time.. but the tracking states "delayed in transit" which dropped our VTR 7%. this i NOT fair.. needs fixed.

Support keeps telling me to contact USPS.. this is absurd, and i dont have hours of my day to sit on hold with USPS who will NOT FIX anything

CASE ID 17390704321 Pending Amazon Action Pending Amazon Action

Again, for all the orders below, they customers recieved their package, the tracking information is NOT correct, and it is hurting our VTR, these are all bought with BUY shipping, this is NOT our problem, this is USPS issue.

113-5372883-6429006

113-2236838-0867466

112-4168545-3834624

113-7590269-3977818

@Seller_RSwABJNHpHnEZ@Seller_aEROSwwdnzGiU

Dear Amazon Seller Support Team,

I am writing to request urgent assistance with the reactivation of my Amazon.com seller account. It was suspended due to being linked with our inactive Amazon.in account, which we used to keep separate accounting practices.

We have submitted necessary documents to support our business legitimacy, including:

• HP GAS Bill
• Internet Bill
• GST Certificate: Confirming our business operations' legitimacy.

Despite multiple attempts, we have not received adequate support. We are committed to complying with Amazon's policies and request your assistance in resolving this matter promptly.

Thank you for your attention and support.

Sincerely,

Greetings. My product is cotton, but it was incorrectly marked by the system as having an expiration date. The expiration date mark has been removed

.However, at present, there are still orders waiting for removal due to the expiration of this product in the background , and I have asked the seller for support, and they said that they cannot cancel the removal order generated by Amazon.

Part of this product has been removed, and part of it is currently waiting for removal, the situation is very urgent, please help me cancel the removal of the product, please help me, thank you!

@Seller_ZWJu6SC7QqWWD

@Seller_nt9X7GoCkqXGB

@Seller_pAPBCLhysbW5T

Dear Community Managers,

I would like to kindly request the removal of the following review, as it appears to violate Amazon’s Customer Review Guidelines by focusing on fulfillment rather than the product itself:

"Time delivery

I like the product but my package got lost and I had to wait two weeks to get a refund >:("

Violation Details:

1. Fulfillment/Delivery Issues: The review is primarily about a lost package and refund process, which are related to order fulfillment rather than the product’s performance or quality.

2. Irrelevant Content: The main focus of their review is on the delay and refund, making it not a valid product review per Amazon’s policies.

For reference, I have also created Case ID: 17386779791 and sent an email to the Amazon Community team regarding this matter. I would truly appreciate your assistance in escalating this matter.

Thank you for reading and responding. Appreciate your time.

cc: @Seller_FJwyF3iu5qxUY

Hello!

Dear Amazon Support,

Regarding order #114-0216756-1545844, the buyer requested a return, which we approved. We also provided a prepaid TNT return label with tracking number ######. However, the buyer never returned the item.

Despite this, Amazon issued a refund on our behalf without our approval. We do not use automated refunds for returns, so we would like to understand why this decision was made.

This situation has resulted in the buyer receiving both the refund and the item, which raises serious concerns. We kindly request clarification and a resolution to this issue as soon as possible.

Looking forward to your prompt response.

@Seller_Udi0JNbTrsmUV @Seller_YeWcEeTwlVO93 @Seller_7I1InA30aApWy @Seller_dnxnrsZIeTNo3

How do I unenroll from Amazon Business selling account back to my Amazon Professional seeling account?

I sell products with the FBM method. Therefore, I have FBM returns. However, some customers return their products with the address label system and since there is no Tracking ID registered in the address label system, I cannot see whether the package has reached the return address or not, so I do not know when I should refund it. Why is the address label formed and how can I track the package in this system?