How is it possible for Amazon.com to put an offer on our Brand Registered listing?

We are the manufacture and only source of this item on our brand listing. Never had this happen in over 9 years on Amazon. Seller Support would give me no answers and awaiting a callback from "leadership"...

Amazon.com also undercut us on price so they got the featured offer on a listing im advertising daily and just noticed!

Can you even file an intellectual property violation against Amazon itself or can they just steal my FBA inventory and offer it below our brand retail price on my own listing i created and AM THE SOLE OFFER AND SELLER OF?

Thanks

Our brand was hijacked on an ASIN, and support has not been helpful. How do we go about this? The Hijacker only changed the brand name for the purpose of driving traffic. I never knew this is till possible on Amazon. Mods , pls help

I've gone round and round with Amazon saying my perfume oils are Dangerous Goods. Some have been approved, but many have not. They have deactivated the listings and many of my products are somewhere in limbo, not available for sale.

I also sell solid perfumes, and this is not an issue with those even though I use the same fragrance oils in both.

I just spent a few days making more perfume oil that Amazon HAS been selling and is now out of and my FBA inventory shows Amazon asking for more. But when I tried to send in more, it's now saying this particular one is a Dangerous Good and I can't send it in.

I'm so frustrated! I've contacted Amazon multiple times, submitted SDS forms for the fragrance oils I use in my perfumes. The internal team is apparently reviewing my products, but it's been 3 1/2 weeks.

At one point, it looked like they thought I was selling fragrance oil. I'm not. I'm selling handmade perfume.

This is really affecting my sales. I'm getting very frustrated with the whole thing.

My account was deactivated Dec 31 after not making the video interview in time (we tried to do it two days prior, but Amazon's system was down, and were told to try again in 2-3 days. I opened a case explaining it, was told my account was safe since I was taking the initiative with Amazon's error, but was deactivated anyways, even after completing the interview without issue).

Since then, I was asked to submit invoices/bank statement/delivery confirmation etc for just 3 ASINs, which we submitted through Account Health. After going back and forth with rejections for 2 months, Amazon came back and asked me for documentation on 80+ ASINs, and demanded the information be sent through email to the inventory-appeals@ amazon team (we had 30 days to do so before Amazon began destroying my inventory).

With so many ASINs, we had 170+ .pdf files to send, so I originally sent all the documents in a compressed folder (think .zip file) for Amazon to download and review. These were sent a few days prior to the 30-day deadline ending. A few days later, I called Account Health to see if there was an update to the status of the review, and was told that the Inventory-Appeals team could not open the file.

After talking about it with the rep, it was decided to send all the documents to the team through several different emails (it took 5 emails in total, which I sent right away). This was on April 8th, and I have yet to receive any kind of notice, confirmation, or even acknowledgement that the documents have been received. Account Health really doesn't seem to be helpful since they don't have direct communication with that team, so I have no idea if my documents are being reviewed.

My inventory hasn't been destroyed (yet), but Amazon is still currently holding $84k of my last Q4 payout hostage, and it's pretty much killing my business.

Does anyone have an experience with this situation or have any idea how long the Inventory-Appeals team takes to review this many documents? Any help and/or information is appreciated, thank you.