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This is a message to all potential new Amazon FBA sellers - do not sell on Amazon FBA unless you've read through ALL their policies in detail.

As a new seller, I've had an extremely negative experience selling here with many surprises, and I ended up being charged over $3,100. Some of these surprises come from policies that are hidden and you won't know, until it's too late.

With a failing business (from the ridiculous FBA fees that are charged just for storage), I decided to stop selling on Amazon FBA. With this, I was given an option to stop Amazon FBA and have the items returned to me. In this return process, I tried to look to see if I would be charged for this - nothing was to be found during this process. Amazon ends up charging me over $3,100 for the FBA removals. If you didn't search for their policy using the exact search terms of "FBA removal order fee" then you'd also be unaware of this policy, and subsequently charged.

Getting in touch with Amazon support has been horrible. My feeling is that this is intentional, making the process of contacting an actual person difficult while they have their support team offshore. I have a couple of email responses from members of their "leadership team" (Amala S. and Kurt L.) who both give me a copy and paste exact same response. No real help there, unsympathetic, while treating you just as another number.

From what I've experienced, I wouldn't doubt many others feel the same. If you have experienced something similar, I would encourage posting here and discussing, in order to help and save others the headache and financial hardship. This has left an extremely negative experience with Amazon as a whole, and this is my genuine warning to all potential Amazon sellers.

We had a buyer purchase a book costing $22.95. They paid $22.49 for 2-day shipping cross country.

Buyer returned the book in just torn paper and tape over exposed areas, right on the book cover!! The book is damaged in 4 corners and many pages damaged. Reason for return, "Bought by mistake"

Amazon refunded at first scan, giving the buyer all the shipping cost and all the book cost. I filed a SAFE-T claim for the damage, but at best, if the stars align and the weather is nice, I might get 50% of the book value...MAYBE!!

We are out the full cost of the 2-day shipping because Amazon feels that is refundable. WHY, why, why does the buyer get the shipping cost refunded for this? We lose more than the cost of the book because of the shipping refund, AND, we have a nearly worthless book now. This is a big loss. How can they claim this is fair?? What can be done to recoup the cost for 2-day shipping?

Thank you for any help, and please no snarky, rude, or inconsiderate comments.

Don't know if other sellers are experiencing this...Amazon is padding the crap out of our transit times...we are well above the 90% OTDR yet they're showing our items won't be delivered until Dec 4-6!! that's 10-12 shipping days, we have our transit time for these areas set at 2-4 days with 1 day handling...and according to our dashboard they are only supposed to be adding .8 days so there's an extra 8 days being added!!!! some sort of ploy to drive more business to FBA during the holidays? this is inexcusable there has got to be some sort of recourse otherwise FBM sellers will all be out of business by next year....we're losing all of our buy boxes due to this 'error'!

We are having a lot of our listings removed due to being mistaken for "children's jewelry". All of our jewelry is for adults. Here is the tricky part. Our business name and thus our brand has the word "Girl" in it. Amazon puts our brand name in the forefront of our product titles. We cannot remove it. These listings are being deactivated.

I have appealed all of them stating this, some get reinstated, but some do not. Some of the items are identical except for colors and part of Parent/Child listings so why some get reinstated and some do not, I have no idea. Except, I have noticed that it is one particular representative that always denies our appeals.

Could a mod please look into this for us? We cannot simply change our trademarked business name. Here are some of our cases:

ID 16674633731

ID 16674787441

ID 16674637711

ID 16674559791

ID 16674679051

ID 16674509141

ID 16674558651

ID 16674678981

ID 16674537541

Is there a way to get an exemption from being flagged as children's jewelry because our Business Name/Brand has the word "Girl"?

Hi Amazon Seller Support,

Hope you are doing well,

Please note we have been trying to explain Amazon, that we bought the ASIN from the brand itself.

The Brand does not have the system to take online orders, they only take orders via email, and process them via email, also they provide invoices via email.

My concern is if you are having issue to verify the supplier, please schedule our video verification meeting, in that we will show you all the conversation, of us with the brand.

For your information, the brand has told us, that they can not provide any letters of authorizations.

Though I am attaching the brand brand catalogues, pricelists which they sent me over.

I am also attaching email proofs, that show that are Authorized brand, they have the brand registry portal as well. Please go through each and every picture and proof attached closely. It's a request.

If you have any questions regarding that if we are buying from the brand or not you can directly contact them their information is given below as follows

Please see below case IDs for your convenience;

See cases reflect data regarding my call with Amazon Account Health Regarding the Status of my account, hopefully through this you can get my account. and all the information and documentation

16688376501, 16670791341, 16663750961 ,16631727911, 16601166271, 16573369271, 16557665521, 16546611361, 16538671341, 16538505761, 16525282631, 16501012611, 16487888661, 16488120531, 16482617531, 16482417341 16482501701, 16482086611, 16480646251, 16387978641.

Thanks & Regards

Compliance Team

Muxmco LLC

Hello,

I am experiencing an issue with removing my FBA inventory, Whenever I attempt to create a removal order, I receive an error stating that the inventory is in a location that cannot process removals.

I have already opened a case with Amazon Seller Support (Case ID: 16697949311), but the issue remains unresolved. I would like to understand the specific reason why the inventory cannot be removed and what steps I need to take to resolve this issue.

If anyone has encountered a similar problem or can provide guidance, I would greatly appreciate your assistance.

Thank you!

Dear Community,

I was left a 1-star review by a buyer as below. I reported this review & Amazon refused to remove it.

"It’s not returnable, somebody repaired this bag, and it’s definitely not the same as *Insert Brand Name* as advertised, do you research"

This is extremely frustrating because FIRST It violated 3 Community guidelines. According to Amazon:

What's not allowed

Seller, order, or shipping feedback

We don't allow reviews or questions and answers that focus on:

• Ordering issues and returns
• Shipping packaging
• Product condition and damage

On top of that, I never advertised my product as the brand that the customer mentioned. I censored the brand name for privacy purposes.

Can anyone help me how to elaborate on this to the correct department so it's handled correctly? This review never mentioned the quality of the actual product, and I don't even know who repaired my bag with tapes as the photo they showed. My products are shipped 100% brand new and undamaged to Amazon FBA. Thank you!!

Support Case ID 16633924241

Out of nowhere account has been deactivated. We filed a few appeals but Amazon keep asking for more and more docouments to reinstall our account.

We provide bank statement, company registration, and personal ID of to prove that our accounts were legit and not involved in any deceptive, fraudulent, or illegal activity.

We are private label company, any luck with reinstall accounts?

Hi @Seller_t9kvdr2yixQej

Just happened to me. Case Id: 16696502671 ...the third time this year and pretty much in a row with only a few weeks between...thoug it took me over 6 weeks to get it sorted the last time.