I am extremely frustrated with the handling of my Missing Items from Inbound case. After a three-month wait, I was asked to resubmit documentation that I had already provided – over 20 pages for multiple ASINs.
To my dismay, the response I received was a generic, dismissive message stating that my claim didn't meet their requirements and that the case was closed. They offered no specific information about what requirements were not met.
This is unacceptable. I am willing to provide any additional documentation needed for specific ASINs, but I expect reimbursement for those ASINs where I have already submitted the requested documentation.
One glaring example: I shipped a box containing 34 units of one ASIN. They initially marked it as 0 received, only to later find 1 unit in their warehouse. This demonstrates a clear lack of accountability and inventory control.
I'm now left wondering if my 'missing' inventory will mysteriously reappear on WOOT, since it seems they have trouble accurately tracking items.
This situation has been incredibly frustrating and time-consuming. I need this issue escalated immediately.
