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Urgent assistance needed please! I contacted seller support for assistance in re-assigning our brand to a product that has been active for at least five years. Another company (in the same product category) has hijacked the listing and it is now listed as the brand owner. I receive an error message code 5995 when I try to switch it back. Seller support have advised that they're only able to make minor changes but not whole name changes and have closed the case. Anyone had this before? Where do I go next?

If anyone at Amazon are seeing this it's case id 17179489951 and the product ASIN is B017E60B10

so i set up my account back in oct with my brand registered thru trademarks411 all was good sent all my info to amazon brand registry was approved, did my listing's under my brand name, and about 2 weeks ago i went to add A+ content to my listing and a warning comes up that this is not part of my brand grrrrrrrrrr and ive been back and forth with many different ppl on help with no resolution, i even go into my account under Manage MY BRANDS and there is my Brand listed, so i have no idea what to do next i need to be resolved as i have more items on the way that will need the A+ listing please help

I have been unable to reactivate my account after inactivity and it's been weeks. I've submitted the information many times and everything appears correct. However, when I click "reactivate account" it says everything is ok and when I check back I'm still not active. The case number is 17035473121.

Please help, thank you.

The buyer left me a negative feedback as follows:

Order ID 111-2742712-3668257 "$50 got shipping, they could have contacted me!!!!!’ prior to charge! i accidentally didn’t see the charges and i did not get over night any way!!!"

The item comes with free shipping. how ever the buyer chose an expedited UPS Next Day Air shipping service.

We shipped the item as instructed UPS Next Day Air shipping service. Shipping was purchased though Amazon Buy shipping and was shipped on time with the proper scans etc. the ship date for this order was Jan 28 and was received by UPS on the 28and delivered on the 29th so she even lied about the package being late

I requested feedback removal and was denied. I appealed and denied again. I need a moderator to request a human look at this review and since the shipping was purchased though Amazon buy shipping and this feedback has nothing to do with their customer experience since Amazon handles taking the order and checking the customer out this feedback is not related to me but Amazon experience. Can a Moderator please assist?

@Seller_pAPBCLhysbW5T@Seller_OOVUXZLmb2UEH@Seller_d9q1Cuuva8Pjg@Seller_pB5cNkUhpDlVP@Seller_GEZPMc4CeQfh6@Seller_4GjtS9k0cnHHv@Seller_R6oYCnTB9O1Uy@Seller_l3eCP9f1PtJXC@Seller_s3amN64nZ4y9V@Seller_t9kvdr2yixQej@Seller_SBIjJooGeXSQ6@Seller_khUF6HPR2AHxu@Seller_FJwyF3iu5qxUY@Seller_RSwABJNHpHnEZ@Seller_aEROSwwdnzGiU@Seller_l7Jtck9jxnEA0@Seller_1KYLYkgAlu4xX@Seller_vtQxROP6UNr1O@Seller_Udi0JNbTrsmUV@Seller_NGsbQYFacZKVL@Seller_nS0jcFQNDLG3e@Seller_F4AbbFj6ovBk3@Seller_ovM5p622oIbGp@Seller_c2KLMXKhUYF3u@Seller_hme3Wbydd1ihr@Seller_q5VULSdzfEHW0

I filed a Safe-T-Claim for order # 111-8048314-0186640 because the buyer did not send the item back instead I received another product. I filed a Safe-T-Claim and it was denied reason given:

"We have denied your reimbursement request for order 111-8048314-0186640.

Why is this happening?

The refund was issued for the order in accordance the return preferences on your account. For more information how to set your return preferences, visit "Set your return preferences":"

I appealed two more times and got a different reason for both appeals:

"We have denied your reimbursement request for order 111-8048314-0186640.

Why is this happening?

The buyer returned the items using USPS with tracking number 9302010949890123137564. "

I appealed a third time with new photos and explanation and I got this BS response:

"We have reviewed the information you provided and we have denied your reimbursement request for order 111-8048314-0186640. We understand that you may not agree, however, we stand by our decision. We cannot share any further information and we may not reply to further communications about this issue.

The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. To view your account performance, select "Account Health" on the home screen of the Amazon "

My metrics and Account Health is perfect. Someone doesn't wan to do their job at Amazon.

Can a Moderator please look into this and help escalate this case?

@Seller_pAPBCLhysbW5T@Seller_OOVUXZLmb2UEH@Seller_d9q1Cuuva8Pjg@Seller_pB5cNkUhpDlVP@Seller_GEZPMc4CeQfh6@Seller_4GjtS9k0cnHHv@Seller_R6oYCnTB9O1Uy@Seller_l3eCP9f1PtJXC@Seller_s3amN64nZ4y9V@Seller_t9kvdr2yixQej@Seller_SBIjJooGeXSQ6@Seller_khUF6HPR2AHxu@Seller_FJwyF3iu5qxUY@Seller_RSwABJNHpHnEZ@Seller_aEROSwwdnzGiU@Seller_l7Jtck9jxnEA0@Seller_1KYLYkgAlu4xX@Seller_vtQxROP6UNr1O@Seller_Udi0JNbTrsmUV@Seller_NGsbQYFacZKVL@Seller_nS0jcFQNDLG3e@Seller_F4AbbFj6ovBk3@Seller_ovM5p622oIbGp@Seller_c2KLMXKhUYF3u@Seller_hme3Wbydd1ihr@Seller_q5VULSdzfEHW0

Hi everyone,

Since January 1, 2025, I’ve been living a nightmare.

I haven’t been able to sleep, and every morning, I wake up to the rejection letter from Amazon. I have been an Amazon seller since 2015, specializing in brand-name perfumes sourced from legitimate wholesalers.

On January 7, 2025, my seller account was deactivated. Initially, when I received the “under review” notice for Section 3 on January 1, I thought it would be a simple case—just like in 2020, when I faced a similar issue. Back then, I was reinstated after submitting a Plan of Action (POA) stating that I would work with authorized wholesalers. From that time, I validated my invoice with Amazon when it comes with authentic complain or approval brand item. So, I believed I had secured reliable suppliers whose invoices were previously accepted for listing approvals and reactivate the listings.

Now, Amazon is rejecting these invoices and is demanding Letters of Authorization (LOAs) instead. Unfortunately, my suppliers—who operate within the grey market—do not have direct LOAs. However, they can provide their own authenticity statements confirming that they only sell **genuine** products.

Through my research, I’ve learned that the fragrance industry has a well-established grey market, where distributors acquire authentic products through parallel channels without direct brand authorization. This does not mean the products are counterfeit—grey market goods are legal in the U.S.** Yet, Amazon seems to be operating under the assumption that I was selling counterfeit items, which is simply not true.

What frustrates me most is that I have conducted test purchases from other sellers who are actually selling counterfeits, yet their accounts remain active. Meanwhile, honest sellers like me are left without support, struggling to reinstate our accounts.

I have dedicated 10 years of my life to selling on Amazon. I’ve always followed the rules, worked hard, and never engaged in anything illegal. But now, Amazon refuses to listen to my appeals, likely because I’m just a small third-party seller.

I don’t know what options I have left. It’s been over a month, and I feel completely helpless. I know I’m not alone—many other sellers are in the same situation. If anyone has experienced something similar or has advice on what steps I can take, I would really appreciate your help.

I hope everyone don't need to worry about issues like this.

Thank you.

I have a product that was created back in 2020 and is linked to the wrong brand. I am affiliated with both brands but I need the brand name changed. Is there a way I can do that?

To Amazon Fraud Team and Sellers,I report a cross-brand scam network using 6+ fraudulent seller accounts to hijack ASINs (including mine) since November 5, 2024, causing mass empty package fraud. Total victims likely exceed 1,000+ buyers across categories. To protect my business, specific ASINs are anonymized .Please Amazon contact me and I will provide my hijacked ASIN and brand.

Complaint ID: 17126989121

1. Scam Scale & Tactics

Multi-Brand Attacks:

These accounts hijack top ASINs in pet supplies, home, electronics, etc. Estimated victims far exceed 500.

Industrialized Operation Evidence:

Fake Business Licenses: Verified addresses are shell offices

Buy Shipping Abuse: Test buys confirm scammers print labels but ship empty packages

Feedback Templates: 99% of 6+ stores’ first-page Feedback = “Not Received”

2. Threats to Amazon’s Ecosystem

Consumer Trust Collapse:

Buyers accuse genuine brands of creating fraud that results in bad reviews for innocent sellers.

Black Market Profit Loop:

Low cost (bulk accounts + label fraud) vs. high profit ($100k+/month) fuels this crime cycle.

Honest small and medium-sized sellers went out of business：

Due to the hijacking of asin, a large number of honest sellers are unable to sell their products in their stores, thus facing the risk of breaking the capital chain.

To Amazon:

Terminate linked accounts NOW and trace funds.

Build Cross-Brand Fraud Database: Share high-risk ASINs to preempt attacks.

Validate Shipping Labels: Require carrier weight scans to block mismatches.

This is a systemic crisis, not an isolated case！！！！！！！！