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Hello,

A customer left a negative review on my product, but it is not related to the product itself—it is based on a personal matter. I contacted Amazon support via call, and they advised me to reach out to you.

Can someone guide me on what I should write in the email to increase the chances of getting the review removed? If there is a proper format or example, please share.

Thank you!

Amazon has turned into a complete joke. I got an A to Z claim for a $130 item that was delivered a day early to the customer. I bought shipping through Amazon and the order shows delivered to mailbox. Got an A to Z claim saying that they never got the item. Of course Amazon automatically accepts all A to Z claims. I got an email saying it will not be a defect on my account because the tracking shows that it was delivered. But then they informed me that the refund would be processed from my account and would not be covered by them. How is that even possible? They admitted that the tracking showed delivered and would not affect me but then take $130 out of my account? Now I am out the product and the money. My appeal was automatically rejected and now I can no longer appeal. Does Amazon even care about sellers anymore? I have been selling on Amazon for 3 years and haven't experienced something this ridiculous. Is there anything else I can do to get my money back?

Very randomly and suddenly my A+ content was removed from mobile. It still works on desktop though. Why did this happen? It has worked just fine for months until yesterday.

Amazon has registered the word GAMER to a seller, which flags almost ALL of my listings. THERE ARE SEVERAL other posts about this issue. GAMER cannot be trademarked, it is a generic term to describe someone who plays games. Every listing I have used the generic term GAMER has a trademark violation and some even removed! Every representative I speak to will not give me any information on whom to contact at Amazon. This is NOT RIGHT!! Anyone know who to contact at Amazon or any insight how to fix this with Amazon???

I'm trying to register my brand on Amazon but it was rejected because it says that the business information and text ID number or business number didn't match and I don't understand what that means. I don't know how to change it and they won't be specific in helping me. Can someone explain what this means and how I can fix it? When I do my tax form on here it passes and goes through I put my EIN number and my business name. And is successful. so I'm not understanding where it's not matching where they're finding discrepancies. I have a pending brand on the USPTO website with a serial number.

how is it that some sellers are able to sell automatic knives and switch blades on Amazon but others are not these knives have been legal in the state where I’m located for years however, Amazon will not allow me to sell them, but I see the same products being sold on Amazon by other sellers. What am I doing wrong?

Hello, can someone please help me understand what's happening here? According to SC, we have had 0 returns from July through November of this year. This is not correct as we have received physical returns from both FBA and MFN. Anyone else experience this? Thank you in advance for any insight.

Hello,

I’m reaching out for help regarding my shipment with the following details:

Shipment ID: FBA18PH0Z3YG

Delivered Status: Marked as delivered on December 24, 2024

Ship To: TMB8 - Miami Gardens, FL, US

Contents: A single box containing only 24 units

Despite being marked as delivered, the shipment has not yet progressed to "Checked-in" status. This delay is causing significant stock issues for my business.

I contacted Amazon Seller Support, whose response indicated that delays are due to high volumes, with a processing time frame of January 5 to February 2, 2025. However, given that this is a small parcel with only 24 units, I’m hoping someone from Amazon can assist or expedite this process.

If anyone from Amazon or the community has insights or can assist further, I’d greatly appreciate it.

I really appreciate any help you can provide.

It has been over 10 days without any updates. Has anyone recently completed the check-in process? Is there some kind of issue?