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Dear Amazon Seller Support,

I am writing to express my concern regarding the recent Canada Post strike, which lasted for approximately one month and has caused significant delivery delays. I am sure Amazon is aware of the widespread disruption this strike has caused to mail and parcel delivery across Canada.

While these delays are completely outside of sellers' control, some customers are understandably frustrated and have resorted to filing A-to-z Guarantee claims and leaving negative feedback. I believe this situation is extremely unfair to sellers who have fulfilled their orders promptly and are now being penalized for circumstances beyond their influence.

I therefore respectfully request that Amazon implement a moratorium on A-to-z Guarantee claims and negative feedback specifically related to delivery delays directly attributable to the Canada Post strike. This moratorium should apply to orders shipped during the period affected by the strike.

This would provide much-needed protection for sellers who are already facing challenges due to the shipping disruptions. It would also demonstrate Amazon's understanding of the exceptional circumstances and its commitment to supporting its selling partners.

To facilitate this process, I suggest Amazon could:

• Implement a system to identify affected orders: This could be based on shipping dates and destination addresses within Canada.
• Communicate clearly with customers: Inform them about the ongoing delays due to the strike and encourage them to contact sellers directly with any concerns before filing a claim or leaving negative feedback.
• Provide clear guidelines for sellers: Outline the process for appealing A-to-z claims and negative feedback related to the strike.

I believe that implementing a moratorium is a fair and reasonable solution that would protect sellers from undue penalties during this challenging time. I urge Amazon to consider this request seriously.

Thank you for your time and consideration.

Sincerely,

Olga

Hi!

We've got a problem with AWD, our forwarder delivered goods to IUSP (we have POD), but all this stock was transferred to SCK8 instead of AWD.

Amazon says that it was done by our forwarder, but it is not! Moreover we don't have existing SCK8 FBA plan, nor labels! Only AWD labels.

Has anyone had this problem and how to resolve it?

This shipment was picked up by UPS on Dec 2, 2024. It immediately vanished. I thought we were supposed to initiate a tracer through UPS? Waiting another two months for it to show up is NOT what UPS wants us to do.

"Thank you for reaching out regarding your (MISSING) shipment. I understand your concern about the missing shipment between your location and the Amazon fulfillment center.

According to our records, your shipment with ID FBAXXXXXXXX is not eligible for investigation at this time. Our information indicates that the carrier has received your shipment, and we expect it to arrive at our fulfillment center by 02/27/2025.<<<<<<<<<<<<<<<<<<

No investigation will be started until after 02/27/2025. If there are any discrepancies in your shipment at that time, you can request an investigation through the Reconcile page for your shipment."

Dear Amazon Support Team,

First of all, I would like to request your follow-up and assistance regarding a matter I am about to explain.

About 2 hours ago, I received the following email:

"We have taken this action because we believe that your account or other associated accounts you operate may have been used for fraudulent, deceptive, or illegal activities."

I completely understand why you may have taken this action, and I want to emphasize that I have never engaged in any fraudulent activity, nor have I ever attempted to deceive anyone, the system, or my own character. Please allow me to clarify the situation.

The individual involved is Batakan D., a person I confirmed during the video conference. He lives in Austria, and a few years ago, when I was new to Amazon, I made the mistake of opening his Amazon account on a computer in my office, which was not my personal work computer. This was done purely out of friendly intentions, and I only uploaded products to his account. After that, we parted ways, and I have had no further involvement with his account. If you check the IP login dates, you will see that there has been no activity from my side in a long time. This was a one-time, unintentional mistake.

I now realize that this is in violation of Amazon’s policies, and I fully accept responsibility for this. If you review my account, you will see that I have consistently complied with your policies, responded to your emails promptly (usually within 1 to 5 hours), and maintained a strong communication effort with you and my customers. I have always been dedicated to my work, and I have never intentionally burdened any system or individual.

As an Amazon seller, I kindly ask you to review my account, and if you find my explanation and the supporting documents satisfactory, I would appreciate it if you could reactivate my account or forward this situation to the relevant team for further review.

I have provided all necessary documentation, including company-related documents, invoices for the products I supply, an authorization letter from my company, identification documents, bank account details, and proof of residence. These documents were submitted via video conference, to the requested email address, and through the progress screens in my seller account.

From now on, I will be even more diligent about complying with Amazon's system and policies, and I will follow these steps to log into an account.

Logging into an account as an authorized representative.

Contacting Amazon for authorization and providing the necessary documents and information and obtaining approval before taking any login action.

PS: I have submitted all the documents, but if you want any information and documents from me, I am always here and waiting for your help.

I really appreciate your understanding and support.

Sincerely yours,

Hello,

We tried merging this ASIN B00KEG2O2W to our target ASIN B09WB19Q7R but we are unable to do it due to retail contributions.

Well, this was a first for me. One of my buyers received their order and then immediately called me on my cell rather than using the Amazon message system. This was the same day, only a few hours after the package was delivered to their address. But they didn't call about the order, they apparently just wanted to chat with me. I didn't pick up the call, because I did not recognize the number. Based on the buyer's identity (I of course googled them; they have a religious title) and the content of the voicemail they left for me, I think they are interested in proselytizing me. I did not call them back, and am not sure how to handle this. Sellers, Amazon people --- what should I do here? Ignore them, write them a message? If I ignore them and they leave me a negative review because of that, do I have any recourse?

Hello

we had 800 stranded inventory, and Amazon set a removal order to dispose of them.

it already started 48 hours ago.

it is a very high-cost product, we need to STOP this at any option.

PLEASE help us to figure out how to stop this.

please let us know how.

removal order id: 25UQR1ykTi

Thank you.

So they marked my apparel pin as pesticide, go figure

After a few case responses and emails, they said whoops it's not a pesticide.

I still show it as currently unavailable and they are saying repeatedly it is live.

ASIN 16856056451

can someone tell me if it is showing as live?

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