I LOVE AMAZON . Great Company and i love everything about it and i wouldnt do business with anyother company and i am here for my lifetime. I despise walmart, ebay etc

Hello,

I hope was hoping for any help on this urgent situation.

I created a case with seller support, but have not received any insights in over 1 week.

In short, I am a brand owner and manufacture my product and recently sent in a lot of an ASIN that has an expiration date in mid 2026. Even when one takes into account when FBA considers a product to be unfulfillable due to adequate time for a customer to use the product, this ASIN has well over 1 year remaining on the expiration date.

I alerted the seller support team immediately of this error, and asked that they stop the automated removal process of these units. Seller support was unable to confirm that they would hold this automated removal, and, indeed, I received an automated email that this inventory is set to be removed on May 1, 2025.

The damage caused by amazon sending me over 2,000 units of this ASIN would be immense including...

1. Cost to send units to FBA.

2. Cost that amazon would charge me to send units back (in the past, the automated removal has sent back completely normal non-expired units, and products that I do not sell)

3. Low inventory surcharge

4. Lost sales

5. Cost to send units back to FBA

Unfortunately, I have not received any updates on where this case stands, so I am unable to provide more information.

Any help would be greatly appreciated.

Thank you everyone for your time and have a great day.

Case ID 17584833621

@Seller_WD80mtpYHjvBN

I’m a small Amazon seller from China, and recently I had to suspend all my FBM (Fulfilled by Merchant) listings due to the impact of the new tariff policies under Trump’s administration. Many shipping carriers have either suspended their services or drastically increased their prices.

Although I technically could raise my prices to offset the costs, I hesitate to do so. Most of us—sellers and customers alike—are just ordinary people trying to make a modest living. I don’t want to pass these burdens onto others unless it’s absolutely necessary.

I’m wondering, have other sellers here also been affected by this situation?

I received quite a few harassing and intimidating emails from buyers trying to scare me away from selling on specific ASIN's. The buyers threatened to buy items and return them and leave bad reviews and that they'd ruin my store if I did not stop selling the products. I reported this each time. I also received hundreds of orders for specific items to limit my stock of which the orders got cancelled by Amazon.

I am now being accused of doing this to other sellers of which I have never done. I believe that the reports that I submitted somehow got interpreted by either a bot or someone at Amazon that I was the one sending the messages when I was the victim. Now my account has been deactivated.

I have been trying to appeal it but they keep saying "Your submission did not include the information as requested on your Account Health page for this warning. We do not have enough information to remove the warning from your account at this time. To remove the warning, view the policy warnings on your Account Health page and follow the steps next to the policy warning to submit the required information."

I have no idea what information I am supposed to submit. I cannot get a hold of anyone at Amazon that can help. This is not right. What should I do?

Below is the original message I received. I have NEVER done what I am being accused of but have reported others for taking these actions against me.

Hello,

We are notifying you that working with or influencing customers to leave negative product reviews to damage or abuse the seller, their listings, or their ratings is a policy violation. This violation negatively impacts your account health. If left unaddressed, this may lead to account deactivation.

Why did this happen?

All sellers on Amazon are expected to follow the Amazon Selling policies and seller code of conduct. As part of the code of conduct, sellers should not attempt to damage or abuse another seller, their listings, or their ratings. This includes, but is not limited to, working with or influencing customers to leave negative product reviews to affect a competitor. For more information, go to policy:

https://sellercentral.amazon.com/help/hub/reference/external/G1801

How do I address this issue?

Go to your Account Health page and follow the instructions in the "Next Steps" column next to the policy warning.

https://sellercentral.amazon.com/performance/account/health/policy-warnings

What happens if I do not follow the instructions on the Account Health page?

If we do not receive the requested information, the policy warning will remain on your account for 180 days from the date that it was posted to your account.

Has this message been sent in error?

If you believe that there has been an error, submit an explanation by following the instructions in the "Next Steps" column next to the policy warning on your Account Health page. Your explanation should include the following information:

-- How your account did not violate the "Acting fairly" section of our Seller code of conduct.

-- Evidence that shows that your account has not attempted to leave negative product reviews to affect a competitor.

We're here to help.

Contact us if you have questions about this action:

https://sellercentral.amazon.com/cu/contact-us