Below is the timeline of events related to my account review and the actions I’ve taken in response to various Amazon requests. I hope this helps provide clarity on the situation.
April 1: I received a notification that my account was under Section 3 review, requesting that I schedule a video identity verification interview.
April 10: I completed the video interview as requested. During the session, I was asked to submit company documents and contracts related to my virtual assistants (VAs).
April 11: I submitted the requested documents via email to scram appeals
April 14: I received another request asking for supply chain documentation for 5 ASINs.
April 17: I received a performance notification stating that my account was deactivated for not completing the video interview — even though it had already been completed on April 10. I contacted Amazon support, and they acknowledged that the deactivation could have been an error. However, my account remained deactivated, now for a different reason.
April 19: I submitted supply chain documents through the Seller Central portal. Out of the 5 ASINs in question, I had a brand invoice for one but no letters of authorization (LOAs) or brand invoices for the others. However, all the suppliers are Authorized and can be found on brand's own website
Later on April 19: I received a response from Amazon requesting additional details about my supplier’s supplier. I had already included a link showing that my supplier is listed on the brand’s website.
I re-submitted the documents the same day with a different PDF highlighting that supplier-brand relationship more clearly.
ALL THE SELLER THAT I WORK WITH ARE LISTED ON BRAND'S OWN WEBSITE.
I had even provided a pdf with link to brand's page where supplier is listed and how to find them.
I don't think my appeal was correctly reviewed or the suppliers were correctly vetted.
@Seller_pAPBCLhysbW5T @Seller_SBIjJooGeXSQ6
Pinned by community manager