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So I have a buyer claiming INR despite Delivery Confirmation AND signature confirmation.

The post office confirmed GPS location. The signature looks like chicken scratch. It was delivered late (despite being Priority). I shipped on time, using Amazon buy shipping and the freakin' 'CLAIMS PROTECTED' badge was (is) there when I look at the order and the shipping option I selected (the OTDR Protected badge is there too, but it always is even when it doesn't apply).

The buyer is giving evasive non-answers when I ask basic things like, "Is the address on the order is correct?".

Answer: "We did not receive," like I'm talking to a cavewoman.

ANYWAY, I wanted to give this person step-by-step instructions on how to file an A to Z claim by going through it myself on one of my recent Amazon orders (without actually going all the way because I DID receive the merchandise).

Lo and behold (whatever that means), before I can attempt an A to Z claim, the 'system' forces a chat or phone contact with customer service before proceeding. And you KNOW how generous THEY are with OUR money...

I presume this often leads to customer service issuing a refund outside of the A to Z process, probably by design. Then we have to go to the Safe-T claim rodeo for numerous rejections/denials.

Do I have this right?

Hello. I have been selling on Amazon for 2 years. At the end of July, my account was suspended due to 3 ASIN invoice requests. I passed this verification and was able to open my Amazon account. Then, ten days after my Amazon seller account was opened, my account was suspended again. They requested the invoice for the product I bought a year and a half ago and last sold a year ago, and stated that they suspended my account due to their fake product policy. I sent the invoice of the product they wanted from me to Amazon, but this time they did not accept my invoice because the invoice for the product was older than 365 days. I have made many objections and phone calls since August 16, but my account has not been opened. I emphasized that my product is original and that I bought it from Amazon TR. I sent my invoice to almost every objection and explained the situation. I explained that since I made the purchase a year and a half ago, it was not possible for my invoice to be issued within 365 days. There was only one purchase of the product, and that purchase was dated at that time. That's why my account is still suspended. How can I open my account? How can I fix this situation and explain myself?

This morning when logging in we got this notice. We are open for almost 10 years. We spoke to account health specialist and they said we are connected to xxxx account. We dont know who he is nor have we ever done business with the is company. We did discover that we used a 3rd party services and the same shipping company. Does anyone know if amazon will accept that this was the connection and that this is a account connection error and reinstate us. Please advise.

Hello, has anyone encountered the problem of Sticky delete status on a listing that does not allow adding a child ASIN under a parent ASIN. We have been trying to solve this problem since Wednesday, but Amazon support is taking a long time to resolve the issue. Maybe someone knows a solution?

Can one of the @amazon mods please help.

Here is the violation:

I was trying to create a variant listing with 3 existing products. The listing this is about the title somehow became that of another product. So I changed the title back to what it was and got this.

I had account health call me and asked what I needed to do for them to remove it. They said I need to change the title back. I said I couldn't as I couldn't see the listing. They said to call catalog and they would fix it on the back end. I talked to them and they said they couldn't because the lisiting was deleted. Why it was deleted I don't know. So I said all that in the appeal and got the same bot reply below:

We received your submission but do not have enough information to remove the policy warning from your account at this time. To remove the warning, please send the following:

-- The root cause(s) of the policy violation.

-- The actions you have taken to resolve the policy violation.

-- The steps you have taken to prevent this violation in the future.

So I wrote a plan of action with all of those above and sent it and still got the same reply.

I don't know what to do anymore. Can you help?

A buyer placed 5 orders for a same item and then canceled 5 orders.

And left the negative feedback to one of the canceled order, claim we charged him/her for returns.

Amazon refuse to remove it.

Any mod can help?

Order ID is 702-9413593-9450640

Don't know if other sellers are experiencing this...Amazon is padding the crap out of our transit times...we are well above the 90% OTDR yet they're showing our items won't be delivered until Dec 4-6!! that's 10-12 shipping days, we have our transit time for these areas set at 2-4 days with 1 day handling...and according to our dashboard they are only supposed to be adding .8 days so there's an extra 8 days being added!!!! some sort of ploy to drive more business to FBA during the holidays? this is inexcusable there has got to be some sort of recourse otherwise FBM sellers will all be out of business by next year....we're losing all of our buy boxes due to this 'error'!

Hi everyone,

I’m encountering an issue while trying to book a shipment through Amazon Global Logistics (AGL). I’m shipping 2 pallets, each containing 250 units of a single SKU. However, I keep getting the following error:

"Single-SKU pallet templates are not currently enabled for Amazon Global Logistics. To proceed, please choose a non-pallet packing template or remove this SKU before booking with Amazon Global Logistics."

I’ve reviewed my shipment setup, but single-SKU pallets seem to be blocked for this SKU.

Does anyone know why single-SKU pallets might be restricted for AGL? Is there a workaround to enable this ?

Or maybe I need to change my packing configuration?

Any insights or advice would be greatly appreciated! Thank you in advance for your help.