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Hello, I am a new seller and I was trying to add new products via flatfile,

I fill out everything I need but I keep getting the same error on my parent sku, child skus have no error.

It just tells me

"Error Code 4000000 "

"An internal error has occurred. Please try again."

Therefore even though all my child skus are separated instead of being under my parent sku.

Since it tell me to try again I have reuploaded multiple times.

Being frustrated I contacted Amazon seller support, and they kept giving me the run around saying they'll need to send this to a specialist after putting me on hold for 40 mins. Besides that, I finally get an response from the specialist and they wrote

"Amazon

06:22 PM

04/16/2025

Hello from Amazon Selling Partner Support,

My name is Suman and I will be looking into your query.

From your correspondence, I understand you are facing error with the feeds upload for the batch ID 50016020194.

I would like to inform you that our internal team has completed the review, and they have stated that no error found anymore for the SKU's, and they have suggested that you should re-upload the feed file and make sure all column required is fill out."

I feel very stuck. Is there anybody that can help me?

CASE ID: 17593774351

BATCH ID: 50029020194, 50028020194, 50027020194, 50026020194, 50025020194, 50024020194 50023020194, 50022020194 and more

Please any help will be great. Thank you guys for your time.

Hello,

We are a new brand that manufacturers wellness supplements. Everything is manufactured in the USA and we have third party testing done with Eurofins. When adding a new product through seller central, we received an error message:

We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)

There's no option to request a review or anything. It's just a dead end with no options. How is this possible and how do you go about getting around this?

Thank you

@Seller_t9kvdr2yixQej and @Seller_37l8i4vuvugjG,

In updating our Store Name, would we need to update our Legal Entity as well? Or are we allowed to change just the Store Name?

I recently saw your posts on changing our store name, along with the helpful steps. However the thread is now locked so I wasn't able to include my question there.

It's amazing this company takes a lot of commission and they can't talk to their customers. TOTAL BS! Looking at the breakdown of and item sold, ... I ship the order and I have to pay the tax to the state, they are taking the tax collected and charging a tax on the shipment which Amazon didn't ship. This looks like a class action lawsuit about to take place. The worse part they won't take a call to explain. This is terrible business to not talk to your customers. Now I need to contact the state. If anyone can assist, I am all ears!

Hi guys!

I was checking my inventory and I see less quantity that received (minus sells, reserve, vine, etc) I have lost about 130 packages. All shipments were received accordingly, but, what happened to theses packages? What do I have to do? support is not helping that much.

I started this thread two months ago that has since been locked:

https://sellercentral.amazon.com/seller-forums/discussions/t/ed3474c8-31db-41ce-a977-2516697a5884?postId=ed3474c8-31db-41ce-a977-2516697a5884

To recap:

I'm not sure where to to post this in hopes that it gets to the right eyes, but can we please, PLEASE have the drop-down box on mobile for variation listings restored? At least for listings that have say, more than 20 variations?

What we have now is some sort of live tile that with several data points that need to update in each individual tile (I.E. price, qty available, in stock....) . The problem is that both the iOS and Android Amazon apps simply can not handle listings with a lot of variations. I have a Samsung Galaxy Z Fold 6, my wife has an iPhone 16 pro max. Our listing brings both devices, the most powerful smart phones available, to their knees. Constant buffering and loading that make purchasing a chore if not impossible. Most shopping is done from mobile devices nowadays, we're losing sales and Amazon is losing referral fees as a result.

It didn't always used to be this way. Variations on mobile used to have a drop-down box just like desktop. It's efficient, quick and practical.

I know we're probably a special case, but it seems like common sense would have been to keep the drop-down box for listing over a certain number of variations. Sellers like us will make more money and so will Amazon.

@Seller_zukQNO61PzGckreplied over there after about a month offering help if I could provide a case number. That case number is 17599669881 .

Any assistance Glenn or any other mod can provide would be greatly apprciated.

Case ID 17592502451

111-5331146-3959420

I was charged $201.64 shipping adjustment from Fedex in error.

Entered Dimensions: 5LB - 15.5 X 9 X 6.5 IN is correct.

Carrier Audited Dimensions: 33 X 28 X 6 IN is impossible and definitely not true. Fedex themselves won't deal with me so Amazon needs to escalate this.

Please advise

Hello All

I have gotten two different returns in the last ten days and instead of getting the purchased product back, I received the notebook in the picture below. The original orders were FBM. They were for different products. One return was from CA and the second return was from KY.

It seems like someone is drop shipping my products and then making a return claim and sending a version of the notebook below. Amazon has approved both of my Safe-T Claims.

Is anyone getting these notebooks back?

Thoughts?

Have a great week!

I LOVE AMAZON . Great Company and i love everything about it and i wouldnt do business with anyother company and i am here for my lifetime. I despise walmart, ebay etc