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Hey everyone,We’re trying to update our Inform Act Tax info and ran into an issue. We wanted to set the state to Puerto Rico, but it’s not in the dropdown. Since that didn’t work, we tried changing the country to Puerto Rico, but the dropdown is greyed out.

Now, the Seller app says "At Risk for Deactivation," but there’s no warning on the web. We reached out to Amazon Support 9 days ago, still no update. Anyone else deal with this? Any way to get it fixed faster?

Appreciate any help!

@Seller_aEROSwwdnzGiU@

I am selling an intermediate pipe, which is positioned after the catalytic converter. According to Amazon's policy, as well as EPA and CARB regulations, the sale of this item is allowed. Both agencies clearly state that parts located after the catalytic converter are classified as "cat-back" components, which do not require an EO number.

Despite this, my product has been flagged as a restricted item. I have provided Amazon with a detailed manual diagram to support my case, yet my appeal continues to be ignored. Instead, I receive automated responses from Seller Support, without any proper review of my submission.

As a major seller on Walmart, eBay, and Amazon, this issue has severely impacted my account health. The problem stems from Amazon's lack of automotive knowledge, as my product is not a defeat device. Defeat devices are those that alter or interfere with a vehicle’s emissions control system, whereas my intermediate pipe does not affect emissions in any way.

I need to address this issue urgently, but Amazon’s automated responses are preventing a proper resolution.

Hello Sellers & Amazon,

I am creating the items that our brand will sell on Amazon, I just tried to create ASIN B0DX2NB7ZS. Five minutes after creation, the listing has been deactivated & I'm met with a "Requires Approval" message...

However, when I go to apply, I'm met with another message stating:

"We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other product(s)"

Amazon Seller Support has been unhelpful thus far simply stating that they are not accepting applications to sell. Is this a wide-spread issue with multivitamins / supplements in general? Our most recent case ID we have opened in relation to this matter is Case ID: 17252711571

@Glenn_Amazon I've seen you help other sellers with this issue in the past, are you able to assist me with this request?

Dear Amazon Team,

Since May 2024, my Amazon seller account has been suspended by your team. Despite providing all the requested documents and making every effort in good faith to resolve the issue, my account remains locked.

At the time my account was suspended, my balance was $17,338.19. Over time, various deductions were made by Amazon, reducing this amount to $15,610.64. Today, I discovered that an additional deduction of -$15,627.42 was made under the heading "Other Expenses," and an additional charge of $16.78 was taken from my credit card to cover the shortfall. No justification has been provided for these deductions.

Someone please explain this to me ?

Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.

Happy Monday... :(

Hello,

Is there anyone who can help us in the serious matter, we are not able to change our generic listing brand, even we provided all of the details to the team but nobody is helping us in this matter even everything is align with amazon policy we have branding on product and on packing but still getting irrelevent response

Please help if here any amazon support team member

Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank account. Find out more.

Hello, good luck, I added my account and connected it, but my bank account has not been active for a long time, it says KYC has not been completed, how long will this take, I use payoneer.

@Seller_ovM5p622oIbGp@Seller_nS0jcFQNDLG3ePlease help!

Trying to get brand approval for Pearson.

I have an account with Pearson and bought 10 books from them with an invoice matching my seller information and hitting all the things amazon requires yet they continue to reject it saying:

"We have reviewed the documentation you provided and determined that you are not eligible to sell Pearson products. We evaluated the information you provided, but it did not pass our review."

Ive resubmitted the application over 12 times and keep getting the same response.

Any idea whats going on?