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Is anyone still having account balance issues? Mine has not updated since yesterday. Actually just checked and my account balance shrank.

We only registered the store's European site, but the store automatically expanded the North American site after registration. Since we do not intend to operate the North American site of the store, we have not delivered sales. Now the North American site of the store has been closed due to long-term non-operation.

In order to operate in compliance, we wanted to close the store's North American site immediately after activating it, so we submitted materials such as the corporate lease contract and utility bill as prompted on the account status page, but we did not receive a review response from Amazon, only to show in the records that "we have completed the evaluation of the information you submitted, but we do not have enough information to remove the violation at this time."

We are not sure what additional materials are needed to activate the store. Is there any Amazon team member who can help us submit for manual review and advise us on how to proceed?

I would like to ask, regarding the buyer's application for return and refund, which caused Amazon to record the on-time delivery rate as a failure to deliver on time, in fact, the ordered goods had been delivered to the buyer's address before the on-time delivery date, and there was no overdue date. The buyer's delivery date: Friday, December 6, 2024 PST to Wednesday, December 18, 2024 PST,

The logistics company's arrival date is December 1, 2024, and it is placed in the buyer's mailbox, but the buyer did not notice that the goods had arrived, and the buyer applied for a return and refund. Why would the seller's store affect the on-time delivery rate? How to solve this problem? If such a buyer appears in the future, the same problem will still affect the on-time delivery rate. Please help answer this question, thank you.

Order #: 112-0297065-4482650

We bought the shipping label on Amazon, the package was delivered during the delivery window. The tracking shows it was delivered. We shipped it out by the ship by date.

Why was this seller funded and not Amazon. Mods please investigate.

@Seller_VLOxBfLBgpoOh

I am a new FBA professional seller. I understand that there is no limit on the capacity for the first shipment (as stated in Amazon guide). However, while listing my product (which is a single product), I encountered a red warning line under "Number of Boxes" under "Offer". It states: "Maximum quantity allowed: 100 boxes."

My package dimensions are 22.8 x 8.2 x 12.2 inches, and each package weighs 9.9 pounds. I have a total of 1000 packages, which I plan to ship in 250 boxes (with 4 items per box).

Could you please provide any advice or solutions for this issue?

@Seller_1KYLYkgAlu4xX@Seller_FJwyF3iu5qxUY

I am kindly looking for some Amazon assistance on a customer theft issue. This customer has now committed theft on 2 different orders.

1) Last year this customer purchased $200 of Christmas decorations from our business.

2) Upon receiving the item they claimed the some of the contents were missing from the box.

3) The mailed it back for a refund.

4) I made a note of the issue in the customers order, as I suspected them of theft.

5) This year the same customer, placed another order for the SAME Christmas decorations.

6) As I had made a note of the issue the previous year, I decided to be extra vigilant when sending the order.

7) I personally verified the contents of the package, photographed the contents, photographed the item on a scale, along with the weight and shipping label.

8) I then mailed the customer the item.

9) 24 hours later they AGAIN Claim that some of the contents are missing, and have started a return request.

This customer clearly broke or lost part of their decoration from last year, ordered yet again a new one, stole what they wanted, and is trying to steal and get a full refund. I am about 10 seconds away from sending this customer the NASTIEST e-mail ever, and filing a police repost.

Please assist in stopping these scumbag losers. I have had ENOUGH...honestly.

Just asking for real guidance to stop this loser from stealing from me

I am very new to Amzon seller central and thought about selling some generic items. I have mostly dealt with ebay but sales were so low I could not afford expenses. I have had no sales here on Amazon for weeks so decided to run some campaigns.

My question to all sellers :

Do we really need to run campagins to get sales or does it work like ebay where you can set percentage and ads still come up.

If I am selling differnet colours of products do I have to run ads group and add all colours to campaigns

By now I am spending more on ads then even getting sales.

Please can someone guide.

Thanks :😊

I received a trademark/logo infringement notice weeks ago and the ASIN was deactivated. It was a very high selling item. I provided the LOA from the brand. Then I was told it was not listed correctly (was listed as Generic) and needed to be listed as the brand name. So I tried to do that, but was not allowed by Amazon. The LOA also referenced I was allowed to sell, advertise and list the specific ASIN, too. Keep in mind the ASIN was created years ago when the Amazon TOS required the use of the brand "Generic" for this ASIN. All of this was explained numerous times and I am in the circle of chaos with support. The brand approved me to sell the specific ASIN in the LOA as well. I just want the ASIN reinstated as it was a huge seller. I don't want to create a new listing. I know this is possible. Please, look into this case for me. ID 16836429821 Thank you

Wanted to see if any other sellers out there feel like it is worth selling outside the US with Amazon. I feel like every time I decide to expand beyond the border, I get punished for it. The small, barely single digit increase in profits generates about 80% of all headaches. Mexico and other central/South American orders rarely ever result in a successful sale - either never gets there, or customer complains for a refund(usually due to shipment arriving late or not at all). European paperwork and tax hurdles make it difficult to turn a profit, and then this year Canada Post decides its a great idea to go on strike for Christmas. I have turned off everything except the US, just not worth the trouble to me - wondering if others have done the same. Happy Holidays!