Welcome to Seller Forums

I used Amazon labels with OTR protection for all my deliveries, but my account says it's at risk deactivation for OTR (on TIme Delivery Rate). When I contacted customer service, they told it was because I did not check a box that mentioned automated one-day handling I have since checked the, but this is an unfair health ding that I have to see as a new Amazon seller. I have shipped items immediately, followed Amazon instructions, and used Amazon labels, so my account should not reflect a warning. Customer service was not understanding and could not remove the note from my account. I understand it won't actually affect my account, but it wasted my time, and it's upsetting to see it on my dashboard every time I go to it. Amazon should not guarantee OTR protection before I purchase a label when it's not a protection as stated. Terrible technicality.

I am having issue with my bank account verification since December 4, I have submitted 4 bank statements it has my name, my address and my account number, but unfortunately still not verified.

I have emailed, called, and chatted trying to find a solution, but nothing never happened instead I kept receiving email saying to resubmit the verification and I did. After a few hours I received the same email again.

Yesterday I received an email saying " we could not complete the verification. As a result, your case will be closed, and your account will not be activated". I NEED HELP!!! I don't want my account to be closed.

Please someone help me resolve this issue

Case ID

16847374501

16780256191

Thank you in advance

The scrolling is very jerky making it difficult to view the page. I tried it on both Firefox and Chrome. Disabled ad blockers, cleared the cached. Same thing. Never had this problem. It started a couple of days ago.

Sales blackouts are back, this time lasting five hours when nothing happens at all. Not only is this the worst season of all time, but we are paying more advertising than ever. We work constantly now, constantly monitoring the account and answering customers' communications as fast as possible.

But if Amazon people don't do their part, what is the point? Unless how some sellers point out, this is exactly the result they want.

Hello,

We lost Featured Offer Eligibility of some categories and ASINs, for example:

B0DP978WNP

B0DQG2CTNN

B0CY4LFW96

B0D1Y1LGLD

B0D1XFN78X

We opened a case but the problem is still unresolved, case ID: 16855218681.

All health indicators are now within a reasonable range and we will also do our best to maintain it.

As sellers on Amazon, we can only seek help from Amazon. Although our previous attempts did not yield effective results, this is the only way.

We need the Featured Offer Eligibility for these categories and ASINs to meet our customers' needs and provide sales revenue.

Please help us, thank you. @Seller_GEZPMc4CeQfh6

I had a customer refunded an $168 food product order claiming damaged by Fedex. It arrived non-damaged as per photos by Fedex. The item is non-returnable so apparently they don't have to send it back to me?? And yet it is in good condition. And no fedex insurance was available on the shipping form. Amazon should reimburse me as the customer claimed a false thing and the item is non-returnable. I filed a Safe-T claim and was denied. I had it sent thru Amazon and was Safe-T Claim eligible. Why am I eating that cost when it's Amazon's fault?

@Seller_guPeMXBrBxqyU

Bought Amazon Buy Shipping for order, shipped a day early, was delivered late by USPS, "says" it's covered as per the rules and the display on the order page.

OTDR hit because it was late.

I know it is only a 14 day hit, but, you guys need to do better.

Case# 16802899841

Between the dates of March 2023 to May 2023, our sessions, views, and impressions literally dropped in half. As you can see in these graphs, from March to April looks like a cliff drop as all views massively fell. They have then continued this trend up to the current date, continually yet slowly, falling and trending down. It seems that this has been effected with both organic sessions and ppc sessions. Before the month of March 2023, all sessions, views, and impressions remained consistant within a relatively tight range. Here is the session difference for each month from March to May:

All Sessions:

March: 49,311

May: 26,174

PPC Impressions:

March: 4,438,526

May: 2,144,437

I understand that everything is always changing on Amazon; competition, bids for words, what you sell, traffic, etc. However, there is NO reason for a massive massive and continuing drop like this unless there is something wrong with our store, and we are doing something wrong. Or unless, it is by design on Amazon's part. It is SO bad that at this point we will not be able to stay in business if we cannot find a solution. I have opened a case, but I am getting nowhere with seller support. I am getting canned responses and these things are above their skill level. Before we get a canned response about optimizing ads, A+ Content, making listings better......we have done and spent the whole year working on these things, and it's only gotten worse. Our ads have been consistant with even adding more and higher cost per clicks.

I really desperately need a Mod to please escalate this case to somebody at Amazon that truly understands these things and can take a real and deeper look into it. I sincerely thank you for any escalation help on this.

@Seller_khUF6HPR2AHxu @Seller_s3amN64nZ4y9V @Seller_ovM5p622oIbGp @Seller_8hQgfj6OVZYse

@Seller_7e4TizkSOVtBf @Seller_RsATYbG9XP0HP @Seller_GEZPMc4CeQfh6 @Seller_zukQNO61PzGck @Seller_l7Jtck9jxnEA0 @Seller_t9kvdr2yixQej @Seller_PIHyltK09pbl3