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We have all our shipping templates set to SSA Enabled, and under General shipping settings it says that Automatic Handling time is active. I always use Buy shipping. Always ship on or before the required shipping day. Only use a shipping service that is "OTDR protected". Yet we are getting no protection at all.

Around Christmas, shipping is a nightmare as far as late deliveries. But I am at 91.5 percent, and am wondering what will happen when I go below 90 Percent. Can anyone help me to figure out what I am doing wrong? Perhaps if I ship a day before the deadline, it causes the OTDR protection to fail?

Is there a Mod that can look at our shipping account and at least explain to me what I need to do to actually be protected from late deliveries? I am doing everything that is required as far as I can tell. Thanks in advance for the help.

I am stuck in a loop with an inactive account message, but listings are active on Amazon.

"You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."

I have updated the credit card, even though the one that was active on the account is not expired and has been active for ages.

I can access everything within the account settings pages (tax information, account info, etc), but if I try to access anything else, I get the account inactive message. I also haven't received any emails: No you need to update the CC emails or you need to redo SIV emails, and zero performance emails. I tried to open a case directly with support, but the loop won't even let me access the Help dashboard.

I enabled vacation mode just now to prevent any orders coming in while this problem persists. Thankfully, I was able to do that at least.

@Seller_4GjtS9k0cnHHv- perhaps you or someone else who monitors the forums can help with this?

What is it with Amazon stating after careful review? I do not see a careful review when we are falsely accused of selling pesticides and then will not listen. We sell a natural product for wool carpeting that that has turned brown under certain conditions. Wool can not become over wet and so we apply a 5% solution of white vinegar and 95% distilled water using a roller ball applicator. This corrects the browning effect with out over wetting the carpet. It is abundantly clear that a live person does not read our product details.

We have been selling this product for about a ten years to Amazon.

Suddenly it is listed as search Fix listing issue. When I click request approval it says that they are not accepting applications at this time.

Unfortunately the seller support is not able to help. I needed to request access from the brand. I did and contacted the brand, they They say that Amazon does not give us the opportunity to submit an application.

ID 16931606941

What are my next steps? Has anyone encountered this specific issue?

Amazon is asking me for supplier invoices because they believe I was selling "inauthentic products" and this suspension happened 4 years ago.

Amazon is asking for invoices for the products within the last 365 days but the suspension happened over 4 years ago. I am a dropshipper and these products are sold by countless sellers on Amazon. Why is amazon being so difficult?

My account was set to inactive due to dormancy. I wanted to send more products in now but I can't get it to reactivate. There is a reactivate account link but only transfers me to a page to update my payment, which I did. I added a new credit card but no option to revalidate my identity. I added a new credit card but still nothing. I tried to use the contact us now option but cycles me back to the update payment option. I hit a brick wall on trying to reactivate my account. I have tried logging out and back in and used another browser, but still nothing.

I have a number of products that have color options, yet when I see my products in search it doesn't indicate that there are other colors to choose from. I see competitor products with circles under the product image indicating there are other colors but not on my products. Would anyone know why the other color choices for my products don't show up in search?

I am facing an issue with listing products on my Amazon seller account. The message Account does not qualify is appearing and I am unable to list my products. Additionally I have noticed that the "Not Available" status is appearing for certain products.

I would kindly request your assistance in resolving this matter as I am eager to start selling on Amazon. Please let me know what steps I need to take to ensure that my account qualifies for product listings and that the Not Available issue is fixed.

I tried to add products but the page shows " your account does not qualify". I have contacted to seller support but received no solution.