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My requirements for ungating a brand/listing have drastically changed, specifically the amount of units needed for purchase. All new and past applications for listing a product, now have a requirement of 100+ units purchased to ungate the brand.

The older applications 2+ weeks ago that required a 10 unit purchase, now require 100. Why has this requirement changed to 100?

Is this punishment for missing a meeting on January 13th with my Amazon rep? I was working one of my 2 main jobs, and had to stay late.

These changes eliminate my business from purchasing pallets from my sources that always have quality brands, but some of the lots might not be available in increments of 100 unit or more.

I finally start moving some bulk, and now the system reverts me back to beginner status?

I am reaching out regarding an unfair and incorrect one-star feedback that was left on my account, despite my timely fulfillment of the order. The customer falsely claimed they never received the package, but according to UPS tracking, the package was delivered one day early. The feedback is completely misleading, yet Amazon refuses to remove it.

Amazon claims they only remove feedback in specific cases, but why should sellers be held accountable for carrier issues or customer dishonesty? The feedback falsely states that the package was never received, even though tracking confirms otherwise. Moreover, the customer falsely claimed they were unable to contact us, yet we never received any messages from them.

I submitted a request for removal, and got a response with an automated message stating they will not remove the feedback. This is unacceptable—as sellers, we rely on fair treatment, and feedback like this damages our reputation despite us fulfilling our obligations.

I urge support to look into Case ID: 17103164451 and ensure that sellers are not penalized for factors beyond their control.

hello everyone, I can’t believed this happened to me but I got section 3 last night. I have 1000 point on my account health and 500 5 star reviews on my account, and have been selling since 2019. I always purchased thru the legit distuburor / brand directly but for some reason … still got the section 3.

On the email . It keep saying

True RO retraction for the RO , but there is not showing any ASIN or brand they are asking, and when I appeal by explain myself , there still no proper answer of how to deal with this , even on the phone associate they say they don’t see anything on theirs end.

I did accidentally log in to my other Amazon account ( personal one that I used to purchase) that one had inactive seller account access too cuz back in the time it was very quick to set it up but that account was inactive and never sells, But when I try to explain to Amazon they still reply with the same image

True RO retraction for the RO

I have all the bill due in 2 days and can’t believe this is happening after 5 year of selling … any recommendations or suggestions will be much appreciated

The customer purchased the item without reading the description and mistakenly believed it included a bike. I provided images from the listing that clearly states in multiple places it is a sticker kit. and not a $5000 bike! As this is a custom-made item, we do not accept returns. The customer then accused me of being a scammer and has now left a 1-star review, falsely claiming that I was harassing them!!

Contacted customer service , was advised to report the feedback, i explained that the AI is just looking for keywords and is useless, as expected the ai refused to remove the feedback, appealed the decision to be told that's the customer opinion and they wont remove it.

So apparently customers can just make false accusations that are damaging to myself and my business and they just don't care. Anyone with a brain can just read the messages between myself and the customer to see this is clearly false, its beyond a joke now amazon

Between the shocking customer service and amazon AI messing about with listings all time , I'm about to pull the plug on it

Another seller, TEAYIR, has managed to get their name on my listing as the seller for ASIN B01L26VUJA since I last restocked my inventory on December 17. I only discovered this when I tried to restock my inventory. I can neither view my listing nor restock inventory as long as it is listed under their name. I can show restock shipments for months, notices from Amazon to me about sales and restock reminders, I have the FBA shipment records as far back as they go, but I cannot restock because they are listed as the owner. I have been the owner of this listing since 2016 and this has not happened to me before, but just looking at the forums, this is happening all the time to other sellers. This is my only FBA item and whenever a sale is made, it is shipped from me and my company is listed on the listing as the shipper. I have filed 3 separate policy violations (Policy violation case numbers: 17073872631 17068952891 17057582401) and spoken with Amazon customer support, chatted, and emailed and no one will fix this. They just pass me on to some other complaint department. There is even a category for "listing hijack." If Amazon knows this is a very common problem, why is Amazon so slow to respond to fixing the accounts of all of us sellers who have hijacked listings?

My account was deactivated after there was a request to provide proof of identity, I submitted a bill as proof with my name and address on it and Amazon has now said that there is a critical violation for fraudulent/deceptive business because of the submission of the bill. Amazon now refuses to review any of the other document with my name and business information.

@Seller_guLNtDGZuva40 @Seller_SBIjJooGeXSQ6@Seller_c2KLMXKhUYF3u @Seller_DNQA7tfAOJG6T@Seller_l3eCP9f1PtJXC @Seller_pAPBCLhysbW5T

I have noticed that Amazon has automatically updated the second image on my listing with an AI-generated version that does not accurately represent my product’s quality. This change was made without prior notice, and I am unable to locate or modify this image through Manage Inventory or the Edit Listing section. Additionally, I have not received any updates regarding this sudden change. I request your assistance in removing this AI-generated image and restrain old high-quality product image. Please provide a resolution at the earliest.

@Seller_zukQNO61PzGck@Seller_l7Jtck9jxnEA0

Two ASINs were incorrectly flagged as "adult products" and disappeared from search. After contacting seller support, they acknowledged that both ASINs were "already correctly classified as non-adult products" but that "the ASINs [have] block from all product search which is causing the search restriction" and that they've submitted a request to remove the restrictions and to allow up to 72 hours for changes to take place.

After 72 hours the restriction still was not removed and neither ASIN was searchable. I reopened the cases and was again told that a request to remove the restrictions had been submitted and to wait 72 hours for the restriction to be removed but still nothing has changed. CASE IDs: 17105477761, 17059882151

Is there a way to get any help with having the search restrictions removed on here?

A customer falsely claimed we sent a used drill, left a negative review, and then returned a completely different product (which we have never sold) to receive a full refund through Amazon’s system.

We have:

- Reported the fraudulent customer (no action taken).

- Requested feedback removal (denied).

This is clear fraud, yet we keep receiving only automated responses. Please remove the false review and protect our business from further harm. Please remove the false negative review rather than another automated response, as we are exhausted from receiving unhelpful generic replies. There must be a way to address such blatant fraud, and we trust that Amazon values fairness and seller protection.

Please escalate this issue for a fair resolution.

CASE ID 17083463351