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Hi,

I’m a new seller planning to ship a bulk order from China, and I have a couple of questions:

Does Amazon accept direct shipments from suppliers in China?

If I’m ordering around 1,000 units, do each of them need to be individually packaged and ready for shipment to customers, or can the supplier pack multiple units into larger boxes? In that case, how does Amazon handle shipping individual units to customers?

Also, any advice or tips for a new seller would be greatly appreciated!

Thanks!

Hi Team,

We submitted multiple cases regarding FBA lost inventory reimbursements but have not received any responses yet. A total of 58 cases are still pending reply from Amazon.

for example, case id 16472930781 is 90 days old and we didnt get any response.

Could you please assist us in resolving this issue?

Thank you for your support.

What has your experience been like? It's almost always the cheapest option but I'm hesitant to use the service.

Please explain to us why amazon is holding funds past the 7 day after confirmed delivery day. I have literally given CS rep's dozens of transaction numbers were weeks have gone by after confirmed delivery and amazon is not paying funds out. Not one CS rep on chat, phone call, or email can explain this. What gives?

Hello Amazon Seller Support Team,

I'm reaching out to report a potential violation of Amazon's Community Guidelines in a Vine Voice review on my product page, which reads:

"5 Stars

5 tries and amazon would not port my review - a simple 2 sentence review. I don't get it."

Upon reviewing Amazon’s guidelines, I believe this review may be subject to removal for the following reasons:

1. Not a Product Review: This review reflects the reviewer’s frustration with the Amazon review process itself, rather than providing any feedback on the actual product. As it stands, it offers no value to prospective customers who are looking to understand the product’s quality, performance, or features.

2. Irrelevant to Product Experience: Although this review was submitted by a Vine Voice customer, the content does not address any aspect of the product itself. This could mislead other customers, as the rating reflects the reviewer’s experience with Amazon’s system rather than with our product.

I believe this review is not fair to us as a seller, as it doesn't give prospective customers meaningful insights into our product.

Here are the steps we've taken so far:

- We reported this review via the "Report" button on the review page.

- We also emailed community help twice, specifying the review location and outlining why we believe it does not meet Amazon's guidelines.

Despite our efforts, the review has not been removed. Any insights or additional steps we could take to ensure a fair and guideline-compliant review display would be greatly appreciated.

Referring to the forum post, "So you want to remove a customer review?" we understand that if a reported review still remains despite violating guidelines, a follow-up thread is permitted to seek further support. Under these circumstances, I respectfully request this review’s removal to help protect our listing from further impact.

Thank you very much for considering this matter. Please let me know if further information is needed.

Kind regards,

Hi Sellers,

A few weeks ago I received a email that read "Hello seller,

Your Amazon Seller account was deactivated under Section 3 of the Amazon Services Business Solutions Agreement and the Unsuitable Inventory Investigations Policy. During this time, you may be unable to create removal orders for your inventory present in Amazon Fulfillment Centers, and funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":

https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

For more information, go to "Amazon Services Business Solutions Agreement"

https://sellercentral.amazon.com/help/hub/reference/external/G1791

For more information, go to "Unsuitable inventory investigations policy"

https://sellercentral.amazon.com/gp/help/H4YYXNDRW9BSZEN

Why is this happening?

We have taken these measures because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store."

After receiving this I submitted a few invoices and proof of my products being authentic. I received a email more than a week later saying "

Dear seller,

We received your submission but we are unable to reactivate your account. We observed that you have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to verify your supply chain. As a result, your account will not be reactivated and we will not release the associated FBA inventory under investigation"

I never altered these documents and I made sure to follow up with a lengthy explanation of how I source and ship products with way more invoices and shipping confirmation and even bank statements. Does anyone have any advice of anything further I can do? Can a moderator please look into my case because my livelihood relies on amazon and I need this account back it's been nearly a month with no pay! Thank you so much everyone.

Here we go again. I opened a case (16658629551) regarding ASIN B00SFNJH4O, a Lenox Ballerina ornament. This item is discontinued so it may or may not have active offers at a given time. For some weird reason it's included as a variation with a couple other (completely different) Lenox ornaments, including a pair of skis, and a Jolly Santa. (Typically Christmas ornaments have their own pages, not being variations, so I don't know what's up with that.)

The problem is that the image is incorrect; it shows the pair of skis, and not the ballerina. (If memory serves, I believe it was correct when I added my offer, I think I would noticed otherwise. And the skis also show up as the main image for the Jolly Santa; there is an active offer there too and I suspect that seller doesn't even realize it.)

When I opened the case, I actually spoke to an agent, thinking that might make a difference in the quality of response I got. The agent seemed to completely understand the problem, but of course did not have the tools to fix it himself, so had to forward it to another team. The reply that I received today was that Amazon determined that the image was "an accurate representation of the product." In what universe? How can anyone look at that image and say, "Oh yeah, it's a quality image of a pair of skis and therefore perfectly appropriate for this ballerina ornament? You, seller, are obviously an idiot."

I'm assuming the original image is still somewhere in the back end and is being suppressed somehow. I would say that out of all the cases I open to get help fixing different things, only 5% ever result in a positive resolution. Most do not.

My competitor issued a full scale assault on every product I carry starting in December of 2023. They ordered multiple products for the sole purpose of leaving negative ratings, reviews and videos. One of the reviewers is even the CEO of the competitor!!! I have issued dozens of cases with nothing other than "transferred to another Amazon team." IS THERE ANY CLASS ACTION LAWSUITS AGAINST THIS BULLYING ACTION SINCE AMAZON HAS ALLOWED THE REVIEWS TO REMAIN AND DONE PERMANENT DAMAGE TO MY COMPANY?