Hi Sellers,
A few weeks ago I received a email that read "Hello seller,
Your Amazon Seller account was deactivated under Section 3 of the Amazon Services Business Solutions Agreement and the Unsuitable Inventory Investigations Policy. During this time, you may be unable to create removal orders for your inventory present in Amazon Fulfillment Centers, and funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
For more information, go to "Amazon Services Business Solutions Agreement"
https://sellercentral.amazon.com/help/hub/reference/external/G1791
For more information, go to "Unsuitable inventory investigations policy"
https://sellercentral.amazon.com/gp/help/H4YYXNDRW9BSZEN
Why is this happening?
We have taken these measures because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store."
After receiving this I submitted a few invoices and proof of my products being authentic. I received a email more than a week later saying "
Dear seller,
We received your submission but we are unable to reactivate your account. We observed that you have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to verify your supply chain. As a result, your account will not be reactivated and we will not release the associated FBA inventory under investigation"
I never altered these documents and I made sure to follow up with a lengthy explanation of how I source and ship products with way more invoices and shipping confirmation and even bank statements. Does anyone have any advice of anything further I can do? Can a moderator please look into my case because my livelihood relies on amazon and I need this account back it's been nearly a month with no pay! Thank you so much everyone.
If you submitted documents you downloaded off a website, they likely contain metadata Amazon didn't like. Is that what you submitted?
That may not be the entire issue but if that's what you submitted, those won't make it past the bot.
Hi Sellers,
A few weeks ago I received a email that read "Hello seller,
Your Amazon Seller account was deactivated under Section 3 of the Amazon Services Business Solutions Agreement and the Unsuitable Inventory Investigations Policy. During this time, you may be unable to create removal orders for your inventory present in Amazon Fulfillment Centers, and funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
For more information, go to "Amazon Services Business Solutions Agreement"
https://sellercentral.amazon.com/help/hub/reference/external/G1791
For more information, go to "Unsuitable inventory investigations policy"
https://sellercentral.amazon.com/gp/help/H4YYXNDRW9BSZEN
Why is this happening?
We have taken these measures because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store."
After receiving this I submitted a few invoices and proof of my products being authentic. I received a email more than a week later saying "
Dear seller,
We received your submission but we are unable to reactivate your account. We observed that you have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to verify your supply chain. As a result, your account will not be reactivated and we will not release the associated FBA inventory under investigation"
I never altered these documents and I made sure to follow up with a lengthy explanation of how I source and ship products with way more invoices and shipping confirmation and even bank statements. Does anyone have any advice of anything further I can do? Can a moderator please look into my case because my livelihood relies on amazon and I need this account back it's been nearly a month with no pay! Thank you so much everyone.
Hi Sellers,
A few weeks ago I received a email that read "Hello seller,
Your Amazon Seller account was deactivated under Section 3 of the Amazon Services Business Solutions Agreement and the Unsuitable Inventory Investigations Policy. During this time, you may be unable to create removal orders for your inventory present in Amazon Fulfillment Centers, and funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
For more information, go to "Amazon Services Business Solutions Agreement"
https://sellercentral.amazon.com/help/hub/reference/external/G1791
For more information, go to "Unsuitable inventory investigations policy"
https://sellercentral.amazon.com/gp/help/H4YYXNDRW9BSZEN
Why is this happening?
We have taken these measures because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store."
After receiving this I submitted a few invoices and proof of my products being authentic. I received a email more than a week later saying "
Dear seller,
We received your submission but we are unable to reactivate your account. We observed that you have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to verify your supply chain. As a result, your account will not be reactivated and we will not release the associated FBA inventory under investigation"
I never altered these documents and I made sure to follow up with a lengthy explanation of how I source and ship products with way more invoices and shipping confirmation and even bank statements. Does anyone have any advice of anything further I can do? Can a moderator please look into my case because my livelihood relies on amazon and I need this account back it's been nearly a month with no pay! Thank you so much everyone.
If you submitted documents you downloaded off a website, they likely contain metadata Amazon didn't like. Is that what you submitted?
That may not be the entire issue but if that's what you submitted, those won't make it past the bot.
If you submitted documents you downloaded off a website, they likely contain metadata Amazon didn't like. Is that what you submitted?
That may not be the entire issue but if that's what you submitted, those won't make it past the bot.
If you submitted documents you downloaded off a website, they likely contain metadata Amazon didn't like. Is that what you submitted?
That may not be the entire issue but if that's what you submitted, those won't make it past the bot.