Welcome to Seller Forums

I got an order, sent the customer a version of a product that was in the picture. Customers says it's a different product, because she ordered a blue one, but she got a red one.

Well, she is right, because on the listing page it is a blue product, but on the order page it is RED! Why would Amazon switch the picture only for the order page? It makes no sense!

The customer filed a return, Amazon refunded her without asking me. Now I'm out of the product, and out of the money too, even though I made no mistake. Amazon made a mistake. Amazon had a bug for that listing and punishing me for it? I just opened a case, but it's really weird.

Anyone had this issue before? :-/

It's getting to the point where it's not sustainable anymore. Within the past year, Amazon has constricted profitability and growth to where it's just about a complete standstill. After all calculations are done, pretty much working for free now. They've made it where you can't survive or thrive on their platform without giving them a minimum of 50% of sales. They've done this by hiking up fees, and making it where you have to spend heftily on ads. And if not.....minimal sales and visibility. They've made products harder to find by relevant organic search. It's gotten crazy, it's too much for what it's worth now.

It's really unfortunate, as we've been in business for almost 20 years. Amazon has almost 40% of retail market share, possibly more by this year. A LOT if not most retailers rely on them to stay in business. For the 1st time in 20 years..... about to throw in the towel. We have to price our sh#% higher than we want to just so we can pay all the fees, and the pay to play tactics. It's really really crappy on Amazon's part to do this to sellers. It's really really crappy that they do this to their customers.

Order number: 114-1529083-1672209

Case ID 16681905841

Looking for help to appeal an OTDR defect - Seller support incorrectly said we do not have SSA enabled - which we do. If you look at the order page, it does say "OTDR Protected" - we are not sure why this appeal was denied. Hopefully a mod can look into this and shed some light on why or even reverse the decision if seller support was indeed incorrect.

Hello and thank you for your time and help, just looking to get some input here.

We had an offer removed reported as "counterfeit without a test buy" and after submitting documentation to Amazon it was reinstated but now it has been taken down again so we are waiting to see if it's going to be reinstated again or not. You never know with Amazon of course so it's a bit frustrating.

The competing seller removing our offer freely admits that he is not the brand owner but the only "authorized reseller" of the product.

From my understanding this is not correct, a brand owner can tell us that they don't want us selling their product under certain circumstances but not an "authorized reseller" just trying to keep the listing all to themselves. Please correct me if I am wrong on that. Also never knew an offer could be removed twice even after you prove the authenticity of it.

Problem with USPS Ground Advantage (Less than 1 lb) being flagged as Late Delivery Risk even though the same service was used to calculate Delivery Promise with a ship date of today. We have this happening on over 100 orders today. One example is 114-5418683-6780248, because of this we are not able to print the labels through Teapplix our 3P Shipping Label service. Again, we have over 100 orders with this happening on today all with ship date of today 11/15 so this is very urgent. If we're trying to use the same service as used for the delivery promise, it shouldn't be flagged as Late Delivery Risk.

@Seller_RSwABJNHpHnEZ @Seller_nS0jcFQNDLG3e Case ID: 16669856361, We've opened a live chat case this morning, but I'm sure it's going to be above their head. Can you please get involved as this is urgent with all these having ship date of today

?

Anyone else suddenly getting Late Delivery Risk on Ground Advantage Shipping today? I have all 14 out of 20 orders for this morning suddenly showing Late Delivery Risk instead of the Claims Protected and OTDR Protected. I am using Automated Shipping settings and Automated Handling time.

discussion. Its been 6 months waiting for my listings to be approved. I had 800 listings, because they are still under review 400 have been deleted and still not approved. My entire catalog has been affected. 780 listings all use the same battery and the Gcc and test reports all comply and were done before the due date in May. The compliance company was selected through Amazon Services. The numbers show my store is losing 60 percent a month or more in revenue. When will my trademark listings that complied by the due dates finally be reinstated??!!

so the brand for my listing is showing up as “vineen” on the listing page even though the brand has been “E.A. Skin solutions since its creation in 2021. When I try to edit the listing the brand name still says E.A. Skin Solutions so I don’t understand why “vineen” is showing up on the Amazon product page. I have contacted seller central many times but they don’t understand I’m not trying to change a brand I simply want the product page on Amazon.com to reflect the information in listing page . Can someone help me ??

ASIN : B096QTSJC4

GS1 UPC code : 195893131471

Hijacker brand name : Vineen

Your brand name : E.A. Skin Solutions

Case Number - 16665333831

USPTO registered : Yes

: @Seller_RSwABJNHpHnEZ please escalate

Amazon portrays itself as a global platform for entrepreneurs, yet it seems increasingly apparent that sellers from Pakistan are being unjustly targeted and excluded. The level of scrutiny, baseless accusations, and abrupt account deactivations without clear explanations reflect a pattern that feels more like monopoly enforcement than fair business practices.

For sellers like us, who have invested significant resources to comply with Amazon’s requirements, this treatment is demoralizing and discriminatory. We are not asking for special treatment—just fairness. Why are Pakistani sellers facing disproportionate challenges compared to sellers from other regions?

It’s high time Amazon lives up to its claim of being an inclusive marketplace and stops creating unnecessary hurdles for sellers from countries like Pakistan. Monopoly has no place in a platform that thrives on the success of small businesses.

Let’s demand fairness and transparency. Have others faced similar issues? Let’s discuss and make our voices heard!