Amazon is asking for me to submit documents from my supplier from the past 365 days. But this Amazon account has been inactive and I never had a supplier. I wrote a pretty decent statement as to why I didn't have this information and went ahead and submitted it. Amazon came back and said that I "Didn't supply enough information to address the issue" I do not have any inventory in stock.

The reason I need this account activated is because I have a second account that has now been deactivated because of this account. What should I do?

Thank you guys!

E

I am Ayla  from YANIBEST, a brand has been committing to providing customers with high-quality products and fine services for 9 years on Amazon. However, we have recently noticed that some other merchants maliciously sell low quality and counterfeit products in our page which do not match the description in our page, resulting in some negative reviews that do not match our products. This really makes our customer confused and leads to a poor customers' shopping experience.

If need some specific evidence, please contact us.

We specifically ask for help, hoping that Amazon can intervene and investigate this issue.

We hope that Amazon can help us delete these negative reviews for the following considerations:

1.Affecting customer experience: Comments that do not match our products can mislead consumer purchasing decisions and affect Amazon's customer experience. This violates the first article of the Amazon Seller Code of Conduct: Provide accurate information to Amazon and our customers at all times

2.Unfair competition in marketplace: These malicious selling behaviors have deliberately undermined the brand reputation YANIBEST has been striving to maintain by providing quality products and services. This violates the second article of the Amazon Seller Code of Conduct: Act fairly and not misuse Amazon’s features or services. Amazon established the "Sell Yours on Amazon" to improve the customers experience and promote healthy competition among sellers, but these merchants' malicious selling behaviors deviate from Amazon's original intention.

3.Reviews inconsistent with reality affecting sales: Negative reviews that do not match the product lead to a lack of customer trust in our brand, affecting our conversion rate, damaging the interests of both us and Amazon.

Here are our two requests:

1.We request the Amazon team to investigate this issue and help us delete these negative reviews caused by malicious selling behavirs, so that consumers can obtain the most accurate and credible product information.

2.In order to protect the fair competitive market environment of Amazon and prevent merchants who operate in good faith from being affected by malicious competition, we hope that the Amazon will increase the review of Piggyback sell in the future, strictly evaluate the qualifications and reputation of reselling sellers, and strengthen the control over product quality and sources to ensure that follow-on selling products have the same quality as genuine products.

We believe that Amazon has a firm belief in maintaining a fair, transparent, and credible shopping environment. We look forward to your reply, let us work together to create a better shopping experience for our customers.

Please my account was deactivated, and I need help in fixing it. Amazon sent us the warning below and we submitted the required documents within 72hrs but it was deactivated. So I am in need of help , if there is anything I am missing.

Hello,

Your account is at risk of being deactivated due to repeat violations of our Intellectual Property policy. Your account may be deactivated if there are repeat violations of any given policy, although your AHR score may not be impacted. Please reference the repeat violations listed below. In accordance with Section 3 of the Business Solutions Agreement, your Amazon seller account is pending deactivation within 72 hours unless you successfully address these violations.

https://sellercentral.amazon.com/help/hub/reference/1791

Why is this happening?

There are repeat violations of our Intellectual Property policy related to your selling account. To learn more about these policies, please visit the following pages:

-- Intellectual Property policy:

https://sellercentral.amazon.com/gp/help/external/201361070

-- Repeat Policy Violations policy:

https://sellercentral.amazon.com/help/hub/reference/G200205250

How do I address this issue?

To avoid account deactivation, follow the instructions in the banner at the top of your Account Health page and appeal through the Policy Compliance dashboard:

https://sellercentral.amazon.com/performance/account/health/policy-warnings

Is your account at risk of deactivation in error?

If you believe that the repeat policy violations are incorrect, submit evidence or documentation demonstrating that your account has not violated Amazon policies and we will investigate your concern. You can do this via the Account Health page as specified above.

What happens if I do not send the required information?

If the repeated violations are not successfully addressed within the next 72 hours, your account will be temporarily deactivated.

We're here to help.

If you have questions about this policy, contact us:

https://sellercentral.amazon.com/cu/contact-us

Date: August 17th, 2024

ASIN: B0CV5V21W6

Name of rights owner: RAV4

Infringement type: Trademark

Date: August 26th, 2024

ASIN: B0DF919R77 B0DF92TYVG B0DF93DVTL B0DF8SST7N B0DF93SP85 B0DF8LD6XQ B0DF8TTQL1

Name of rights owner: NISSAN, F-150, Ford, Buick

Infringement type: Trademark

Date: September 3rd, 2024

ASIN: B09M92FFRX

Name of rights owner: Westar

Infringement type: Trademark

Date: November 27th, 2024

ASIN: B0C47D18S5

Name of rights owner: KENWORTH

Infringement type: Trademark

Date: December 4th, 2024

ASIN: B09M92Z9MY B09M947ZV7 B0D7W8636W B09M92MMFF

Name of rights owner: Westar

Infringement type: Trademark

Date: December 10th, 2024

ASIN: B09M7N651X

Name of rights owner: Toyota

Infringement type: Trademark

Date: December 18th, 2024

ASIN: B0DF94JQBL

Name of rights owner: Chrysler, DODGE

Infringement type: Trademark

Date: December 24th, 2024

ASIN: B09M919SSZ

Name of rights owner: Westar

Infringement type: Trademark

Hello Our US seller account just got deactivated due to not submitting DAC7, but we aren't even able to submit DAC7 because it only applies to EU stores, WE ARE A US STORE. I previously made a case to support asking them why we are being asked to provide DAC7 and they assured us to ignore it and it would go away BUT LOOK WHAT HAPPENED; WE GOT DEACTIVATED. WHAT IS YOUR PROBLEM?

We currently have inventory stuck in Amazon’s fulfillment centers, and due to the deactivation, we are unable to access or manage it. I have already opened a case regarding this issue, but the response from the support team has been vague, repeatedly stating that the matter is still under internal review, with no timeline for resolution. I’ve been waiting over three weeks for any meaningful update.

Look at the image I attached below, even when we click on it to provide information it says "This page does not apply to your selling profile" Please reactivate our account ASAP, is Amazon broken or what?

As a new seller on Amazon, this experience has been extremely discouraging. I am under significant financial and mental stress due to this prolonged and unexplained delay, and I urgently need clear guidance and swift resolution.

Please review our case urgently, correct this error, and reinstate our account so that we can continue operating our business without further losses.

CASE 17492710581