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Hi there, I had a few items that were approaching long term storage fees so the products had an automatic removal and were sent back to me. Is there an amount of time I need to wait before I can resend the items in and do some re-branding? I tried to create a shipment with the items that were removed, but it is limiting my quantity, and the limit is super low. I would like to continue selling these products without making brand new listings

我的账户被停用，消费者法案身份验证没有提交入口，无法上传资料通过消费者告知法案。第一次身份验证被拒了，但是我的营业执照是正常的，也没有更换主体，点击身份验证（重新验证），跳转到了CASE页面。请求得到帮助，帮忙打开消费者告知法案的提交入口，谢谢。

Hi everyone,

I recently launched a brand new product on Amazon, and I used the Vine program to get initial reviews. All of them were 5-star reviews because the product is genuinely high-quality and well-received. However, out of nowhere, I received a 1-star unverified review from someone who didn’t even purchase the product.

This is incredibly frustrating, especially since the product is new and has very few reviews. That single 1-star review has dropped the overall rating to 3.7 stars, which is devastating for a product that was otherwise doing so well.

I wouldn’t have minded if the review was genuine—if a real customer had purchased the product and had a negative experience—but this seems absurd since they never bought it. I also know the rules and can assure you that the product is exclusively sold on Amazon, so there’s no chance they purchased it elsewhere.

What’s more frustrating is that when I checked the reviewer’s profile, I noticed they’ve left multiple 1-star reviews on other products too. It seems like they might be targeting products unfairly or just leaving negative reviews indiscriminately.

I contacted Amazon support to report this issue, hoping they could remove the unverified review. Unfortunately, I was told that nothing could be done about it, which feels incredibly unfair given the circumstances. It’s disheartening that a single malicious review can impact a product’s performance so significantly, and there’s no recourse for sellers.

This feels unethical and is really damaging to the business and the product’s lifespan. A 3.7-star rating is a major hurdle for sales, as most customers won’t even consider buying a product with that rating.

Has anyone else faced this situation? If so, how did you handle it? I’d appreciate any advice on how to approach this issue with Amazon or mitigate the damage.

We have been paying placement fee to ensure we get our inventory placed and secured.

I have shipped 2 separate boxes, and Amazon has just closed the status. Shipment placed @ ABQ2.

Shipment ID: FBA187858SQL, it was shipped on July and delivered.

Shipment ID: FBA1886GPL0H, it was shipped on July and shows delivered on August 2.

Here is the CASE ID:16714016131 and ID 16671760581

I would like to file a complaint against the Children’s Compliance Team member, Uma Mahesh K. My product is clearly intended for adults, specifically elderly women, yet it was wrongly flagged as children’s jewelry. Despite submitting multiple requests for review, Uma Mahesh K did not address the issue or investigate it properly, instead replying with identical template responses every time.

This approach has not helped me as a seller in need, and it feels as though the issues are being ignored rather than resolved. I kindly request that you investigate this matter thoroughly and take appropriate action to ensure that my concerns are addressed fairly and accurately.

Case ID 16711698231

点击账户状况下拉看到监管合规性，进去之后有个开始验证的按钮，但是我点击跳转后显示：

“我们正在验证您的信息

在此次审核期间，我们可能需要您提供详细信息，请查看绩效通知部分并回应与您的“我要开店”账户相关的各项要求。

这项验证最多可能需要 24 小时，在某些情况下最多可能需要 10 个工作日。在此期间，您无法编辑身份信息。”

请问有遇到这种情况的吗？它只给我10天期限，但是现在我什么也操作不了

Hi!

I hope someone can help me.

We have launched an under-desk treadmill that doesn't require a battery to be powered. However, the wireless remote control does have a button cell battery. Prio to launching I have submited a battery-exemption sheet, which I got confirmation from SS that no other action is needed on my end.

Then, after the launch and we enrolled our product to Vine, our listing got suspended due to consumer compliance.

I submitted multiple photos, a test report, and GCC to support our claim that our under-desk treadmill is compliant.

Even then, our listing remained inactive and now we think that the 60 units we enrolled in Vine, we'll no longer be able to get their reviews.

I've opened the following case IDs, and until now, one of the two ASINs remains under review.

16206342461

16353718471

I would really really really really appreciate your help @Seller_zukQNO61PzGck@Seller_8hQgfj6OVZYse

I submitted a brand application then cancelled it because I wanted to change one of the original files I sent in. After cancelling it, it still shows that it is pending review. I need someone from Amazon brand support to manually cancel/accept my cancellation so that I can reapply for the same brand name. It has been almost a month; I've contacted support several times and they tell me to wait until it is no longer pending review. I'm not sure why it is pending review when I cancelled the application myself. Can someone please help me with this? I have products ready to send out and this is delaying the process significantly.

Case ID: 16625549061

This case shows as closed/answered and it says it cannot be reopened. I was not given any indication that cancelling an application would still need to be reviewed. I thought I could just cancel it myself and reapply immediately.

@Danika_Amazon

@Sandy_Amazon

@Blake_Amazon

@Michelle_Amazon

@Tatiana_Amazon

@Micah_Amazon

@Topher_Amazon

@Emet_Amazon

@CR_Amazon

@Jim_Amazon

from Last year my sell gone down almost 35% what happened I don't know and campaign daily out of budget

What should I do