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Welcome to Seller Forums

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BOO! Welcome to the spooky edition of the Listing Lounge for the month of October.

This month gave sellers plenty of crafty content and chilling tales for all to learn and engage with. Here is what was covered in case you missed it:

We started off the month checking in with you (our Listing Lounge guests) to harvest leaves (metaphorically speaking) and fresh ideas of what you want to hear more about in the lounge. @Seller_8hQgfj6OVZYse's post linked here is still collecting ideas if you want to share them with us!

Based on trending topics that have been circling around the forums, our Community Managers have used their spell book to cook up these bewitching articles for you:

There have also been some new announcements and policy changes that have appeared in the month of October that we want you to know about. Feel free to check them out now:

And of course, it wouldn’t be Halloween without a little fun... share a good cackle with us and join our discussions below:

If you are already over Halloween and ready to move on to the holiday season, @Seller_l7Jtck9jxnEA0 is kicking us off with her latest thread called, Miracle on Merchant Street: Reviving Your Selling Spirit. Check it out now!

We hope everyone enjoyed this spooktacular month of content this time around in the Listing Lounge. Feel free to share your thoughts on how you liked our content in the replies of this post.

👻 See you next time! ~ Cooper_Amazon 👻

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CSBA General Adjustment Refunds
by Seller_flFgTCg8S2gzJ

Any mod available to help with this situation? We have the SCBA service ( Is free for Us ) We have Won all the INR refunds ( All of Them, no exception ) for more than a Year now, seems like something weird is happening because suddenly We are receiving refund notifications Under: General Adjustment no more INR's, What kind of sneaky move is this?!!

Amazon knows that We cannot win any Safe T claim if is marked under General Adjustment!!

I'm super frustrated at this point!! seems like We ( Sellers ) always have to lose .

Any mods please We need help with this!!

These are Our Safe t Claim Id's: 33749-53261-9369524, 87416-45205-1261154 and 90581-09297-8598522.

Thanks!!

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I am working with a brand directly and with their permission, I have created some listings for them. The brand looks to be brand registered but does not have a storefront. The owner of the brand I am working with mentioned he looked into it a few years ago but cannot remember if they created brand registry or not.

Is there a way to find out who is the seller who is brand registered for the brand? The owner would like to have access to it and have me sell his products through the brand registry as well as a create a storefront. Any info on this would be much appreciated. Thanks for the assistance.

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OTP not received through text message or call
by Seller_MvcoQnevNKQon

Hi, I’ve always received OTP by receiving a text message or a call but 4 weeks ago I started not receiving either text or call. When I select to receive a call, I receive an error. I have submitted my ID to account recovery, but received nothing by email. Anyone have this issue and were able to resolve it? I’ve submitted a case but it hasn’t been resolved. It makes it hard to do anything without being able to access from a desktop.

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Product reserved, not for sale
by Seller_9nvTQUyKrxOG2

B09KLD4G6F,The inventory of this product has been reserved for half a month. I opened a case and just waited for a reply, but never got a reply. What should I do?

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Counterfeit without a Test Buy - Listing Removed
by Seller_ivyb3qybxpZMJ

Got a IP complaint for a suspected counterfeit.

"Submission note: We suspect that the listed item may be a materially different product and potentially infringing our IP."

This was done with no test buy from the brand. And it was sent by a service called Reap Greyscout. As if to broadly challenge anybody on the listing immediately. I will be submitting an appeal with documentation from my supplier, etc. As going to track down all the invoices and supply chain documents with my BOL. Do I really need to track back all the invoices and documents all the way back to the manufacturer or is just my invoice with my supplier sufficient for this kind of appeal? I'm worried about taking too much time to gather all these documents if it is not necessary, but also don't want to submit with missing info they need. Any help would be appreciated.

Thanks

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In September, I added a brand story and created five standard A+ pages, but so far the Premium A+ content has not been refreshed. The case responses consistently tell me that updates occur every Friday and advise me to keep waiting. How should I handle this situation?

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backup brand store ID not working
by Seller_vlaqypo1mJ5t5

Not working, please help

Does it have to be published to work

or

will the preview allow you to see this?

Is this the problem or is there another issue with this?

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Constant Signing Out
by Seller_TAIJkzlceXX55

I know this problem has been posted but there aren't any solutions posted. I have to keep signing back in every 10 minutes or so. It makes really hard to get order out. I'm using Chrome on a Mac if it matters.

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listing suddenly can't be searched by many keywords, except the sponored.

it always appears on 1-1, 1-2,now, which is the Amazon choice of keywords of this listing.

it's disappeared,directly. i don't mind it appeared at the 2nd,3rd page, disappeared is really can't accept and undsertand.

traffic has been dropped more than 50%, orders the same.

opened many case no one help, They don't question the issues with their internal search system.

i just doubt is there a bug? beacuse i'm not the only one.

anyone who have solved this problem. could you please share with me?

5 votes
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I used to have to price my products maybe 3% to get the buy box. Now it is 10%. What is the world is wrong with you Amazon?

9 votes
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